Job Closed
This listing is no longer active.
Automatic, AI-generated interview notes.
Technical Support Engineer
Location
California
Posted
130 days ago
Salary
0
Seniority
Senior
Job Description
Technical Support Engineer
Metaview
• Take end-to-end ownership of escalated technical issues, ensuring they’re investigated and resolved quickly. • Use internal logs and tooling to diagnose issues, identify root causes, and clearly distinguish between configuration, customer-environment, and product problems. • Design and maintain lightweight internal tools and workflows that make recurring investigations faster and more self-service for the CS team. • Create and continuously improve internal documentation so that both humans and AI-powered tools can reliably surface the right answers. • Partner with Account Managers on key enterprise accounts, joining calls when needed to guide customers through technical troubleshooting. • Collaborate with Engineering to provide clear, well-scoped, and context-rich bug reports that accelerate prioritisation and fixes.
Job Requirements
- 1–3 years in a customer-facing technical support, solutions, or similar role at a B2B software company.
- Comfort digging into logs, systems, and documentation to get to root causes,
- Experience translating ambiguous customer issues into clear, structured problem statements and next steps.
- Demonstrated ability to collaborate closely with Customer Success, Sales and Engineering, providing crisp, context-rich escalations.
- SQL experience and basic coding proficiency; familiarity with low-code / internal tooling or a strong interest in building simple tools and automations to reduce manual work.
- Clear, concise written and verbal communication, especially when explaining complex issues to non-technical stakeholders.
- High ownership mindset: you’re hands-on, proactive, and motivated by improving the underlying system—not just closing tickets.
- Ability to work to PST hours. It's important you're available for our US customers but we don't require you to be based in our SF office.
Benefits
- The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance.
- Supreme rate-of-learning as we re-orient how the world works with AI.
- High compensation, through cash and equity.
- All the benefits you’d expect and more.
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
• Support Azure-hosted environments. You will provide tier 1 and 2 support across Azure Virtual Desktop (AVD), SQL databases, MSIX app streaming, and related Microsoft services. You will support cloud migrations and environment upgrades by performing environment testing, documentation, and troubleshooting. • Resolve technical issues. You will respond to a range of tickets, including password resets, printing issues, environment access, SQL errors, and plug-in failures. You will troubleshoot, resolve, and communicate problems based on priority, escalating when necessary. • Manage and optimize deployments. You will assist with managing CI/CD pipelines, primarily using Octopus Deploy, and help automate processes for application updates and patches. • Work across server technologies. You will interact with IIS, Active Directory, File Servers, Domain Controllers, and API Servers to support performance, access, and integrations. You will assist with database backups, restores, and disaster recovery to ensure continuity and performance. • Document, track, and improve. You will log incident reports, resolution steps, and system notes in the internal ticketing system. You will identify opportunities to improve documentation, streamline support tasks, and share knowledge with peers.
• Serve as the technical anchor for our largest customers • Own technical resolution for inbound enterprise inquiries and incidents • Analyze logs and API usage patterns to identify errors • Create minimal reproduction scripts to confirm defects • Assess incoming requests by business impact • Provide technical data for Quarterly Business Reviews • Update stakeholders during service disruptions • Convert investigations into documentation and troubleshooting tools • Act as the voice of the enterprise customer for feedback
Technical Support Specialist – Evening
RelativityOur mission is to help people organize data, discover the truth, and act on it.
• Provide technical support to customers • Diagnose and troubleshoot software and network issues • Maintain accurate records in Salesforce • Collaborate with management and colleagues to ensure quality service • Obtain Public Trust clearance within the defined timeline
Technical Support Specialist – Evening, Sunday-Thursday
RelativityOur mission is to help people organize data, discover the truth, and act on it.
• Provide technical support aligned with specific product vertical • Diagnose, troubleshoot, repair and debug complex software and/or networked systems • Create, resolve, and maintain tickets
