Job Description: Essential Job Functions: - Support business process improvement projects to enhance customer and client experience. - Collaborate with cross functional teams to ensure project success. - Assist in writing clear, step-by-step business procedures, supporting business users across key operations functional areas. - Lead training efforts in support of business operations, including the development of comprehensive training plans and the delivery of training sessions on core DXC systems and processes. - Deliver exceptional customer service by maintaining a high standard of responsiveness, professionalism and support. - Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience - Performs additional responsibilities as needed to support business goals and operational excellence. Mandatory requirements: - High School diploma required (diploma/transcripts will be required) - Minimum 2 years of customer service experience in the life insurance and/or annuities fields - Familiar with business process services, including analyzing workflows and suggesting improvements. - Effective verbal and written communication skills, with the ability to convey information to diverse audiences. - Basic intermediate Excel skills, including the ability to create and maintain detailed tracking documents, organize data, and use formulas and other functions. Preferred Qualifications - DXC core system knowledge; wmA, AWD/Chorus, cmA, etc. - Proficient in Microsoft Office products, with the ability to create detailed process flow diagrams Work Environment: - All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future - This position is fully remote within the United States only At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below . We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Ethos Veterinary Health has immediate full-time openings for highly-motivated, Work From Home, Call Center Representatives for our locations across the United States. Summary: The Call Center Representative (Service Center Liaison) is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In joining this team you will be part of Ethos’ mission to provide unsurpassed veterinary health care to patients. Starting compensation for this position is based on experience and ranges between $17 - $20hr. Responsibilities: - Provides superior service to clients and referring veterinarians through inbound and outbound calls - Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians’ needs are met in a professional and empathetic manner - Acts as the frontline for all emergency calls exercising a calm and compassionate demeanor - Books client appointments with accuracy and efficiency - Accurately interprets Ethos protocols to provide solutions to resolve all client and referring veterinarians’ inquiries - Processes emails, transfer medical records, and other administrative tasks Education, License, and Job Requirements: - High School Diploma or equivalent - Minimum 2 years of Veterinarian Client Care or Tech experience. - Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation. - Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center Skills and Experience: - A team player with proven experience to deliver an outstanding service within a high-volume environment (up to 80 calls per shift) - Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations - A solid track record of exceeding productivity and quality goals - Strong communication skills, both written and oral - Good judgment and problem-solving skills Thank you for reading our job posting! Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

Who We Are At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers. We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun. Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose! Education: - High school diploma or equivalent required Work Experiences: - • 6+ months experience in a customer service-related role required - • Experience in an Omni Channel Contact Center environment preferred - • Previous Work at Home experience preferred Skills: - Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally - Maintain the customer’s perspective as a driving force behind activities - Strong analytical, problem solving and creative thinking skills - Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized - Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos) - Ability to toggle multiple web browsers, with dual monitors - Excellent keyboarding skills - Self-motivated and able to work independently and within a team setting - Knowledge of customer service principles and best practices - Familiarity with Academy’s product lines preferred - Bilingual (Spanish and English speaking) a plus Responsibilities: - Answer incoming customer contacts (calls, chats, emails) in a professional manner - Respond to customer inquiries through multiple channels, as needed - Research and troubleshoot problems and provide resolutions by using available resources - Provide customers with product and service information - Identify and escalate priority issues - Follow-up with customers, when necessary - Document customer contacts, as required - Develop a thorough understanding of Academy policies, procedures, and safety rules - Duties may change; team member may be required to perform other duties as assigned Home Office Requirements: Internet - Broadband internet connection (Cable, DSL or Fiber) must be in place before starting. - No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem) - Speed: Minimum download speed of 5.0 MBPS (preferably 75+) - At least 4 GB of available RAM - Data Usage 1024 GB (1 Terabyte) Hardware - 1 compatible headset, two monitors, keyboard, mouse, ethernet cord and a computer system will be provided Environment - Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc. Physical Requirements & Attendance: - Acceptable level of hearing and vision to perform job duties - Adhere to company work hours, policies, procedures, and rules governing professional staff behavior - Available to work weekends and all holidays except for Christmas Day Equal Employment Opportunity Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.​

• Receive inbound calls and foster meaningful connections through strong rapport and trust-building. • Manage and execute financial transactions and coverage changes for customers with accuracy and compliance. • Research, troubleshoot, and resolve customer requests using Root’s internal systems and tools. • Educate and advise customers on coverage options and policy features to align with their needs, goals, and risk tolerance. • Create and communicate quote options while guiding customers through informed decision-making. • Exceed monthly KPIs and service metrics established by the business unit. • Recommend improvements to internal tools, app features, and overall customer experience processes. • Maintain an active Personal Lines License and ensure compliance with continuing education requirements. • Operate independently and exercise sound judgment in ambiguous situations to ensure exceptional service delivery.