• Supports the implementation and configuration of Microsoft Dynamics 365 solutions. • Works closely with Solution Architects, Functional Leads, and delivery teams. • Translates business requirements into practical system configurations within the Dynamics 365 and Power Platform ecosystem. • Plays a hands-on role in configuring applications, supporting solution design. • Ensures the platform supports scalable business processes. • Contributes to the continued growth of the Customer Engagement (CE) practice by building technical expertise. • Supports internal knowledge sharing and development of reusable solution assets.

About Life360 Life360's mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 96 million monthly active users (MAU), as of January 2026 across more than 180 countries. Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family). We are proud to share that Ad Age named Life360 one of the Top 25 Hottest Brands of 2025. Life360 has more than 500 (and growing!) remote-first employees and has recently announced the acquisition of Nativo, an advertising technology company specializing in native advertising. For more information, please visit life360.com. Candidates must be based in Chicago. About The Team We are seeking a Client Success Manager, in our fast-growing team. Client Success Managers are an integral part of the Sales organization and provide the foundation for rapid growth and client retention. They work closely with brand and agency clients to determine how we can best serve their needs, capture the attention of consumers and create innovative and compelling native advertising campaigns that deliver results. What You'll Do Serve as the main point of contact, owning the client relationship from insertion order receipt to campaign completion with an end-goal of client growth and retention - Educate clients on how native advertising and the Nativo platform can contribute to campaign success, business goals and overall digital strategy - Partner with Sales to retain and grow accounts, strategizing on upsell and incremental tactics - Manage the campaign-launch process (IO processing, asset collection, content creation and third-party tag implementation) and client relationships - Work cross-functionally with Content, Campaign Operations, and Analytics to deliver custom solutions, optimizations, and rich analyses to clients - Assemble and present post-campaign reports, articulating the data story into actionable insights and future recommendations - Assist with the development of strategy of pre-sale plans for renewal account - Accurately identify, replicate, and document product and process enhancements - Develop a thorough understanding of internal process, team member responsibilities,and internal timelines so services can be accurately and effectively given to clients What We're Looking For 2-4 years of experience as an account or media person at an advertising/creative agency, publisher, adtech, or other media property - Interest in strategizing with and presenting to clients/agencies and building Sales skills - Experience with analyzing data sets to extract meaningful insights and drive informed decision-making - Exposure/usage and understanding of the digital media ecosystem and advertising technologies - Demonstrated ability to cultivate deep relationships with clients - Resourceful, quick-witted, and able to effectively troubleshoot internally and externally - Ability to work in fast-paced, ever changing environments - Knowledge of and experience with creative design, messaging, and marketing to brand KPIs - Ability to manage and prioritize multiple projects simultaneously - Experience analyzing data from platforms such as DoubleClick, Atlas, MediaMind, Radian6, Google Analytics - Comfort with Google Drive, Excel, and PowerPoint a must - Excellent written communication and presentation skills - BA/BS required As an early member of the newly integrated advertising team from Life360 and Nativo, you will have agency to shape how our platform evolves to address the outcomes advertisers are seeking. You will also be a passionate advocate for improving everyday family life and the role that brands can play to reduce friction and deliver value. You must possess an entrepreneurial, client-centric mindset that will foster market responsiveness as agency client needs shift. Your responsibilities will include driving the growth of existing business, identifying and cultivating new opportunities, meeting and exceeding quotas, as well as ensuring smooth cross-team collaboration to deliver client outcomes. Your responsibilities will include driving the growth of existing business with the help of our broader team, identifying and cultivating new opportunities, while managing quotas and budgets. We are seeking a highly qualified candidate with a demonstrated track record of success in driving revenue in the agency channel, with a strong ability to establish and maintain strategic relationships with key accounts. The US-based salary range for this position is $94,000- $109,500. We take into consideration an individual's background and experience in determining final salary - therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package will also include quarterly bonuses based on target achievement, equity and a wide range of medical, dental, vision, financial, and other benefits. Our Benefits - Competitive pay and benefits - Medical, dental, vision, life and disability insurance plans (100% paid for employees) - 401(k) plan with company matching program - Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being - Flexible PTO, 13 company wide days off throughout the year - Winter and Summer Week-long Synchronized Company Shutdowns - Learning & Development programs - Equipment, tools, and reimbursement support for a productive remote environment - Free Life360 Platinum Membership for your preferred circle - Free Tile Products Life360 Values Our company’s mission-driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference - Be a Good Person - We have a team of high integrity people you can trust. - Be Direct With Respect - We communicate directly, even when it’s hard. - Members Before Metrics - We focus on building an exceptional experience for families. - High Intensity, High Impact - We do whatever it takes to get the job done. Our Commitment to Diversity We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work. We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact: The Senior Customer Success Manager will work Axon’s larger customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall requirements. As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon’s products. You will also work closely with multiple cross-functional teams by providing invaluable insight into customers’ needs and challenges, helping influence and guide internal product road-maps and projects. As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows. What You'll Do Location: Remote Reports to: SR. Manager, Customer Success Travel: 30% - Engage with your customers through regular calls, business reviews and daily needs - Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform - Create success plans for your customers and document customer progress toward established goals and results - Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned - Communicating major milestones and updates to Sr. Leadership on a regular basis - Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls - Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment - Learn and share industry best practices in order to solve customer needs What You Bring - Bachelor's degree or equivalent work experience - 3-5+ years’ working in a customer-facing role and 2+ years working with Enterprise-level customers - Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans - A proven track record of leading process improvements within large organizations - Previous experience tracking product adoption and customer engagement through data-analysis tools - Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations - Exceptional organizational, presentation, and communication skills, both verbal and written - Demonstrated ability to deal with change and excel in high-stress situations Benefits that Benefit You - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

• Customer Onboarding: Lead the technical onboarding process for new customers. Partner with customers, pre-sales, and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan. • Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs. • Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues. • Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard. • Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles. • Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.