• To provide high quality software implementation consultancy to Flintfox customers. • The Consultant acts as the conduit between the Customer and Technical teams, providing guidance that ensures the technical capabilities of our software customisations match agreed requirements. • The jobholder will also provide requirements analysis, solution and configuration design, customisation solution design, implementation, training, integration, testing and production support to customers either on-site or remotely.

• Provide high quality software implementation consultancy to Flintfox customers. • Acts as the conduit between the Customer and Technical teams. • Providing guidance that ensures the technical capabilities of our software customisations match agreed requirements. • Provide requirements analysis, solution and configuration design, customisation solution design, implementation, training, integration, testing and production support to customers either on-site or remotely.

• Serve as the first point of contact for client referrals and inquiries • Actively listen and ask targeted questions to uncover critical details including client objectives and case-specific details that are critical inputs for matching the right physician specialty, experience, and location • Educate clients on appropriate expert selection and service options when needed • Capture required details to prepare a referral for scheduling including: Case type (personal injury, workers’ compensation, auto, liability), Evaluation purpose (causation, treatment appropriateness, end of healing, return to work, disability rating), Jurisdictional requirements (examiner licensure/credentialing, guideline competency, maximum mileage for examinee), Client preferences (turnaround times, post-exam physician consults, budget/pricing expectations) • Complete scheduling for certain referrals as dictated by SOPs • Document referral information in CRM and workflow tools as dictated by SOPs with accuracy and completeness • After understanding referral specifics, recommend potential expert(s) to client based on alignment on desired expertise, availability, jurisdictional, client requirements, and other criteria defined by MDpanel regional leadership • Develop and demonstrate command of MDpanel physician panel and client needs when making recommendations • Once the client confirms the desired physician, handoff order to scheduling team • Partner closely with schedulers to ensure handoff is smooth, timely, and aligned with client and physician requirements • Follow standardized processes, scripts, and tools while exercising judgment to manage unique client needs • Support pull through for national customer contracts as well as local referral sources (e.g., attorney groups). Build trust by positioning self as a knowledgeable resource for clients seeking expert opinions • Balance consultative engagement with speed to meet client urgency • Maintain professionalism in interactions with attorneys, paralegals, and insurance professionals • Work with physicians to confirm capability and availability to service cases within an acceptable fee structure • Capture and document physician fee schedules during outreach, including when availability cannot be confirmed, to ensure accurate records for scheduling and future case matching.

Pivot Strategies is a communications consulting firm that helps organizations navigate complex change and transformation. We partner with some of the world’s most respected companies to strengthen alignment, clarify strategy, and drive successful adoption of new initiatives. Our team brings deep expertise in internal communications, organizational change management, and training, helping leaders connect strategy to execution in ways that resonate with their people and culture. Our values:  - Positive mental attitude: We start with yes, we love to learn and enjoy a challenge. - Better is possible: We uphold premium standards, always put in the extra effort, and go above and beyond.  - Self-care is non-negotiable: We lead with kindness and respect, prioritizing wellbeing to enable our best work. - Be the change: We are quick learners, embrace change and adapt quickly.  - Unapologetically hungry: We are excited by growth and always looking for opportunities. Job description:  We’re looking for a seasoned, strategic, and hands-on Senior Organizational Change Management (OCM) Consultant to join our team. In this role, you will lead large-scale transformation initiatives, serve as a trusted advisor to executive stakeholders, and own end-to-end OCM strategy and delivery. This role requires considerable experience supporting enterprise transformation programs that combine business process change, operational improvements, and enabling technology. The ideal candidate thrives in dynamic environments and is comfortable bringing structure, clarity, and momentum to complex initiatives involving multiple stakeholders, locations, and evolving requirements Things to note: This is a primarily remote position with periodic travel within the United States based on client engagement needs. While Pivot offers a flexible work environment, our flexibility is guided by the requirements of each client engagement, which may include occasional on-site collaboration with client teams. How you’ll make an impact:  - Serve as the OCM lead for complex transformation programs, owning strategy, execution, and client outcomes. - Advise executive sponsors and senior leaders on change risks, stakeholder alignment, and adoption strategies. - Design and deliver comprehensive OCM strategies, including change impact assessments, stakeholder engagement plans, communications, readiness planning, training strategy, and post-go-live reinforcement. - Translate complex operational and technology initiatives into clear, concise communications, executive messaging, and actionable change roadmaps. - Operate as a trusted, self-directed advisor who can quickly assess complex initiatives, identify areas of ambiguity, and bring structure and clarity to moving programs forward. - Facilitate stakeholder alignment sessions across functions and locations to clarify requirements, resolve concerns, and build shared ownership of change outcomes. - Integrate OCM workstreams with PMO timelines, governance structures, and program milestones to ensure change activities support overall program delivery. - Measure and report on change effectiveness using adoption metrics, readiness indicators, feedback loops, and executive dashboards. - Contribute to business development efforts through scoping support, proposal input, and identifying opportunities to expand client relationships.