Optimize Digital Experiences with Data Science Capabilities
Service Assurance Manager
Location
Colorado + 1 moreAll locations: Colorado | India
Posted
79 days ago
Salary
0
Seniority
Senior
Job Description
Service Assurance Manager
HeadSpin
• Ensure compliance with agreed SLAs, KPIs, and contractual deliverables • Monitor service performance and drive corrective actions • Prepare and present service performance reports (KPIs, SLAs, trends) • Act as technical SPOC for customers during US time zone • Support Customer Success Managers (CSMs) with operational insights • Participate in customer meetings and provide service updates • Ensure proactive and transparent communication • Monitor and follow up on incidents, service requests, and tickets • Ensure timely resolution and SLA adherence • Coordinate and escalate issues with internal teams
Job Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or related field
- 5+ years in Service Assurance / Service Delivery / Operations
- Knowledge of service assurance frameworks and monitoring tools
- Understanding of infrastructure (OS, patching, backups, VPNs, certificates)
- Familiarity with telecom standards and best practices
- Strong communication and presentation skills
- Analytical and problem-solving mindset
- Ability to work in a global environment
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
Global Team Co-ordinator, Hiring Manager
Bnk To The FutureBnk To The Future is the longest standing company in Bitcoin and the world's first regulated crypto securities business.
• Oversee the Global Remote workforce function by providing practical and consistent support and guidance on HR policies and procedures. • Create and agree annual HR plans and budgets. • Promote a diverse and inclusive culture, with a focus on continuous improvement. • Identify and address knowledge and skill gaps. • Implement succession planning for all key roles. • Oversee team recognition and engagement initiatives. • Review and advise upon HR organisational structure, ensuring that it remains fit for purpose. • Maintain personnel records and oversee systems administration. • Create HR Handbook and related policies to ensure compliance with relevant legislation and best practice. • Ensure that a robust performance management process is created, communicated, and used effectively. • Manage training and development of all staff. • Coordinate end-to-end recruitment-related activities and general vacancy management. • Ensure updates are made to documentation as and when required.
Manager, Financial Reporting - Skilled Nursing Clients
Wipfli Advisory LLCWipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other characteristics protected by federal, state, or local laws. Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at hr@wipfli.com. "Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services.
Overview At Wipfli, people count. At Wipfli, our people are core to everything we do—the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity. Responsibilities Responsibilities - Review and deliver financial reports and KPIs. - Assist with budgeting, forecasting, and cash flow modeling. - Provide technical accounting assistance to clients and internal engagement teams. - Develop and coach staff and senior accountants. - Collaborate with advisory teams and external partners. - Identify opportunities to transition clients to higher-value services in collaboration with advisory teams. - Assist with onboarding new clients, including system setup and process documentation. - Monitor team KPIs and implement process improvements. - Support the integration of new technology platforms and train team members on system enhancements. Knowledge, Skills and Abilities Qualifications - Bachelor’s degree in accounting, finance, or business required. - 4–6 years of experience in public or private accounting - 3+ years of managing associates and/or teams. - Professional certification (e.g.,MBA, CPA) preferred. - Ability to balance multiple projects simultaneously. - Proficiency in accounting software, specifically, Intaact, QuickBooks Online, Netwuite, Bill.com, Microsoft Office Suit and a demonstrated ability to embrace new technologies. - Strong interpersonal and relationship‑building skills. - Excellent written, verbal and presentation skills - Ability to travel up to 10% Christine Villicana from Wipfli’s recruiting team will be guiding you through this process. Visit her LinkedIn Page to connect! #LI-REMOTE #LI-CV1 I-REMOTE #LI-CV1 Additional Details Additional Details: Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws. Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at hr@wipfli.com Wipfli values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences. The estimated base pay range for this role is $97,000 to $145,000 with offers typically not made at the maximum, allowing for future salary increases. The actual salary at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws. Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance. Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards. Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location. "Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.
Market Manager – Spain, Portugal
TjekvikIntelligent self-service technology, precision-built for aftersales.
