Call Center Representative Application Deadline: 25 March 2026 Department: Federal Services Employment Type: Full Time Location: Dallas County, TX Compensation: $16.61 / hour Description TeleSolv Consulting has immediate opportunities to work with the Federal Government as an Outreach Analyst/Call Center Rep in support of the Peace Corps. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public. This is a remote role, and all applicants must be willing/able to work various shifts between 9 am and 9 pm covering Eastern, Central, Mountain, and Pacific Time Zones in the US. Candidates will work directly with the public, handling inquiries, sharing approved information, and ensuring professional and timely responses. This person must also be able to follow the onboarding process which includes acquiring a Public Trust clearance from the government which can take 2+ months. All qualified candidates must live and work within the state of Texas from ONLY one of the locations listed: El Paso, TX * Brownsville, TX * Dallas, TX Metro Area * Del Rio, TX * Hidalgo, TX * Laredo, TX * Ft Worth, TX metro area * Corpus Christi, TX Responsibilities: - Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures. - Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies. - Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner. - Document all interactions accurately in the company's system for tracking and auditing purposes. - Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers. - Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope. - Maintain confidentiality and follow all required data protection guidelines during customer interactions. Qualifications: - Must be a U.S Citizen - High School Diploma or GED - MUST hold an active secret clearance or have held one in the past - At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment. - Strong written and verbal communication skills, with a focus on delivering clear and accurate information. - Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer. - Ability to remain calm, professional, and solution-focused during high-stress situations. - Self-discipline and time management skills, necessary for working independently in a remote setting Preferred Requirements: - Returned Peace Corps Volunteers (RPCV) are highly encouraged to apply, but this is not required. - Experience working in a virtual team or prior remote work experience is a plus. - Bilingual (English/Spanish) candidates are preferred due to the diverse customer base

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Remote Reservation Agent supports clients by assisting them with travel research, coordinating reservations, and ensuring booking details are accurate and complete. This role focuses on customer service, booking coordination, and administrative accuracy in a remote work environment. - Process and manage travel bookings for flights, accommodations, cruises, and related services - Provide clients with general destination and itinerary information - Communicate with travel suppliers to confirm reservations and details - Respond to client inquiries via email, phone, and online platforms - Maintain accurate client records and booking documentation - Follow established procedures and guidelines for bookings and communication Qualifications - Strong written and verbal communication skills - Attention to detail and organizational ability - Comfortable working independently in a remote setting - Basic computer proficiency and reliable internet access - Minimum age of 18 - Residency in the U.S., U.K., or approved regions - Previous travel experience is not required; training is provided Company Description Hope's Global Getaways Travel Agency is a professional travel services company providing trip planning and booking support for leisure travel, including cruises, resort stays, and guided vacations. We work with established travel suppliers to coordinate travel arrangements for clients.

Role Description Join Our Team! Are you fluent in Danish and looking for an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are thrilled to offer a position as a Danish Speaking Customer Representative with the fantastic benefit of paid relocation to Greece! This is your chance to live in a beautiful country while providing exceptional customer service to our dedicated clients. - Deliver outstanding customer support to Danish-speaking clients, ensuring their inquiries are handled with professionalism and care. - Communicate effectively through various channels including phone, email, and chat to assist customers. - Become skilled with our client systems to provide accurate and efficient service. - Collaborate with team members to ensure prompt resolution of customer issues. Qualifications - Fluency in Danish (both written and spoken) is essential for effective communication with clients. - Strong communication skills along with a commitment to customer satisfaction. - Willingness to learn new tools and technologies in a remote working environment. - Self-motivated, proactive, and able to thrive under pressure in a fast-paced setting. - Excited about the opportunity to relocate to Greece and embrace a new lifestyle! Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package - Fully Paid Training - 2 Extra Monthly Salaries - Health Insurance - And Much More...

Job DetailsLevel: EntryJob Location: South Richland HQ - Richland, WA 99352Position Type: Part Time- HourlyEducation Level: High SchoolSalary Range: $17.13 - $29.53 HourlyTake a leap and join our team! We are in search of Member Contact Center Representatives to join our Credit Union, after 90+ days this position is eligible to work from home remotely. Candidates must reside in Washington to be eligible for remote work. Gesa also offers call center representatives competitive pay and monthly incentives. Training for this position is typically 6 weeks long and requires full-time hours during that period. At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. Get to know us: About - Gesa Credit Union Role Summary: The Member Contact Center Representative serves the membership through effective communications, troubleshooting, proactive learning and deepening member relationship and adhering to established policies and/or procedures while providing exceptional service to members via the phone. This position requires high service standards by meeting/exceeding established performance metrics, quality scores, adherence to schedule and Member Satisfaction scores while demonstrating empathy, curiosity and expertise in all product and services to determine member needs. What You Will Be Doing: 1. Provides exceptional service to promote deep and lasting member relationships. 2. Answers general inquiries and performs account maintenance via phone or email channels. 3. Meets/exceeds key performance indicators (KPIs) expectations. 4. Researches and resolves problems under the guidance of the MCC Leadership or MCCR Lead with a sense of urgency. 5. Takes ownership of member concerns, sets the expectations, and provides prompt follow-up/resolution. 6. Identify opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships. 7. Maintains knowledge of credit union policies, procedures, and regulations. 8. Communicate effectively with members/ team members through various channels. About You: 1. Ability to organize and prioritize multiple tasks. 2. Resolves requests with a sense of urgency and escalates timely. 3. Promotes and participates in a cohesive team environment. 4. Effectively communicates ideas and information, both verbally and in writing. 5. Takes ownership and acts proactively to solve member concerns. 6. Utilizes tools and resources to solve complex inquiries. 7. Creatively thinks outside the box to resolve member concerns while adhering to policies and regulations. 8. Analyzes information and recommends achievable process improvements. 9. Excellent customer service and interpersonal skills. 10. Member-centric with a friendly, professional demeanor. QualificationsWhat You Will Need: 1. Minimum of a high school diploma; some college course work preferred; degree highly desirable. 2. 1+ year experience in a contact center environment. 3. 1+ years in a credit union or financial institution. 4. Some travel may be required to complete training or fulfill duties. 5. Courtesy, tact, and diplomacy with current and potential members, peers, and staff. 6. Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired. 7. Familiarity and comfort with online systems and other technology. Our Team Member Value Proposition: In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer: Competitive Pay Dental and Vision Insurance 8 days/year accrual of Paid Time Off – Plus 10 Paid Holidays! 401(k) Match Incentive Program Tuition Assistance and Student Loan Repayment Commuter Benefits Paid Time Off to Volunteer in the Community Product discounts Engaging Work Environment Rewards and Recognition Programs Salary Range: Richland, WA: $17.13-$25.99 Spokane, WA: $17.13-$25.99 Lynnwood, WA: $17.13-$29.53 *While the full earning scale is listed above, Gesa starts our team members at $19.50/hour for this position. Get wise to what’s possible with a career at Gesa. Join us! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation. Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment. Selected candidate(s) must be able to pass a pre-employment credit/background check. Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran. Equal Employment Opportunity (gesa.com)