• Assesses patient's clinical need against established guidelines and/or standards • Evaluates the necessity, appropriateness and efficiency of medical services and procedures • Coordinates and assists in implementation of plan for members • Monitors and coordinates services rendered outside of the network • Coordinates with patient, family, physician, hospital and other external customers • Advocates for the member/family among various sites to coordinate resource utilization • Documents accurately and comprehensively based on standards of practice • Collaborates with multidisciplinary teams for continuity and efficiency • Evaluates care by problem solving and analyzing variances.

• Lead the implementation and maturity progression of the Altium Performance System (APS) • Drive performance improvement through the structured deployment of APS elements • Partner with Operations leadership to identify, prioritize, and eliminate operational losses • Ensure APS tools and routines translate into measurable operational and financial performance improvements • Partner with Regional Vice Presidents and Plant Leadership to develop and execute structured loss elimination roadmaps • Lead cross-functional teams to execute improvement projects that deliver sustainable performance gains • Build operational excellence capability across the network • Support the development and continuous improvement of APS standards, tools, and training materials • Reinforce a culture of discipline, ownership, and continuous improvement across operations

• Identify, recruit and collaborate with partners in regards to successful engagement, launches, and enablement up to and including the delivery of sales, product and support trainings as required • Coordinate with Channel Sales Engineer on technical enablement for relevant partners • Develop a technical enablement strategy that supports the channel sales strategy for the territory • Support/facilitate engagement of our internal sales and technical teams with partners’ sales and technical teams • Strategize/coordinate with field marketing on design and execution of marketing programs/events/campaigns to create interest and awareness among partners’ customers • Develop a business plan outlining how target revenues and objectives for the year will be achieved • Proactively maintain ongoing knowledge of industry, territory, existing and target channel partner accounts, & competitive landscape • Maintain thorough knowledge of CrowdStrike products, sales strategies/objectives, value proposition and competition • Ability to travel up to 50%

• Provide preventive health and disease management education • Evaluate patient trends and provide interpretive feedback • Schedule and perform video calls and/or phone calls with patients and their caregivers • Define health goals in conjunction with providers and patients • Manage patient messages and respond • Influence behavior for positive outcomes • Triage alerts for relevance and respond with urgent action if needed • Document findings and relay messages to physicians • Provide in-clinic support for patient engagement and enrollment as needed • Lead team of care technicians • Develop standard operating procedures (SOPs) and best practices for care delivery • Guide team with clinical expertise in patient data interpretation • May be required to perform other duties as assigned • Weekend and/or holiday on-call rotation as needed