HeadSpin

• Work directly with PostgreSQL and/or SQL Server (Oracle experience also welcome) • Design, analyze, and improve database schemas used by long lived applications • Write and optimize SQL queries for performance and scalability • Understand execution plans, indexes, locking, and transactions • Investigate and solve real production performance issues • Learn how large datasets behave under load and how to make them faster • Develop backend services in Java using the Spring ecosystem • Use Hibernate / JPA with an understanding of their strengths and pitfalls • Decide when ORM is helpful and when SQL is the better tool • Work on a stable but evolving codebase where improvements are welcome • Contribute to design discussions with a strong data - centric perspective.

• Own automation coverage for our Triage and Document Center platform • Design and build test frameworks from scratch, integrate them into our Azure DevOps CI/CD pipelines • Own end-to-end automation coverage for the Triage and Document Center workflows • Evaluate and select tools and technologies to meet evolving organizational quality needs • Define quality standards, best practices, and onboarding documentation for future team members • Collaborate with development, product, and DevOps teams to ensure testability at every stage of delivery • Establish test data management strategies • Design and build custom internal tools and utilities to support and extend the automation ecosystem • Contribute to architecture-level testing strategy decisions across the broader QA organization

• Design and own the Power BI semantic layer • Build complex reports, executive dashboards, and KPI scorecards • Manage BI request intake queue and mentor analysts • Collaborate with IT for data model changes

• Design, develop, and maintain robust, scalable, and secure full-stack web applications. • Build intuitive and responsive user interfaces using JavaScript frameworks. • Develop server-side logic, APIs, and database interactions using C# and SQL. • Create, maintain, and optimize front-end components using HTML, JavaScript, jQuery, and CSS frameworks (e.g. Bootstrap). • Write scripts and integrate with back-end processes where the GUI acts as a wrapper to bash scripts. • Ensure code quality through proper testing, debugging, and adherence to coding standards. • Integrate third-party libraries, APIs, and systems into the application. • Maintain and enhance existing applications, ensuring compatibility with evolving technologies. • Monitor application performance and troubleshoot issues to ensure optimal functionality. • Collaborate with product managers, designers, and stakeholders to translate business requirements into technical specifications. • Work closely with cross-functional teams, including UI/UX designers, QA engineers, and DevOps teams.

• Execute manual testing • Create high-quality test cases (Test Plans, traceability) • Validate backend data using: SQL Server Management Studio • Validate file integrations using: Using internal tools • Capture evidence and defects: Using internal tools • Perform: Exploratory testing Feature Testing Regression Testing • Assist with UAT as needed Workflow validation across distributed systems • Validate document outputs and compliance workflows using: Azure Document Intelligence • Reproduce and validate customer issues • Coordinate with automation engineers to develop and review tests – In addition, has the desire to learn automation with AI tooling • Frontline support for hot fixes and patches • Demo new features and fixes to Compliance, Customer or Product teams.

• Create and maintain documentation, including user guides, FAQs, API documentation, SOPs, and release notes • Review and edit existing documentation to ensure accuracy, relevancy, and effectiveness • Ensure content adheres to company guidelines, including branding and style guide standards • Collaborate with SMEs to produce detailed but comprehensible technical specifications for client use as well as internal documentation • Translate complex technical concepts into easy to understand language and images • Work in cooperative cross-department communication alongside Lead Technical Writer to meet deadlines in a fast-paced environment

• Contribute to product verification and quality assurance of Cincom’s state-of-the-art Configure Price Quote (CPQ) solution. • Prepare and maintain test environments for execution of test scenarios. • Develop and execute test plans and test cases. • Identify, document, and track software defects through to resolution. • Perform regression testing to validate fixes and ensure existing functionality remains stable. • Collaborate with cross-functional teams in an agile development environment.

• Develops, maintains, and scales automated test coverage across UI, API, and integration layers. • Build and maintain automated tests using: Playwright and Selenium • Develop API and integration tests using: Postman GraphQL tools (GraphiQL) • Validate messaging workflows using: Mailosaur (MFA, OTP, notifications) • Support document validation using: Azure Document Intelligence • Use GitHub Copilot for productivity and test generation • Integrate automated tests into Azure DevOps pipelines • Maintain test data and environment configurations

• Owns the stability, accuracy, and signal quality of automated test execution by systematically analyzing, debugging, and resolving failing scripts across pipelines. • Execute and monitor pipelines in: Azure DevOps • Categorize failures: Test defect vs environment vs data vs code • Script-Level Debugging & Root Cause Analysis • Debug automation scripts written in: Playwright / Selenium • Identify root causes such as: Flaky selectors (dynamic DOM changes), Synchronization/timing issues (wait conditions), Assertion mismatches, Data dependency failures • Validate API failures using: Postman or GraphQL tools • Inspect logs and telemetry (App Insights, pipeline logs) • Track trends and provide triage reporting

• Ensure compliance with agreed SLAs, KPIs, and contractual deliverables • Monitor service performance and drive corrective actions • Prepare and present service performance reports (KPIs, SLAs, trends) • Act as technical SPOC for customers during US time zone • Support Customer Success Managers (CSMs) with operational insights • Participate in customer meetings and provide service updates • Ensure proactive and transparent communication • Monitor and follow up on incidents, service requests, and tickets • Ensure timely resolution and SLA adherence • Coordinate and escalate issues with internal teams