Mission

As a Solutions Architect, Cloud, you will work with Mission Cloud’s customers to develop strategic solutions leveraging the AWS portfolio. You will work with our Project Management and Cloud Engineering teams to provide Mission’s Professional Services to the accounts and projects to which you’re aligned. As a Cloud Solution Architect you’ll be the primary point of contact for your accounts. Our Cloud Solution Architects are responsible for holding regular consulting sessions to build a roadmap for further optimization, automation, and resiliency while the hand-on engineers execute the road map items driving world class outcomes. This position is 100% remote. Responsibilities - Consult with multiple clients simultaneously to understand business and technical needs - Be a trusted advisor to assigned clients; help align customer expectations with best practices - Develop strategic roadmaps and project plans based on customer goals - Work with clients and Project Managers to set expectations, drive alignment, and coordinate timelines - Identify areas for cost savings through options such as autoscaling, right-sizing, and elimination of waste within the customer’s AWS environments - Identify security gaps and develop best practice recommendations to help strengthen client security posture - Document and present recommendations to customers, including senior leadership - Translate customer requirements into LOE estimates, design documents and keep project tracking boards up to date - Provide guidance to Cloud Engineers as they implement customer roadmaps - Quality check engineering work; ensure top quality work and customer satisfaction - Train customers in management and maintenance of new or upgraded environments - Support Presales Cloud Solutions Architects in proposal design and positioning - Document time spent on customer activities; record activities daily in Jira with weekly timecard submissions in Mavenlink - Mentor Cloud Engineers Requirements - Experience working in a customer-facing consulting role - Experience developing project roadmaps, LOE estimates, and design documents - Ability to lead customer facing projects, assigning work to teams, and quality checking engineering work - Ability to translate technical requirements to a non-technical audience - Ability to present solutions to customers, overcoming objectives, and creating consensus - Ability to deploy AWS infrastructure using IAC tooling such as Terraform or CloudFormation - Ability to build CI pipelines and automation (build, test, performance) - Ability to design and build containerization solutions (infrastructure, pipelines, automation) using docker (dockerfiles, ECS, ECS Fargate) or kubernetes (manifests, helm and deployment tooling, KOPS, EKS, EKS, or Fargate) - Understanding of AWS security controls, network boundary controls and related toolsets - Knowledge of AWS’s Well-Architected Framework - Ability to work with one or more scripting languages - Occasional off-hours support, depending on client's need - AWS Professional-level Certification (required within 6 months of employment) Benefits & Compensation - Access to health, vision and dental insurance with options 100% covered by Mission Cloud for employee and their dependents - Flexible Spending Accounts (Healthcare & Dependent Care) - Generous Paid Time Off (FlexPTO, parental leave, volunteering time off) - Reproductive health benefits - Pet insurance - 401k matching program - Life insurance paid by Mission Cloud - An internal department dedicated to helping team members on their career path - Inclusive work environment with several Employee Resource Groups Placement within the range is determined by a variety of factors, including but not limited to knowledge, skills, and ability as evaluated during the interview process. The compensation range for the base salary of this role is: $120,000 - $155,000 Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

As a Technical Lead, you will provide high-level technical guidance and leadership driving technical excellence across projects. You will leverage your deep technical expertise to mentor team members, establish technical standards, and serve as the senior technical authority for complex customer engagements, while actively contributing hands-on technical work. This is a senior technical leadership role with a utilization target focused on technical excellence and mentorship. This position is 100% remote. Responsibilities Technical Leadership & Excellence: - Serve as the senior technical authority and escalation point for complex technical challenges across customer projects - Provide architectural guidance and technical direction to Solutions Architects and Engineers within the Pod - Establish and enforce technical standards, best practices, and quality gates for project deliverables - Conduct technical design reviews and provide recommendations for optimization and improvement - Lead technical spike investigations and proof-of-concept development for emerging technologies Mentorship & Knowledge Transfer: - Mentor Solutions Architects and Engineers on advanced technical concepts, patterns, and industry best practices - Facilitate technical knowledge sharing sessions and conduct technical training workshops - Foster a culture of continuous learning and technical innovation within the Pod Customer-Facing Technical Excellence: - Act as senior technical consultant on the most complex and strategic customer engagements - Lead technical discussions with customer technical teams and senior stakeholders - Provide expert-level technical recommendations and solution validation - Serve as technical escalation point for critical customer issues and complex problem resolution - Participate in technical due diligence and solution validation activities Project Technical Oversight: - Review and validate technical estimates, approaches, and implementation plans - Work with Delivery Manager to coordinate intra and inter-Pod activities and resource sharing and allocations - Coordinate with Deliver Manager on team resource assignments for client accounts - Participate in proposal review process to ensure technical accuracy and feasibility - Ensure adherence to Mission Excellence Standards and technical