• Lead a pod of dedicated service professionals, service manager, and case management supporting 200 of our Master’s level financial advisor practices. • Serve as primary point of contact for complex cases and escalations for firms assigned to a pod. • Work with cross functional leadership teams to partner in resolving friction items and identify continuous improvement opportunities. • Utilize and maintain a client-level performance dashboard.

Role Details Work Arrangement and Location: Remote, US Type of Support: Omnichannel Contract Duration: Full-Time, Permanent Training Schedule: Open to shifting schedules (subject to business requirements) Work Schedule: Open to shifting schedules (subject to business requirements) Expected Start Date: March 30, 2026 About Us Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. Welcome to Crescendo. Welcome to what’s next. The Role As a Customer Success Associate, you’ll serves as the primary strategic and relationship owner for a portfolio of customer transitioning from for Business or for clubs & Leagues to the new flagship platform.This role requires strong communication, project management expertise, and a deep understanding of the youth sports organizational lifecycle to ensure migrations are completed successfully, on time, and with clear customer value. What You’ll Do: Customer Education & Advocacy - Clearly communicate the value proposition, including functionality, benefits, and overall user experience. - Provide high-level product comparisons between the customer’s current platform and to set expectations and highlight key differences. - Act as a trusted advisor to organizational leaders throughout the migration process. Strategic Migration Planning - Conduct discovery calls to understand each customer’s organizational structure and sports seasonality. - Identify peak and off-peak periods to determine the optimal migration timeline. - Partner with customers to select the best target migration month to minimize operational disruption. - Own and manage the end-to-end migration timeline for assigned accounts. Internal Coordination & Task Management - Collaborate with customers to define and document detailed data migration requirements. - Assign clear tasks to Data Specialists for data extraction, preparation, and validation. - Monitor task progress and proactively manage risks to ensure deadlines are met. - Serve as the central point of coordination between customers and internal teams. Tool Proficiency & Reporting - Maintain accurate and up-to-date records of customer interactions, migration status, and timelines in Salesforce. - Use Asana or similar project management tools to track tasks, milestones, and dependencies. - Provide regular status updates and reporting on migration progress for the assigned customer portfolio. What We Expect From You: - 2+ years of experience in Customer Success, Account Management, or Project Management, preferably in a SaaS environment. - Demonstrated success managing complex, multi-stakeholder projects with tight deadlines. - Strong understanding of the youth sports ecosystem and seasonal operating cycles. - Excellent written and verbal communication skills with the ability to simplify complex product features. - Proficiency with Salesforce and at least one project management tool (e.g., Asana, Trello, Jira). - Customer-focused mindset with strong relationship-building skills. - Highly organized with strong attention to detail and follow-through. - Ability to balance multiple migrations simultaneously while maintaining quality and accuracy. - Comfortable working cross-functionally and driving accountability. What You’ll Get In Return: - Be part of a people-first, values-driven organization - Work with innovative global partners and diverse teams - Remote working arrangements - Competitive base salary - Generous paid time off - Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees - Competitive retirement benefits - Access to free posture-based fitness workouts from home - Training and professional development opportunities Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. - Care for others: Empathy is a key driver. When people thrive, so does the mission. - Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. - Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. - Take ownership: Bold choices with integrity at the core—that’s how impact lasts. - Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

• Supports the implementation and configuration of Microsoft Dynamics 365 solutions. • Works closely with Solution Architects, Functional Leads, and delivery teams. • Translates business requirements into practical system configurations within the Dynamics 365 and Power Platform ecosystem. • Plays a hands-on role in configuring applications, supporting solution design. • Ensures the platform supports scalable business processes. • Contributes to the continued growth of the Customer Engagement (CE) practice by building technical expertise. • Supports internal knowledge sharing and development of reusable solution assets.

