• Manage day-to-day Toll-Free Onboarding Operations across verification, appeals, escalations, and related onboarding workflows • Lead a distributed team, strengthen execution discipline, support employee development, and partner cross-functionally to improve workflows, tooling, and onboarding effectiveness • Maintain strong quality and decision standards without creating unnecessary operational friction • Plan and balance team workload and staffing coverage against operational priorities and SLA targets • Establish clear team priorities, goals, and accountability measures aligned with operational KPIs and OKRs • Identify process gaps and operational risks and drive practical improvement actions • Lead workflow and process improvement initiatives from planning through implementation • Use operational metrics and reporting to monitor trends, risks, and performance opportunities • Model leadership behaviors aligned with Twilio Magic, including ownership, customer focus, continuous improvement, and empowering others

• Support fast-growing businesses by bringing structure, consistency, and execution excellence to day-to-day operations • Help manage workflows, track priorities, and ensure processes are followed and improved—allowing leaders and teams to operate more effectively

• Support fast-growing businesses by bringing structure, consistency, and execution excellence to day-to-day operations • Help manage workflows, track priorities, and ensure processes are followed and improved • Allow leaders and teams to operate more effectively

• Help manage ongoing operations with a wide array of partners including banks, law firms, funds and crypto exchanges; • Monitor all activity on the platform to ensure that key KPI’s such as completeness, conversion and turn-around times are meeting their targets; • Manage and report weekly and monthly partner metrics in team and company updates; • Arrange and coordinate platform demos with key people in the partner network; • Suggest, implement and nurture new ways of working to improve the efficiency of the partnership function via new tools and processes; • Build and maintain close working relationships with the key people in our partner network to foster collaboration and partnership longevity; • Record and communicate partner requests and complaints to the appropriate Circit teams; • Work closely with the customer success and support teams to ensure fast and satisfactory resolution of issues in relation to the partner network; • Unearth opportunities for closer integration and collaboration within our partner network and setup demos for the wider partnership team.