quality benchmarks - Identify and mitigate technical risks across multiple concurrent projects - Collaborate with Project Managers to provide technical insights on project planning and execution - Drive technical alignment across cross-functional teams Innovation & Technical Strategy: - Research and evaluate emerging technologies and their applicability to customer solutions - Contribute to the development of technical frameworks, accelerators, and reusable components - Provide input on technical tool selection and technology roadmap planning - Champion adoption of new technologies and methodologies that enhance delivery capabilities Requirements Technical Leadership Experience: - Extensive experience providing technical leadership and mentorship to technical teams - Proven track record of leading complex technical implementations and architecture decisions - Experience in technical customer-facing consulting roles with senior stakeholder engagement - Demonstrated ability to translate business requirements into technical solutions and vice versa Technical Expertise: - Expert-level experience in core AWS Architecture, including design for scalability, resiliency, and security, mastery of AWS best practice - Experience working in an agile environment with CI/CD pipelines and automation (build, test, performance) - Knowledge of AWS Well Architected Framework and architecture best practices - Expertise in Infrastructure as Code, automation, configuration management, and orchestration - Experience with containerization technologies including Kubernetes, Docker, ECS/EKS - Experience with core AWS services and advanced service integration patterns - Strong background in migration and modernization, including legacy system migration strategies - Deep understanding of the interaction between Software Engineering and Architecture, a strong understanding of how products are developed and able to understand system integration from front to back end Technical Skills: - Deep proficiency with AWS core services - Scripting language expertise - Deep understanding of security best practices and compliance frameworks for architecture and data - Deep understanding of DevOps best practices Certifications & Professional Development: - AWS Solutions Architect Professional Certification (required within 6 months of employment) - Additional AWS Specialty Certifications preferred - Commitment to maintaining current technical knowledge and industry certifications Professional Attributes: - Excellent technical communication skills with ability to explain complex concepts to diverse audiences - Strong analytical and problem-solving capabilities - Ability to work effectively in a fast-paced, dynamic environment - Occasional off-hours support, depending on client need - Commitment to technical excellence and continuous improvement Benefits & Compensation - Access to health, vision and dental insurance with options 100% covered by Mission Cloud for employee and their dependents - Flexible Spending Accounts (Healthcare & Dependent Care) - Generous Paid Time Off (FlexPTO, parental leave, volunteering time off) - Reproductive health benefits - Pet insurance - 401k matching program - Life insurance paid by Mission Cloud - An internal department dedicated to helping team members on their career path - Inclusive work environment with several Employee Resource Groups Placement within the range is determined by a variety of factors, including but not limited to knowledge, skills, and ability as evaluated during the interview process. The compensation range for the base salary of this role is: $125,000 - $187,000 Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

The primary goal of Mission’s platform is to accelerate the delivery of quality services to our customers and create a feature set that can be built upon by product teams. As a Software Engineer, Backend, you will contribute to maintaining REST and GraphQL APIs served by a Flask application running in a containerized AWS workload. Your code will interact with several types of databases including PostgreSQL, Redis and ElasticSearch. Test driven development is crucial to us - all releases are tested and inspected for quality and security in our automated CI/CD pipelines. Your contributions will drive company and departmental objectives which directly improve the quality of life for all teams at Mission and provide deep value to our customers. This position is 100% remote. Responsibilities - Develop and maintain REST and GraphQL APIs that drive our web applications and automation - Develop and maintain production code for quality and performance; ensure code is clear and well tested - Develop and maintain integrations with services such as AWS, Okta, ServiceNow, Salesforce, and New Relic - Participate in software delivery processes such as refining work scope, estimating effort, code reviewing, testing, maintenance and recommending operational improvements - Promote, contribute and maintain clear and concise documentation on our code base - Collaborate with senior engineers to implement improvements to design and processes - Collaborate with other teams to advise on technical feasibility of feature requirements. - Identify and enforce information security controls and best practices in Mission’s production environments - Participate in occasional on-call rotations; one week per quarter - Support internal Mission teams by providing technical and operational guidance for systems and tools managed by the Product Development team Requirements - Professional experience or equivalent in designing and developing web applications using Python. - Proficiency with REST and GraphQL API development. - Familiarity with databases such as PostgreSQL, Redis, and ElasticSearch. - Experience in writing unit and integration tests in Python. - Experience managing CI/CD deployments in tools like Gitlab within a Kubernetes/EKS environment. - Experience developing and deploying software in the AWS ecosystem. - Strong teamwork and communication skills, capable of conveying technical needs to engineering and non-engineering teams. - AWS Cloud Practitioner OR PCAP to be achieved within one year of hire Placement within the range is determined by a variety of factors, including but not limited to knowledge, skills, and ability as evaluated during the interview process. The compensation range for the base salary of this role is: $86,000 - $103,000 Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

