• Provides support in collecting and organizing information required for preparation of user manuals, training materials, installation guides, proposals, and reports. • Edits functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables and documents. • Provides support in performing financial and administrative tasks. • Under general supervision, is responsible for preparing and/or maintaining systems, programming, and operations documentation, procedures and methods. • Maintains a current internal documentation library. • Provides or coordinates special documentation services as required.

OnTrac is hiring a Customer Insights Analyst! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Remote Salary: $84,000-$126,000 Employment Logistics: The Customer Insights Analyst equips commercial and operations teams with clear, reliable reporting that improves decision quality and performance alignment. The role partners with the BI team to define dashboard and scorecard requirements, validate data accuracy, and standardize metric definitions across customer portfolios. Working closely with Customer Enablement Managers and cross‑functional partners, the Analyst translates business questions into KPIs, builds performance narratives, and delivers insights that explain what’s happening, why, and what to do next. Success looks like trusted, consistent reporting, tighter forecasting and performance visibility, and streamlined reporting workflows that scale. Unpacking the Benefits: We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work. - Medical, Dental, and Vision insurance; HSA and FSA options - Life and Disability coverage (basic and voluntary) - Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance - Competitive benefits and 401(k) with company match - Referral Bonus Program - Up to $500 per referral! - Paid Time Off including Holiday pay - Employee Assistance Program & a Safe and clean work environment The Must-Haves: - Bachelor’s degree or equivalent experience - 3–5 years of experience in analytics, business intelligence, or a related field (e.g., logistics, supply chain, e‑commerce) - Proficiency with BI platforms (Power BI or Tableau) to interpret dashboards, shape insights, and recommend enhancements - Working knowledge of SQL (or proven ability to partner with technical teams to validate data and shape queries) - Experience translating business questions into analytical requirements and KPI frameworks - Travel up to 5% Your Mission in Motion: - Define and validate reporting: Partner with the BI team to scope dashboard requirements, validate data accuracy, and ensure reports are clear, actionable, and aligned to standard definitions. - Translate business needs into KPIs: Convert questions from Customer Enablement and commercial stakeholders into analytical requirements, measurable metrics, and consistent visuals. - Support forecasting and modeling: Identify key inputs, interpret trends and drivers, and translate results into guidance for site, portfolio, and network decision‑making. - Improve data quality and governance: Document metric definitions and assumptions, reconcile anomalies, and advance standardized, consistent reporting. - Streamline and automate workflows: Identify opportunities to simplify reporting processes and implement automation with BI partners. - Deliver targeted analysis: Conduct ad‑hoc analyses for strategic initiatives, executive reviews, and operational improvement; present insights succinctly for business audiences. Paving your way to your success: - You communicate clearly and concisely, turning complex data into business‑ready narratives, visuals, and recommendations. - You apply structured analytical methods to uncover trends, anomalies, and root causes, linking insights to actions and outcomes. - You collaborate effectively with Customer Enablement, Operations, Finance, Sales, BI, and Data partners to align metrics and expectations. - You value standards and consistency, driving metric governance, documentation discipline, and data quality validation to ensure trusted reporting. - You are organized, detail‑oriented, and curious, comfortably managing multiple priorities in a fast‑paced environment while focusing on accuracy, usability, and commercial impact. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply. Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Index Analytics is seeking a dedicated and technically skilled Data Support Specialist to join our team in support of Government contracts, with a primary focus on the client’s applications. This role is ideal for someone who thrives in a fast-paced, Agile environment and is passionate about delivering exceptional customer support and technical troubleshooting. As the first line of contact for users and stakeholders, you will provide support across multiple channels in a Tiered support framework, ensuring timely and professional resolution of inquiries and issues. You will collaborate closely with development teams, Scrum teams, and leadership to conduct data analysis, identify bugs, test new features, and contribute to continuous improvement efforts. This position requires availability during standard business hours (Monday to Friday, 9:00 AM–5:00 PM ET), with extended support hours around specific business products release cycles. Responsibilities - Provide timely responses to user data inquiries through a Tier 1 multi-channel Help Desk support for users and stakeholders. - Triage user requests into appropriate tier to enable rapid responses to meet or exceed the established SLA. - Clearly identify criteria to validate, escalate, and provide expedited resolution to urgent data requests. - Research data support tickets and write detailed descriptions of user needs, program functions, and steps required to develop or modify data engineering processes and applications. - Troubleshoot bugs and defects in support of application development and operations. - Participate in daily Agile stand-ups and other sprint ceremonies with Scrum Teams, as needed. - Support the development of monthly and ad hoc reports for delivery of Helpdesk metrics, data usage, and inquiry trends analysis as needed. - Report defects, bugs, and errors to the product teams after investigation. - Master the technical skills needed for the ticketing tool to effectively handle email inquiries and callback requests. - Respond to stakeholder inquiries in a timely, professional manner. - Assist with the development and improvement of Standard Operating Procedures, standards, and documentation. - Contribute to the creation and maintenance of automated scripts for immediate support, code templates, and default visualizations to provide users with business value in a no-code environment. - Support the implementation of solutions that leverage AI and NLP capabilities to improve data research along with training for users. - Contribute to the project’s knowledge management system. Qualifications - US citizen or Authorized to Work and lived in the US for 3 of the last 5 years. Must be able to obtain a U.S. Federal government client badge and pass a government Public Trust. - Bachelor’s Degree with 2+ years of experience. - Excellent verbal and written communication skills. - Ability to work closely with CMS customers as well as the development teams and SMEs as needed. - Prior experience conducting data analysis using tools such as Python, SAS in a cloud-based data repository including Databricks and/or Snowflake. - Prior experience utilizing visualization tools such as Power BI, Quicksight, and Tableau to conduct research on user inquiries and troubleshoot issues. Benefits - Competitive salary range: $129,200.00 - $184,800.00 Salary/year. - Health and retirement benefits. - Discretionary bonuses. - Reimbursement for professional development opportunities. Company Description Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Support initial Power BI onboarding for digital product teams • Help troubleshoot and resolve Power BI report issues • Answer questions and provide solutions through product team support channels • Process ServiceNow requests related to analytics tools and reporting • Learn how BI tools fit into larger digital product ecosystems • Work with product teams to improve analytics processes and user experience