• Designing, implementing, and maintaining AWS-based infrastructure (EC2, Load Balancers, S3, DynamoDB, Lambda) • Developing and maintaining Infrastructure as Code with Terraform • Contributing to backend development using Java (Quarkus) and Python • Ensuring platform availability, performance, scalability, and security • Implementing and optimizing CI/CD pipelines and DevOps best practices • Monitoring, troubleshooting, and resolving production issues under strict SLAs • Participating in the on-call rotation to ensure operational stability • Working closely with developers, architects, and stakeholders to improve deployment and operational workflows • Driving automation initiatives to reduce manual effort and increase reliability • Supporting continuous improvement of system architecture and operational excellence

This position is for a Senior Application Analyst in the EHR Technology Domain. This role will support the Patient Engagement Team in maintaining and enhancing Epic tools that improve patient-provider interactions. This role focuses on Epic MyChart, Welcome, Bedside and related patient-facing applications, ensuring seamless integration, usability, and compliance with organizational standards. The analyst will collaborate with clinical, operational, and technical stakeholders to deliver solutions that empower patients and streamline workflows. Serves a primary role in the support of software programs or modules across multiple clinical and/or business functions. Understands the business environment and the impact IT can have on the business environment. Provides analysis and support for installed systems, as well as system implementation and integration projects, which require systems analysis, design, build, testing and implementation for specific modules or applications. Functions as a liaison between clinical, business, and technical areas during the planning process and provides oversight throughout the project cycle. Builds credibility and rapport with customers to understand their needs. Researches requests to determine scope, size and impact. Validates requirement information with the stakeholders to ensure completeness, correctness, and clarity. Validates solutions to ensure it satisfies the stated requirements. Maintains in-depth knowledge of existing systems and certification in the vended application. Able to design, develop, or modify applications, algorithms, or rules via vendor tools or augmented tools developed within Mayo Clinic and are able to validate data integrity of changes introduced. Works on strategic projects with a Project Manager and is able to manage small- to mid-sized operational projects independently. Works independently across multiple departments and divisions in order to accomplish goals. Creates test plans and evaluates current plans for improvement. Guides and advises less experienced business analysts, and provides orientation and training for new employees. Maintains knowledge of current and emerging technologies that directly affect enterprise processes. Maintains awareness of overall enterprise architecture. May be required to provide 24/7 on-call support. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Location: Remote PHSDepartment: ITS Technology OpexWeekly Hours: 40Status: Full timeShift: Days (United States of America) Job Summary: ACCOUNTABILITIES - Assists with the day-to-day maintenance and administration of back-office systems - Responds to and resolves assigned support calls. Perform basic troubleshooting of packaging, deployment, and client‑side issues. - Prepares project status reports for customers and management during deployments. - Independently partner with application owners to gather requirements, build complex application packages, and validate deployment success - Document packaging steps and deployment results in team repositories - Lead medium‑sized deployment efforts including planning, scheduling, and stakeholder communication - Perform advanced troubleshooting and root‑cause analysis for packaging and deployment failures - Improve packaging standards and automation through scripting and tool enhancements - Provide guidance to Engineer I team members and assist with onboarding - Follow change‑management processes and adhere to organizational standards - Provides support for on-site and off hour availability on 24/7 as part of an on-call rotation with other team members. - Performs other duties as assigned. This position can be worked remotely. REQUIRED QUALIFICATIONS Education: High School Diploma or equivalent Skills: - 3-5 years experience with Microsoft Endpoint Configuration Manger (MECM) or System Center Configuration Manager (SCCM) - Solid PowerShell scripting capability - Ability to independently manage packaging assignments - Strong communication skills for cross‑team coordination Years of Experience: 3-5 License: N/A Certification: N/A PREFERRED QUALIFICATIONS Education: Bachelor’s degree in IT, Computer Science, or related field Skills: - 3–5 years of enterprise packaging and deployment experience - Experience optimizing packaging workflows or automation - Demonstrated ability to mentor junior engineers - Experience leading medium‑sized deployment efforts Years of Experience: 5+ License: N/A Certification: N/A Salary Range: $57,200 - $139,256 We offer a competitive benefits package with coverage effective day one of employment which includes medical, dental, vision, company paid life insurance, paid time off, a 401k retirement plan, an employee assistance program and other voluntary coverage options and employee discounts. ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus. Benefits: We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org Equal Opportunity Employer/Drug-Free Workplace

• IC test program development • Provides technical expertise and value to customers • Provides technical support in sales presentations, product demonstrations • Provides answers to customer inquiries concerning system software and applications • Provides software/hardware development and consultation • May build application solutions based on customer requirements enhancing the product performance allowing it to become the platform of choice (design-ins)