As a Software Engineer, Frontend you will work with Product Managers, Product Designers, and Backend Engineers to build effective tools for our customers to manage their services. You will ship world-class, accessible, and impactful features to our customers across a range of managed cloud and consulting services. At Mission Cloud, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team, so if your experience is close to what we’re looking for, please consider applying. This position is 100% remote. Responsibilities - Work with Product Managers, Product Designers, and Engineers to strategize, scope, and develop front-end web experiences that scale and perform across various browsers and devices - Use the latest web standards in HTML, CSS, and JavaScript, and modern technologies, frameworks, and tools like Tailwind, React, TypeScript, GraphQL, and Storybook - Create fast, scalable, accessible, documented, and tested code that improves application experiences - Clearly articulate and advocate for improvements to the product quality, security, accessibility, and performance to a wide variety of audiences - Balance your time correctly between shipping large and complex initiatives and mentoring and unblocking other engineers on the team - Drive critical decisions that fully consider software best practices, Mission Cloud’s system realities, stakeholder concerns, and existing roadmap obligations Requirements - Professional experience developing web interfaces in React/JS consuming REST and GraphQL APIs - Expert-level knowledge of Javascript, React, and their ecosystems - A deep appreciation for semantic HTML, accessibility, & implementing design systems or component libraries - Ability to create and maintain bundling and build tools, package dependencies, and CI/CD deployments in Gitlab or other common code delivery tools - Ability to mentor frontend engineers and provide clear feedback on technical work - Ability to write tests in automated testing frameworks such as Jest, Playwright or similar - Strong teamwork, listening, verbal and written communication skills, with an ability to communicate technical needs to both engineering and non-engineering teams - AWS Cloud Practitioner certification (to be achieved within one year of hire) Placement within the range is determined by a variety of factors, including but not limited to knowledge, skills, and ability as evaluated during the interview process. The compensation range for the base salary of this role is: $86,000 - $103,000 Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Director, Professional Services is accountable for the day-to-day execution of Mission’s Professional Services delivery organization. This leader runs the weekly operating rhythm, owns delivery escalations, drives utilization and gross margin performance, and ensures predictable conversion of backlog into successful customer outcomes. This role directly manages the Professional Services leadership team and ensures tight coordination across Cloud delivery, AI delivery, the PMO, Professional Services Customer Success/Onboarding, and Professional Services operations and tooling. The Director is the primary Professional Services leadership presence for customers when delivery issues arise and leadership engagement is required. This position is 100% remote with up to 10% travel. Core Accountabilities - Professional Services Delivery Operations & Execution - Professional Services Backlog Conversion - Professional Services Utilization - Professional Services Gross Margin Performance - Professional Services Customer Satisfaction & Escalation Management - Capacity Planning Ownership and 3-Month Outlook Discipline - Cross-Team Coordination (Cloud, AI, PMO, ProServe Ops) Delivery Operations & Execution - Own the day-to-day execution of Professional Services delivery across multiple teams and active customer engagements. - Ensure predictable delivery performance through consistent visibility into project health, milestones, staffing, risks, and outcomes. - Drive operating discipline across delivery: clear ownership, fast issue resolution, and consistent follow-through. Escalations, Triage & Customer Leadership - Serve as the primary escalation point for Professional Services delivery issues and customer concerns requiring leadership engagement. - Lead triage and resolution for complex and edge-case delivery problems (scope ambiguity, priority conflicts, resourcing constraints, delivery risk). - Act as the Professional Services leadership representative in customer conversations when customers request escalation to a PS leader. - Ensure escalations are documented, tracked to closure, and used to drive systemic improvement—not just one-off fixes. Utilization & Gross Margin Performance - Own monthly utilization targets and gross margin performance for Professional Services; proactively identify gaps and drive corrective actions. - Improve delivery economics through effective staffing decisions, resource optimization, scope/change control, and write-off prevention. - Partner with Finance and PS Operations to ensure accurate measurement, reporting, and accountability for delivery performance. Capacity Planning & Forecasting - Own and maintain the existing monthly capacity planning process with a rolling 3-month outlook covering capacity, demand, target utilization, and target revenue. - Ensure inputs are collected on time, forecasts are accurate, and decisions translate into staffing actions (re-assignments, hiring signals, subcontractor use, schedule adjustments). - Partner with Sales and Pre-Sales counterparts to align near-term demand with delivery readiness and improve forecast reliability. Leadership, Cadence, and Cross-Team Collaboration - Directly manage Professional Services leaders; coach, develop, and hold them accountable for results and execution. - Maintain and continuously improve the department’s meeting cadence and communication systems to keep work organized and teams coordinated. - Foster coordination and collaboration