About Life360 Life360's mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 96 million monthly active users (MAU), as of January 2026 across more than 180 countries. Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family). We are proud to share that Ad Age named Life360 one of the Top 25 Hottest Brands of 2025. Life360 has more than 500 (and growing!) remote-first employees and has recently announced the acquisition of Nativo, an advertising technology company specializing in native advertising. For more information, please visit life360.com. Candidates must be based in Chicago. About The Team We are seeking a Client Success Manager, in our fast-growing team. Client Success Managers are an integral part of the Sales organization and provide the foundation for rapid growth and client retention. They work closely with brand and agency clients to determine how we can best serve their needs, capture the attention of consumers and create innovative and compelling native advertising campaigns that deliver results. What You'll Do Serve as the main point of contact, owning the client relationship from insertion order receipt to campaign completion with an end-goal of client growth and retention - Educate clients on how native advertising and the Nativo platform can contribute to campaign success, business goals and overall digital strategy - Partner with Sales to retain and grow accounts, strategizing on upsell and incremental tactics - Manage the campaign-launch process (IO processing, asset collection, content creation and third-party tag implementation) and client relationships - Work cross-functionally with Content, Campaign Operations, and Analytics to deliver custom solutions, optimizations, and rich analyses to clients - Assemble and present post-campaign reports, articulating the data story into actionable insights and future recommendations - Assist with the development of strategy of pre-sale plans for renewal account - Accurately identify, replicate, and document product and process enhancements - Develop a thorough understanding of internal process, team member responsibilities,and internal timelines so services can be accurately and effectively given to clients What We're Looking For 2-4 years of experience as an account or media person at an advertising/creative agency, publisher, adtech, or other media property - Interest in strategizing with and presenting to clients/agencies and building Sales skills - Experience with analyzing data sets to extract meaningful insights and drive informed decision-making - Exposure/usage and understanding of the digital media ecosystem and advertising technologies - Demonstrated ability to cultivate deep relationships with clients - Resourceful, quick-witted, and able to effectively troubleshoot internally and externally - Ability to work in fast-paced, ever changing environments - Knowledge of and experience with creative design, messaging, and marketing to brand KPIs - Ability to manage and prioritize multiple projects simultaneously - Experience analyzing data from platforms such as DoubleClick, Atlas, MediaMind, Radian6, Google Analytics - Comfort with Google Drive, Excel, and PowerPoint a must - Excellent written communication and presentation skills - BA/BS required As an early member of the newly integrated advertising team from Life360 and Nativo, you will have agency to shape how our platform evolves to address the outcomes advertisers are seeking. You will also be a passionate advocate for improving everyday family life and the role that brands can play to reduce friction and deliver value. You must possess an entrepreneurial, client-centric mindset that will foster market responsiveness as agency client needs shift. Your responsibilities will include driving the growth of existing business, identifying and cultivating new opportunities, meeting and exceeding quotas, as well as ensuring smooth cross-team collaboration to deliver client outcomes. Your responsibilities will include driving the growth of existing business with the help of our broader team, identifying and cultivating new opportunities, while managing quotas and budgets. We are seeking a highly qualified candidate with a demonstrated track record of success in driving revenue in the agency channel, with a strong ability to establish and maintain strategic relationships with key accounts. The US-based salary range for this position is $94,000- $109,500. We take into consideration an individual's background and experience in determining final salary - therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package will also include quarterly bonuses based on target achievement, equity and a wide range of medical, dental, vision, financial, and other benefits. Our Benefits - Competitive pay and benefits - Medical, dental, vision, life and disability insurance plans (100% paid for employees) - 401(k) plan with company matching program - Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being - Flexible PTO, 13 company wide days off throughout the year - Winter and Summer Week-long Synchronized Company Shutdowns - Learning & Development programs - Equipment, tools, and reimbursement support for a productive remote environment - Free Life360 Platinum Membership for your preferred circle - Free Tile Products Life360 Values Our company’s mission-driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference - Be a Good Person - We have a team of high integrity people you can trust. - Be Direct With Respect - We communicate directly, even when it’s hard. - Members Before Metrics - We focus on building an exceptional experience for families. - High Intensity, High Impact - We do whatever it takes to get the job done. Our Commitment to Diversity We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work. We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.