Optimize Digital Experiences with Data Science Capabilities
Service Assurance Manager
Location
Colorado + 1 moreAll locations: Colorado | India
Posted
126 days ago
Salary
0
Seniority
Senior
Job Description
Service Assurance Manager
HeadSpin
• Ensure compliance with agreed SLAs, KPIs, and contractual deliverables • Monitor service performance and drive corrective actions • Prepare and present service performance reports (KPIs, SLAs, trends) • Act as technical SPOC for customers during US time zone • Support Customer Success Managers (CSMs) with operational insights • Participate in customer meetings and provide service updates • Ensure proactive and transparent communication • Monitor and follow up on incidents, service requests, and tickets • Ensure timely resolution and SLA adherence • Coordinate and escalate issues with internal teams
Job Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or related field
- 5+ years in Service Assurance / Service Delivery / Operations
- Knowledge of service assurance frameworks and monitoring tools
- Understanding of infrastructure (OS, patching, backups, VPNs, certificates)
- Familiarity with telecom standards and best practices
- Strong communication and presentation skills
- Analytical and problem-solving mindset
- Ability to work in a global environment
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development
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