Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Technical Account Manager (TAM), you will serve as a trusted technical advisor to some of Figma’s largest enterprise customers. You will help organizations successfully adopt, integrate, and scale Figma across complex technical environments. This role sits at the intersection of customer success, enterprise architecture, and developer workflows. You will work closely with customer enablement, sales, and product teams to guide customers through sophisticated implementations involving identity systems, APIs, integrations, governance, and extensibility. Your goal is to reduce technical risk, accelerate adoption, and ensure customers are set up for long-term success. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: - Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals - Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation - Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems - Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas) - Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features - Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance - Surface technical insights and opportunities that support renewals, expansion, and long-term account growth - Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value We'd love to hear from you if you have: - 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization - A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks - Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies - Superb communication skills and the ability to confidently engage both technical and non-technical audiences - A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges While not required, it’s an added plus if you also have: - Familiarity using Figma or other design and developer collaboration tools - Understanding how to author structured AI guideline or instruction files that inform MCP servers or AI agents, including defining behavioral constraints, guardrails, and integration standards - A background in frontend development or familiarity with design-to-code workflows - Delivered technical workshops, enablement sessions, or advisory services in past roles At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. #LI-KD4 Pay Transparency Disclosure If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future. Annual Base Salary Range: $136,000—$288,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: - Holding interviews in an accessible location - Enabling closed captioning on video conferencing - Ensuring all written communication be compatible with screen readers - Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Technical Account Manager (TAM), you will serve as a trusted technical advisor to some of Figma’s largest enterprise customers. You will help organizations successfully adopt, integrate, and scale Figma across complex technical environments. This role sits at the intersection of customer success, enterprise architecture, and developer workflows. You will work closely with customer enablement, sales, and product teams to guide customers through sophisticated implementations involving identity systems, APIs, integrations, governance, and extensibility. Your goal is to reduce technical risk, accelerate adoption, and ensure customers are set up for long-term success. This is a full-time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: - Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals. - Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation. - Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems. - Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives, and other emerging platform capabilities (Code to Canvas). - Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features. - Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance. - Surface technical insights and opportunities that support renewals, expansion, and long-term account growth. - Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value. Qualifications - 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization. - A solid understanding of enterprise systems, APIs, integrations, development frameworks, and identity management frameworks. - Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies. - Superb communication skills and the ability to confidently engage both technical and non-technical audiences. - A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges. Requirements - Familiarity using Figma or other design and developer collaboration tools. - Understanding how to author structured AI guideline or instruction files that inform MCP servers or AI agents, including defining behavioral constraints, guardrails, and integration standards. - A background in frontend development or familiarity with design-to-code workflows. - Delivered technical workshops, enablement sessions, or advisory services in past roles. Benefits - Equity to employees. - Competitive package of additional benefits, including health, dental & vision. - Retirement with company contribution. - Parental leave & reproductive or family planning support. - Mental health & wellness benefits. - Generous PTO and company recharge days. - Learning & development stipend. - Work from home stipend and cell phone reimbursement. - Sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles.

• Deeply understand the partner’s business goals and product structure • Lead technical implementations of new partners and serve as the key technical contact as they integrate with Lead. • Partner with product/engineering, program management, legal/compliance/risk, accounting, and other teams for tasks related to partner onboarding • Define internal processes to streamline partner onboarding • Build product examples, documentation, and other critical resources in order for external and internal parties to operate more effectively and efficiently. • Successfully manage a number of engagements concurrently • Effectively manage escalations, scope change, and implementation of projects or programs including monitoring project quality, timeline, risk, and performance • Inform partners of our product development roadmap with concrete examples, while setting appropriate expectations • Be an integral part of building out this function from 0 to 1 defining culture, processes, and identity. • Perform all other duties as assigned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a ZCX Global Service Manager, you will collaborate closely with one of Zoom's largest customers. The GSM ensures the customers' success with Zoom products and services and delivers customer satisfaction and happiness. The GSM team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated customer technical consultants. We provide our customers with valuable resources to enable them to succeed with our solutions; we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence. Responsibilities - Serving as the primary technical contact for managed clients, owning their Zoom environment, configurations, and overall system health. - Managing and troubleshooting complex Zoom Contact Center workflows, including call routing, IVR configurations, agent profiles, and queue management. - Using Zoom Dashboards and telemetry tools to identify and resolve potential issues—such as audio/video quality degradation or intermittent call drops—before they impact the client’s business. - Configuring and optimizing Zoom AI Companion and AI-powered support tools (like Zoom Virtual Agent) to align with specific client business needs and workflows. - Executing "Moves, Adds, Changes, and Deletions" (MACD) for Zoom Phone and Contact Center, ensuring seamless transitions during client organizational shifts. - Diagnosing and resolving intricate issues involving VoIP, SIP, TCP/IP, DNS, and firewalls. Qualifications - Have a BD in Engineering/Computer Science/Technology or equivalent work experience. - Have 3–5+ years supporting contact center or software environments in customer-facing roles. - Have expertise in Zoom Contact Center or comparable platforms, with advanced troubleshooting abilities in call flows, queues, and routing configurations. - Have expertise in IP Telephony, SIP, Managed Services, and frameworks related to IT service management principles. - Demonstrate exceptional communication skills to convey technical concepts effectively to audiences without technical expertise. - Demonstrate exceptional analytical abilities, expertise in solving complex problems, and proficiency in managing projects within enterprise or telecommunications environments. - Serve as a trusted technical subject matter expert, providing reporting, identifying trends, and recommending improvements. - Have customer-focused and collaborative skills, able to build trust, address concerns diplomatically, and work flexibly across time zones when needed. Requirements - Minimum Salary: $97,600.00 - Maximum Salary: $225,700.00 - Starting pay will be based on a number of factors and commensurate with qualifications & experience. - Location-based compensation structure may apply. Benefits - Variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health. - Support for work-life balance. - Opportunities to contribute to the community in meaningful ways. Company Description Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.