• Develop, implement and execute the content strategy to support the external communications objectives in brand awareness, thought leadership, and audience engagement. • Own end-to-end execution, from content creation, planning and scheduling to performance reporting. • Create and maintain an editorial calendar of project deadlines and content launch dates. • Initiate and write engaging and search-engine friendly communications content for external channels: LinkedIn articles, blogs, byline articles, etc. • Manage production and editing of multimedia assets to support communications campaigns such as videos or infographics. • Develop and continuously refine a distinctive, creative messaging and storytelling approach that aligns with our brand guidelines, tone, and messaging frameworks. • Stay up to date with the industry trends, buzzing topics, and AI impact on content strategy. • Ensure regular internal coordination with spokespeople and experts as well as marketing and communications stakeholders. • Monitoring and measure the effectiveness and results of communications content and recommend ways to improve future content performance.

• Develop, implement and execute the content strategy to support the external communications objectives in brand awareness, thought leadership, and audience engagement. • Own end-to-end execution, from content creation, planning and scheduling to performance reporting. • Create and maintain an editorial calendar of project deadlines and content launch dates. • Initiate and write engaging and search-engine friendly communications content for external channels: LinkedIn articles, blogs, byline articles, etc. • Manage production and editing of multimedia assets to support communications campaigns such as videos or infographics. • Develop and continuously refine a distinctive, creative messaging and storytelling approach that aligns with our brand guidelines, tone, and messaging frameworks. • Stay up to date with the industry trends, buzzing topics, and AI impact on content strategy. • Ensure regular internal coordination with spokespeople and experts as well as marketing and communications stakeholders. • Monitoring and measure the effectiveness and results of communications content and recommend ways to improve future content performance.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers an exciting opportunity for an experienced content professional to manage and enhance editorial programs in a fast-paced, impact-driven environment. As a Content Management Consultant & Editor, you will oversee content development, editing, and program coordination, ensuring high-quality, clear, and engaging editorial outputs. - Develop and maintain a clear understanding of goals, requirements, and priorities for assigned editorial programs. - Draft, update, and maintain program one-pagers outlining key elements, expectations, deliverables, and collaborators. - Edit original reporting to ensure clarity, accuracy, and alignment with program objectives. - Coordinate with state communications hub partners to gather priority messaging and project needs. - Communicate summarized priorities to internal teams, review content for alignment, and track distributed materials. - Maintain content tracking documents and dashboards, reporting on status, publication details, and performance metrics. - Review content performance using analytics tools, summarize key insights, and prepare periodic updates. - Use collaboration platforms such as Slack, Asana, and Google Drive to manage workflow and deliverables. Qualifications - Significant editing experience, ideally in political, public-affairs, or journalistic content. - Background in communications, marketing, public relations, political campaigns, or related fields. - Strong project management and consulting skills, with the ability to manage multiple assignments under tight deadlines. - Ability to translate complex policies, political dynamics, and public-interest topics into clear, engaging content for diverse audiences. - Excellent written and verbal communication skills, with strong attention to detail and accuracy. - Comfort working independently as an independent contractor and managing your own workload. - Alignment with civic-minded missions, democracy-strengthening initiatives, or public-interest goals is highly valued. Benefits - Competitive pay of $40–$45 per hour. - Part-time engagement (30–40 hours per week) through December 31, 2026. - Fully remote role, allowing you to work from anywhere in the U.S. - Opportunity to work on meaningful editorial programs that impact communities. - Experience coordinating with multiple teams and partners while managing high-visibility projects. - Flexible, independent contractor arrangement allowing for autonomy in managing deliverables.

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As Manager of Consumer Content & Knowledge Systems, you will own the strategy, systems, and operations that power customer-facing knowledge across self-service, AI-assisted, and live support experiences. This is not a traditional content leadership role. We are looking for a technology-fluent operator who understands how customer experience, knowledge delivery, and AI are converging, and can lead a team through that transformation. You will be accountable for ensuring the right information is delivered to the right customer, through the right channel, at the right moment—at scale and with measurable business impact. Writing and editing are table stakes; system design, analytics, and executional rigor are the differentiators. Your scope spans a high-volume ecosystem and requires close partnership with Analytics, Product, Engineering, and Operations. What You’ll Be Responsible ForAI-Enabled Knowledge Strategy & Systems - Own the end-to-end knowledge ecosystem supporting self-service, AI/LLM experiences, and live agent workflows - Design and evolve content and information architectures optimized for retrieval, automation, and AI consumption—not just human readers - Partner with ML, Automation, and Engineering teams to ensure knowledge is structured, governed, and instrumented for AI use cases Operational Excellence & Business Impact - Define, own, and deliver against clear KPIs tied to customer outcomes (e.g. deflection, FCR, handle time, containment) and OpEx reduction - Translate knowledge usage into hard, defensible metrics using BI tools; ensure decisions are data-driven, not anecdotal - Run a tight operating cadence: capacity planning, prioritization, roadmap delivery, and execution tracking Team Leadership & Transformation - Lead and develop a high-performing team of content and knowledge professionals, evolving skills toward a tech-enabled future state - Actively manage team capacity, role clarity, and performance in a fast-moving, high-expectations environment - Set clear standards for quality, speed, accountability, and outcomes—not just output Cross-Functional Leadership - Partner deeply with Operations, CX Strategy, Analytics, Product, QA, and Automation to eliminate customer friction and improve end-to-end journeys - Influence without authority to align stakeholders on priorities, tradeoffs, and sequencing - Represent Consumer Content as a strategic lever for CX transformation, not a downstream service function What We’re Looking ForRequired - 4+ years leading knowledge management, content systems, or CX enablement in a scaled support environment - 2+ years building and managing globally distributed teams with clear operational accountability - Strong fluency in AI/LLMs applied to knowledge delivery, including practical understanding of limitations, risks, and emerging capabilities - Demonstrated ability to use BI and analytics systems (e.g. Looker or equivalent) to measure performance and drive decisions Proven experience tying content or knowledge investments to quantifiable CX and cost outcomes - Operator mindset: disciplined execution, comfort with ambiguity, and ability to move from strategy to delivery quickly - Experience defining and delivering multi-year roadmaps aligned to business objectives Strongly Preferred - Experience designing or operating knowledge systems used by automation, bots, or AI-assisted agents - Familiarity with modern CMS platforms and workflow tooling (e.g. Jira) - Background in frontline CX, QA, or CX analytics - Experience in fintech, crypto, or other highly regulated, high-complexity environments - Exposure to UX, information architecture, or retrieval-based system design What This Role Is Not - Not a pure writing or editorial leadership role - Not a passive people-management position ID: P75769 Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)). Annual base salary range (excluding equity and bonus): $148,835—$175,100 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal OpportunityCoinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI DisclosureFor select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com