• Manage the full sales cycle, from lead generation and product demonstration to contract negotiation and signature. • Identify and close new business opportunities within dealer groups, multi-site operators, and strategic accounts. • Navigate complex decision-making structures involving Dealer Principals, Aftersales Managers, and OEM stakeholders. • Build a strong local network within the Iberian automotive ecosystem. • Drive customer retention and contract renewals through strong relationship management and demonstrated ROI. • Act as a trusted advisor to Aftersales Directors and Service Managers. • Support dealers in improving workshop efficiency, customer satisfaction (CSI), and aftersales profitability. • Conduct regular performance reviews with dealer partners, focusing on KPIs such as check-in rate, upselling, and customer retention. • Take full responsibility for onboarding and implementation, ensuring alignment with internal teams. • Provide on-site support when needed, especially during launch phases. • Build deep knowledge of the Spanish and Portuguese automotive aftersales landscape, including competitive dynamics and customer needs. • Provide market intelligence and localisation feedback to the product and marketing teams. • Collaborate with Tjekvik's international teams to adapt global tools and materials for the Iberian market. • Define and execute a growth strategy that builds on the strong base already established in the region.
Senior Manager, Stock Plan Administration
DocusignFounded in 2003, Docusign is an electronic signature and transaction management firm with over 1 million customers and billions of users across the globe. Docus
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As Docusign's next Sr. Manager, Stock Plan Administration, you'll lead the team responsible for delivering equity compensation to our global workforce and creating a shared stake in our success. As a technical expert, you'll orchestrate highly accurate and scaled stock plan administration, finding new ways for our team to efficiently serve thousands of participants while simultaneously ensuring our stock programs adhere to global legal, tax and securities rules and regulations. As a functional leader, you'll collaborate closely with key internal stakeholders in Finance, HR and other teams to deliver seamless results for employees. As a people manager, you'll set the bar for excellence in stock plan administration, participant support, and career and professional development. As an evangelist for equity compensation, you'll design and deliver programs that build employees' foundational knowledge and enhance their understanding of equity compensation. This position is a people manager role reporting to the Sr. Director, Corporate & Securities. Responsibility - Oversee all aspects of Docusign’s global equity plans and programs across the award lifecycle, including RSUs, PSUs and ESPP - Lead and develop Docusign’s stock plan administration team and processes to deliver excellence over the long term - Build and enhance the tools, technology, integrations, automations and other processes that enable equity compensation at scale for a publicly traded company, including support for audit, IRS, SOX, SEC and other compliance requirements - Serve as Docusign’s senior equity expert, advising Legal, HR, Finance and other teams as needed - Support Docusign’s global growth, working with internal partners and external experts to deliver efficient, compliant equity compensation and employee education inside and outside the U.S. - Work with Corporate Legal, Accounting and other teams to support external disclosures, including Section 16 filings and equity information in Docusign’s 10-Q/K, proxy and other SEC reports - Ensure accurate equity systems and records, including ownership of Equity Edge platform - Meet month-, quarter- and year-end reporting and reconciliation requirements timely and accurately - Coordinate with Payroll, Tax and other teams to ensure accurate and timely tax withholding and reporting - Oversee annual reporting forms and year-end tax statements required by global tax authorities - Deliver best-in-class participant self-service and support options for employee participants in RSU, ESPP and other programs - Design, deliver and evolve employee-facing education and enablement programs, including localized options outside the U.S. - Assist in review, operation and tracking for 10b5-1 plans Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic - Bachelor's degree in Finance, Accounting or a related field - 8+ years in stock plan administration, including experience at a global public company and managing teams and projects - Experience with scaled global equity plans (RSUs and ESPP) and managing equity administration systems - Experience supporting SEC reporting, SOX, and other audit and compliance requirements in the U.S. and globally - Ability to work independently, take initiative and effectively deal with high-volume, multiple assignments, concurrent deadlines, and changing priorities - Experience with Section 16 reporting on Forms 3, 4 and 5. Preferred - A detailed and service-oriented focus with the ability to communicate effectively with all levels of employees and internal/external partners - Experience with Equity Edge Online and E*Trade - Certified Equity Professional (CEP) designation - General understanding of ASC 718 concepts, 409A rules and modification accountin Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $157,500.00 - $254,350.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $151,200.00 - $213,600.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $151,200.00 - $222,450.00 base salary Washington DC: $157,500.00 - $222,450.00 base salary Ohio: $131,900.00 - $186,275.00 base salary This role is also eligible for the following: - Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. - Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: - Paid Time Off: earned time off, as well as paid company holidays based on region - Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement - Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment - Retirement Plans: select retirement and pension programs with potential for employer contributions - Learning and Development: options for coaching, online courses and education reimbursements - Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster


