Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them—faster. Responsibilities - Leads the team by evaluating calls and cases to assess performance based on a standard set of criteria, providing constructive feedback and recognition to ensure high performance and continuous improvement. Accurately score transactions to gauge employee’s quality performance based on organizational and departmental policies and requirements. - Monitor and evaluate team performance, whether voice or non-voice, of assigned entity and team, ensuring adherence to company quality standards, and compliance with industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. - Analyze and provide weekly & monthly trend analysis to leadership. - Provide support to leadership by participating in and hosting internal/external client calibration sessions. - Engage in and lead projects to promote quality enhancements and/or broaden services for the team. - Exhibits a comprehensive understanding of quality systems and methodologies. - Maintains knowledge of the applicable regulations, standards, and operating procedures. - Demonstrates proficiency in conducting investigations/root cause analysis and formulating corrective actions. - Shows an understanding of the requirements and is capable of conducting gap assessments based on those requirements. Uphold quality standards that adhere to company, regulatory, and HIPAA policies and procedures. - Displays knowledge of quality concepts including cost of quality, analytical metrics/statistics, trending, quality planning, validation, corrective action preventative action (CAPA), and problem-solving. - Collaborates across various functions, interprets requirements, and educates and influences others regarding those requirements. Identifies training needs or potential disciplinary actions which will be reported to leadership. - Demonstrates ability to build strong customer relationships and deliver customer-centric solutions. - Optimize work processes by identifying effective and efficient methods to complete tasks, with an emphasis on continuous improvement. - Develops strategic alliances and cooperates with stakeholders to achieve mutual goals. - Demonstrates resourcefulness by adeptly securing and efficiently deploying resources. - Analyzes complex and high-quality, sometimes contradictory, information to solve problems effectively. - Holds oneself and others accountable for meeting commitments and objectives. - Exhibits situational adaptability by adjusting approach and demeanor in real time to meet the changing demands of various situations. - Creates and implements diverse communication strategies that clearly address the specific requirements of various target audiences. Qualifications - HS Diploma, GED or technical certification in related field or equivalent experience, preferred. - Call quality audit experience strongly preferred. - Proficiency in MS Office applications required – Outlook, Excel, PowerPoint, and Word. - 3+ year experience in a patient support program or hub field strongly preferred. - Adverse Event reporting experience strongly preferred. - Adverse Event reconciliation experience strongly preferred. - Quality Check process experience preferred (including fax redactions, call transcriptions, and data collection). - Strong customer service/quality background experience. - Excellent verbal and written communication skills. - Strong prioritization skills. - Strong leadership skills with some supervisory experience preferred. - High regard for superior quality of service. - Case quality audit experience preferred. - Certification or degree in related field or equivalent experience preferred. - Ability to prioritize and manage multiple responsibilities. - Experience handling tasks where attention to detail is critical to success. - Bilingual Spanish preferred. What is expected of you and others at this level - Demonstrates strong leadership and collaboration skills with a proven ability to develop and execute effective quality assurance programs. - Works independently within established procedures; may receive general guidance on new assignments. - May provide general guidance or technical assistance to less experienced team members. - Excellent attention to detail and problem-solving skills. - Strong communication and interpersonal skills. - Ability to analyze data and generate reports. - Ability to drive process improvements and implement quality assurance procedures. TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST. REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: - Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. - Download speed of 15Mbps (megabyte per second) - Upload speed of 5Mbps (megabyte per second) - Ping Rate Maximum of 30ms (milliseconds) - Hardwired to the router - Surge protector with Network Line Protection for CAH issued equipment Anticipated hourly range: $17.90 per hour - $25.55 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: 4/24/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. MSA/Areas of Coverage: Washington D.C. Posting Status: internal/external Name of Clinician (internal only) Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $104,442.00 - $224,952.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 12/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Summary: The Sr Quality Engineer for Xpanse should have a strong background in both manual and automation testing, with the ability to utilize various testing tools and integrate them with JIRA. This role is critical in ensuring the quality and reliability of our software products, particularly in the mortgage and document processing, BPM Service and Rules Services. Essential Job Duties and Responsibilities: - Design and execute detailed test plans and test cases for both manual and automated testing. - Perform API testing using tools like Postman, ensuring the reliability and performance of our APIs. - Manage test cases using Zephyr and integrate testing tools with JIRA for efficient defect tracking and reporting. - Develop and maintain automation frameworks using tools such as Selenium, TestNG, or similar. - Work closely with cross-functional teams to maintain software quality throughout the development lifecycle. - Setting up roadmaps for automations, optimized testing process and plans. - Should be able to design test plans for integrated services to get better quality with optimized delivery timelines. - Identify, document, and track defects, collaborating with developers for timely resolutions. - Stay abreast of new testing tools, methodologies, and industry trends. - Familiarity with MongoDB for database testing and validation. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Other Job Duties and Responsibilities: - Performs other related duties as assigned. Supervisory Responsibilities: - This position is an individual contributor. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Strong analytical, problem-solving, and communication skills. - Knowledge of mortgage processes, document processing, and rules engines is highly desirable. Education and/or Experience: - Bachelor's degree in Computer Science, Engineering, or related field. - Four (4) to (6) years’ experience in QA, with a strong emphasis on both manual and automated testing. - Proficiency in test automation tools (e.g., Selenium, TestNG) and test case management tools like Zephyr. - Experience in API testing, particularly with Postman. - Strong knowledge of integrating testing tools with JIRA. - Experience with MongoDB or similar database technologies. Certificates, Licenses, Registrations: - None Required Work Complexity: Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

Job DetailsJob Location: Norwood, MA 02062Position Type: Full TimeSalary Range: $29.00 - $31.25 HourlyTravel Percentage: NoneReady for Your Next Big Career Move? Use Your Clinical Expertise - All Without Leaving Home! Are you a Registered Nurse (RN) looking for a role that challenges you, supports your growth, and offers true work‑life balance? MES has an incredible opportunity that lets you make an impact from the comfort of your couch. We’re seeking a Clinical Quality Assurance Coordinator to join our team! In this role, you’ll ensure our Peer Review case reports consistently meet the highest standards of quality, accuracy, and compliance with client requirements, regulatory guidelines, and federal/state mandates. 100% Remote – Work where you’re most comfortable and productive. Meaningful Impact – Your expertise directly supports the integrity of our clinical review process. Flexible Schedule - Monday through Friday with rotating (approximately every 4 weeks) weekends. Three days of 7:00am-3:30pm EST or 8:00am-4:30pm EST and two days of 12:00pm-8:30pm EST (One of which is Friday) Responsibilities include: Perform quality assurance review of peer review reports, correspondences, addendums or supplemental reviews. Ensure clear, concise, evidence-based rationales have been provided in support of all recommendations and/or determinations. Ensure that all client instructions and specifications have been followed and that all questions have been addressed. Ensure each review is supported by clinical citations and references when applicable and verifies that all references cited are current and obtained from reputable medical journals and/or publications. Ensure the content, format, and professional appearance of the reports are of the highest quality and in compliance with company standards. Ensure the appropriate board specialty has reviewed the case in compliance with client specifications or state mandates and is documented accurately on the case report. Verify that the peer reviewer has attested to only the facts and that no evidence of reviewer conflict of interest exists. Ensure the provider credentials and signature are adhered to the final report. Identify any inconsistencies within the report and contacts the Peer Reviewer to obtain clarification, modification or correction as needed. Assist in resolution of client complaints and quality assurance issues as needed. Ensure all federal ERISA and state mandates are adhered to at all times. Provide insight and direction to management on consultant quality, availability and compliance with all company policies and procedures and client specifications. Promote effective and efficient utilization of company resources. Participate in various educational and or training activities as required. Perform other duties as assigned. QualificationsHigh school diploma or equivalent required. A minimum of two years clinical or related field experience; or equivalent combination of education and experience. Knowledge of the insurance industry preferably claims management relative to one or more of the following categories: workers' compensation, no-fault, liability, and/or disability. Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values. Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals; Ability to compute rates and percentages. Must be a qualified typist with a minimum of 40 W.P.M Must be able to operate a general computer, fax, copier, scanner, and telephone. Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet. Must possess excellent skills in English usage, grammar, punctuation and style. Ability to follow instructions and respond to upper managements’ directions accurately. Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met. Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed. Must be able to work independently, prioritize work activities and use time efficiently. Must be able to maintain confidentiality. MES Solutions is a premier provider of independent medical examination and peer review services to the insurance, corporate, legal, and government sectors. Members of our credentialed medical panel conduct physical examinations or medical record reviews, delivering reports that assist clients in the resolution of automotive, disability, liability, and workers' compensation claims. MES has been providing services nationally since 1978 in accordance with the industry's highest standards of operating excellence and regulatory compliance. MES offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.