• Receive and handle incoming requests (email, chat, social media) • Assist customers with non-technical questions • Assess customer needs and direct them to appropriate resources • Listen to and reassure customers experiencing difficulties • Relay customer feedback to the relevant teams

• Provide responsive and professional customer support via phone, email, and online messaging • Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations • Communicate essential travel details, documentation requirements, and agency guidelines • Monitor bookings to ensure accuracy and follow up to confirm client satisfaction • Resolve client questions or concerns with care and a solutions-focused mindset • Maintain organized records and update internal systems as needed

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms • Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests • Provide accurate and timely information regarding destinations, travel requirements, and agency policies • Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction • Proactively follow up with clients before and after travel to ensure a positive experience • Address client concerns with empathy, professionalism, and solution-oriented thinking • Maintain accurate documentation and update booking systems as required

• Collect and document client planning requirements • Research and organize travel options • Coordinate and confirm reservations • Prepare itineraries and confirmations • Provide ongoing assistance and updates • Maintain accurate records