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Enrollment/Billing Associate Representative
Location
United States
Posted
99 days ago
Salary
$17 - $24 / hour
Seniority
Mid Level
Job Description
Enrollment/Billing Associate Representative
The Cigna Group
• Deliver a positive patient experience by clearly explaining financial responsibility, insurance benefits, and next steps with empathy and professionalism • Proactively contact patients to review coverage details and securely obtain payment information when applicable • Create accurate and timely patient financial responsibility letters based on documented insurance benefits • Review patient accounts to identify enrollment needs and initiate appropriate outreach • Enter and update patient demographic and referral information to support timely care delivery • Communicate patient updates effectively to internal partners to ensure alignment and continuity • Prioritize work thoughtfully to meet service expectations while maintaining high accuracy and quality
Job Requirements
- High school diploma or GED
- Minimum 1 year of customer service experience, preferably in a healthcare, billing, insurance, or patient-facing environment
- Strong verbal and written communication skills with the ability to explain information clearly and compassionately
- Proficiency with computers and Microsoft Office applications
- Ability to organize tasks, manage time effectively, and adapt in a fast-paced environment
- Experience with insurance verification, billing, or enrollment processes (preferred)
- Familiarity with medical terminology (preferred)
- Previous experience supporting specialty pharmacy, infusion services, or healthcare operations (preferred)
Benefits
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
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