Ethos Veterinary Health has immediate full-time openings for highly-motivated, Work From Home, Call Center Representatives for our locations across the United States. Summary: The Call Center Representative (Service Center Liaison) is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In joining this team you will be part of Ethos’ mission to provide unsurpassed veterinary health care to patients. Starting compensation for this position is based on experience and ranges between $17 - $20hr. Responsibilities: - Provides superior service to clients and referring veterinarians through inbound and outbound calls - Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians’ needs are met in a professional and empathetic manner - Acts as the frontline for all emergency calls exercising a calm and compassionate demeanor - Books client appointments with accuracy and efficiency - Accurately interprets Ethos protocols to provide solutions to resolve all client and referring veterinarians’ inquiries - Processes emails, transfer medical records, and other administrative tasks Education, License, and Job Requirements: - High School Diploma or equivalent - Minimum 2 years of Veterinarian Client Care or Tech experience. - Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation. - Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center Skills and Experience: - A team player with proven experience to deliver an outstanding service within a high-volume environment (up to 80 calls per shift) - Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations - A solid track record of exceeding productivity and quality goals - Strong communication skills, both written and oral - Good judgment and problem-solving skills Thank you for reading our job posting! Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

Who We Are At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers. We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun. Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose! Education: - High school diploma or equivalent required Work Experiences: - • 6+ months experience in a customer service-related role required - • Experience in an Omni Channel Contact Center environment preferred - • Previous Work at Home experience preferred Skills: - Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally - Maintain the customer’s perspective as a driving force behind activities - Strong analytical, problem solving and creative thinking skills - Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized - Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos) - Ability to toggle multiple web browsers, with dual monitors - Excellent keyboarding skills - Self-motivated and able to work independently and within a team setting - Knowledge of customer service principles and best practices - Familiarity with Academy’s product lines preferred - Bilingual (Spanish and English speaking) a plus Responsibilities: - Answer incoming customer contacts (calls, chats, emails) in a professional manner - Respond to customer inquiries through multiple channels, as needed - Research and troubleshoot problems and provide resolutions by using available resources - Provide customers with product and service information - Identify and escalate priority issues - Follow-up with customers, when necessary - Document customer contacts, as required - Develop a thorough understanding of Academy policies, procedures, and safety rules - Duties may change; team member may be required to perform other duties as assigned Home Office Requirements: Internet - Broadband internet connection (Cable, DSL or Fiber) must be in place before starting. - No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem) - Speed: Minimum download speed of 5.0 MBPS (preferably 75+) - At least 4 GB of available RAM - Data Usage 1024 GB (1 Terabyte) Hardware - 1 compatible headset, two monitors, keyboard, mouse, ethernet cord and a computer system will be provided Environment - Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc. Physical Requirements & Attendance: - Acceptable level of hearing and vision to perform job duties - Adhere to company work hours, policies, procedures, and rules governing professional staff behavior - Available to work weekends and all holidays except for Christmas Day Equal Employment Opportunity Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.​

• Receive inbound calls and foster meaningful connections through strong rapport and trust-building. • Manage and execute financial transactions and coverage changes for customers with accuracy and compliance. • Research, troubleshoot, and resolve customer requests using Root’s internal systems and tools. • Educate and advise customers on coverage options and policy features to align with their needs, goals, and risk tolerance. • Create and communicate quote options while guiding customers through informed decision-making. • Exceed monthly KPIs and service metrics established by the business unit. • Recommend improvements to internal tools, app features, and overall customer experience processes. • Maintain an active Personal Lines License and ensure compliance with continuing education requirements. • Operate independently and exercise sound judgment in ambiguous situations to ensure exceptional service delivery.

Benefits: - Bonus based on performance - Company parties - Competitive salary - Dental insurance - Employee discounts - Free food & snacks - Health insurance - Paid time off - Training & development - Vision insurance Chem-Dry’s mission is helping people live healthy lives, which starts with clean carpets and a healthy home. Our proprietary hot carbonating extraction cleaning process penetrates deep into the fibers, removing an average of 98% of common household allergens from carpets and upholstery and 89% of the airborne bacteria in your home when a sanitizer is added.* Plus, our green-certified solution, The Natural®, contains no soaps or detergents so it's safe and non-toxic for your family & pets. And, Chem-Dry uses 80% less water than typical steam cleaning so carpets dry in hours instead of days, making it the safer and more convenient carpet cleaning choice. Chem-Dry's Administrative Dispatcher is the hub of the Chem-Dry of Knoxville location. This role is responsible for customer engagement in the form of phone, email and social media platforms. House Call Pro experience is a requirement. Base pay plus commission for sales and bookings. If you enjoy a fast paced, customer focused and team oriented environment, Join our Team! Responsibilities: - Be the "Voice" of Chem-Dry by embodying professionalism, courtesy, tenacity and subject matter expert of company knowledge - Promote and sell the full suite of Chem-Dry services to inbound customer requests - Provide support to Technicians, Field Technician Leaders and Management - Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs - Suggest upgrading treatments to customers to promote revenue - Follow-up with customer inquiries - Complete required forms / update database - Social media posting and customer response Qualifications: - Demonstrated passion for excellent customer service - Effectively communicate with internal team members and customers - Previous dispatch experience (preferred) - Excellent ability to manage multiple tasks and maintain a positive attitude - Knowledge of and desire to learn and leverage technology - Learn and communicate Chem-Dry offerings and process - May be subject to an on-site drug test Work remote temporarily due to COVID-19. Compensation: $10.00 per hour Chem-Dry is the world’s leading upholstery and carpet cleaner as ranked by Entrepreneur Magazine for 25 years in a row as the #1 in category. With more than 3,500 locations worldwide, Chem-Dry is the world's leading carpet cleaner with nationwide coverage by locally-owned franchises. Chem-Dry offers exciting team member opportunities who share a sense of commitment to quality home care and the use of quality home care products and advanced cleaning techniques. We offer flexible schedules, paid training and competitive pay. Join our team! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Chem-Dry Carpet Cleaning Corporate.