between Cloud and AI delivery teams, the PMO, and ProServe operations to ensure consistent execution and customer experience. Process Improvement & Operational Maturity - Identify operational gaps and implement repeatable delivery processes that increase predictability, quality, and scalability. - Define and improve metrics that measure delivery performance, utilization, margin, backlog conversion, and customer satisfaction. - Drive adoption and improvement of Professional Services tooling and reporting to support transparency and execution. Success Metrics - Utilization vs target (monthly) - Gross margin vs target (monthly/quarterly) - Backlog conversion (aging, start rate, completion rate) - Delivery predictability (on-time milestones, schedule adherence) - Escalation volume and time-to-resolution - Customer satisfaction trend (CSAT/NPS or internal proxy) - Forecast accuracy (capacity plan vs actuals) Requirements - 10+ years in professional services delivery (cloud/software/technical consulting), including 5+ years leading managers and multi-team delivery. - Proven ability to run operational cadence and drive predictable delivery outcomes across multiple concurrent engagements. - Demonstrated ownership of delivery escalations and executive-level customer conversations. - Strong experience managing utilization, margin, and delivery performance metrics. - Experience owning and operating a capacity planning cadence and short-range forecasting in a services organization. - Strong cross-functional leadership and communication skills (written, verbal, executive presence). - Cloud experience strongly preferred; AWS experience a plus. - AWS Cloud Practitioner certification (required within 1 year of employment). - Ability to travel up to 10%. Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. Company Description Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Professional Services Operations Specialist, you will support Professional Services leadership and delivery teams by running key operational rhythms, maintaining accurate operational data, and producing reporting that enables informed decision-making. You will help ensure projects are staffed effectively, internal workflows run smoothly, and operations scale through strong documentation and continuous improvement. This position is 100% remote. Responsibilities - Reporting & Business Rhythm: - Produce recurring PS operational reporting (scorecards, capacity/utilization, delivery health). - Facilitate weekly/monthly operating cadences with PS leadership and leads. - Resource Planning & Staffing Support: - Coordinate project staffing workflows. - Maintain allocation plans. - Support recurring resourcing huddles and ad-hoc resourcing requests. - Operational Execution: - Support consistent project setup and ongoing operational needs (onboarding, time entry hygiene, approvals/locks, PTO tracking, meeting logistics, escalations cadence). - Process & Documentation: - Maintain SOPs, checklists, and internal documentation. - Identify and implement workflow improvements to reduce manual effort and increase consistency. - Cross-Functional Coordination: - Partner with PS leadership, PMO, Finance, IT, and tooling owners to ensure clean handoffs, accurate data, and timely resolution of operational issues. - Partner Operations Support: - Assist with partner onboarding/offboarding workflows and operational coordination (documentation, access requests, compliance steps, and utilization/time audit support as needed). Qualifications - Experience in Professional Services Operations, Resource Planning, PMO operations, or a similar role supporting a delivery organization. - Strong reporting and analytical skills; able to translate operational data into actionable insights. - Working knowledge of resource planning, project staffing, and operational cadence management. - Strong process discipline and documentation habits (SOPs, checklists, repeatable workflows). - Comfortable coordinating across multiple stakeholders and handling competing priorities. - Familiarity with PSA/project management tools and systems (tool-agnostic; specific tools a plus). - AWS Cloud Practitioner Certification (required within 1 year of hire). Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. Company Description Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

About the Role As a Channel Manager, SMB, you will own channel relationship and development with both AWS and AWS Partner ecosystem field teams. This position will be instrumental in expanding and growing our footprint within the AWS ecosystem by cultivating strong relationships with key AWS and internal Mission team stakeholders. This is a national position and is 100% remote and will require up to 40% travel. Responsibilities - Lead regular cadence meetings and quarterly business reviews with AWS and Independent Software Vendor (ISV) partners - Maintain partner sales portals and own a joint pipeline of channel-sourced opportunities - Evangelize Mission Cloud’s capabilities to AWS and ISV field teams and educate partners on new go-to-market strategies - Work with AWS and ISV marketing teams to execute local and virtual events - Tracking ROI and funnel contribution from AWS and partner ISVs - Support Mission Sales team with AWS or ISV opportunities, such as funding requests, access to partner subject matter experts, and surfacing opportunity blockers - Maintain constant knowledge of AWS and ISV programs and initiatives; communicate updates to Mission teams Requirements - Experience working in a Channel Sales or Alliance Management role - Experience working with public Cloud Computing principles and delivery models such as IaaS, SaaS, and DevOps - Working knowledge of AWS sales is preferred - Ability to work with Salesforce or a similar sales management tool - Ability to work independently in a high-growth business environment - Exceptional verbal, written, and presentation skills with the ability to present to large groups - Must be customer service oriented and believe in teamwork, collaboration, adaptability & initiative - Willing and able to travel up to 40% - AWS Cloud Practitioner certification (to be obtained within 1 year of employment) Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.