OpenRouter

• Own the scaled success motion for OpenRouter’s startup and scaled customer portfolio. • Partner cross-functionally to iterate and refine the operating system for startup activation, retention, growth, and Enterprise conversion. • Create and refine the workflows, dashboards, alerts, and playbooks that help the team understand which startups need attention, why they need it, and what action should happen next. • Turn manual customer success and program operations work into repeatable systems. • Own the start-up inbox, day-to-day program communications, and portfolio health across the startup segment. • Build scaled intervention workflows for customers showing risk signals. • Create activation paths that help startups reach first value quickly and understand how to use OpenRouter effectively. • Partner with Sales to surface startups ready for Enterprise conversion, higher usage commitments, premium support, compliance, observability, throughput, or strategic partnership. • Work across GTM to expand distribution, improve onboarding and activation, and connect the startup program to broader growth initiatives. • Use AI-native tools and automation to reduce manual work across onboarding, follow-up, risk detection, expansion identification, reporting, and feedback capture. • Define what “healthy” looks like for startup customers. • Segment the portfolio into cohorts. • Create the operating cadence for reviewing startup portfolio health. • Help evolve OpenRouter’s startup program into a scalable growth engine. • Improve the application, approval, onboarding, activation, communication, and follow-up experience. • Build rubrics and workflows that identify high-potential AI-native startups and route them into the right journey. • Ensure approved startups get value quickly and have clear paths to scale. • Continuously improve how the program runs by streamlining processes and creating better experiences for founders, partners, and internal teams alike. • Turn startup customer, founder, and partner interactions into structured product signal. • Capture and synthesize feedback across onboarding friction, model availability, routing behavior, latency, reliability, pricing, documentation gaps, integration blockers, and developer experience. • Surface patterns to Product and Engineering based on frequency, customer severity, growth potential, and revenue impact.

• Lead technical onboarding for new customers after contract close, helping them move from kickoff to production usage. • Partner with Customer Success Managers and Account Executives to define success plans, implementation milestones, and technical adoption goals. • Help customers integrate OpenRouter into their applications, workflows, infrastructure, and developer environments. • Troubleshoot API, SDK, model selection, routing, latency, reliability, and deployment issues. • Create implementation guides, reference architectures, code examples, and reusable playbooks for common customer patterns. • Work with customers to understand their AI use cases, application architecture, traffic patterns, and inference goals. • Recommend model, provider, routing, fallback, caching, and cost-optimization strategies based on customer needs. • Analyze usage patterns to identify opportunities to increase adoption, improve reliability, reduce cost, or expand into new workloads. • Help customers evaluate models and providers across quality, latency, cost, reliability, privacy, and scale requirements. • Drive customers from initial API usage to broader production deployment across teams and applications. • Build strong technical relationships with customer developers, engineering leaders, AI teams, and platform teams. • Run technical working sessions, integration reviews, architecture discussions, and developer enablement sessions. • Act as a trusted technical advisor for customers building AI-native products, agents, internal tools, and production LLM workflows. • Translate complex technical concepts into practical guidance for developers and business stakeholders. • Advocate for developer needs internally and help improve the customer implementation experience. • Partner closely with Customer Success to improve retention, adoption, customer health, and expansion. • Collaborate with Sales on technical expansion opportunities and strategic account growth. • Work with Product and Engineering to surface customer feedback, feature requests, integration blockers, and product gaps. • Contribute to internal knowledge bases, customer playbooks, onboarding materials, and best practices. • Help define what excellent post-sales technical engagement looks like at OpenRouter.

Role Description We are hiring a Trust & Safety Lead to build and own OpenRouter’s Trust, Safety, and Compliance function. This is a 0 → 1 role. You will define policy, build systems, and handle operations, then scale the function over time. Core Challenges - Enforcing different model provider policies through a unified API - Preventing users from routing around restrictions - Designing sanctions and export controls with imperfect signals - Balancing developer experience with enterprise controls - Detecting coordinated abuse across accounts, usage, and payments Responsibilities - Policy & Enforcement - Define policies across accounts, payments, and API usage - Ensure compliance with sanctions and regulatory requirements - Translate provider policies into platform-level enforcement - Design enforcement actions and appeals - Systems & Risk - Build a risk-based system driven by aggregated signals - Develop unified risk scoring and tiered enforcement - Partner with engineering on sanctions controls, identity validation, and enforcement systems - Introduce ML-assisted detection for fraud and abuse - Operations (0 → 1) - Handle investigations, enforcement decisions, and appeals - Build workflows while operating them - Use AI for triage and decision support - Turn operational learnings into scalable systems - Provider & Enterprise - Partner with model providers on policy alignment and escalations - Define enterprise controls (allowlists, policies, auditability) - Coordinate across engineering, legal, and go-to-market - Scale - Build and scale the function across policy, systems, and operations - Establish monitoring, escalation frameworks, and KPIs Qualifications - Experience building or scaling trust & safety, risk, or compliance systems - Strong understanding of sanctions, fraud, and enforcement systems - Experience working cross-functionally with engineering, legal, and operations - Ability to design and operate data-driven systems - Builder mindset with comfort in 0 → 1 and ambiguous environments Benefits - Work at the center of the AI infrastructure stack as enterprises define how they adopt LLMs. - High ownership and visibility with direct impact on how OpenRouter is perceived in the market. - Competitive compensation, including base salary and equity. - Fully remote team with a strong culture of autonomy and trust.

• Build and lead the platform team - hire engineers, set the pace, and create an environment where strong ICs want to stay and grow. • Stay hands-on. You're coding, reviewing architecture decisions, and in the weeds on the systems your team owns. • Own technical direction for the platform - understand the trade-offs across our edge, cloud, and data infrastructure and make the calls that keep things moving. • Steer projects through ambiguity. When something stalls or breaks, you debug the situation. • Partner with engineering leadership on capacity, reliability, and cost across the routing layer. • Represent the platform team's needs and priorities to the broader organization.

• Run events end-to-end • Execute across formats: - Conference activations and industry events - Curated dinners and small, high-signal gatherings - Partner and third-party community events • Own logistics, vendors, budgets, timelines, and on-site execution • Turn ideas into something repeatable • Take rough concepts and make them real • Build lightweight playbooks and templates as patterns emerge • Help us go from one-off events to a program that scales • Work across teams and audiences • Collaborate with Marketing, Sales, and EPD to support key initiatives • Help us show up effectively across: - Developers - Startups - AI-native teams - VP and C-level leaders • Adjust formats and execution based on who’s in the room • Coordinate partners and vendors • Work with venues, agencies, and ecosystem partners • Support co-hosted events with VCs and communities • Keep things tight and improving • Track what we’re doing and what’s working • Help bring structure as we increase volume

• Own and evolve our edge and cloud infrastructure across Cloudflare, Google Cloud, and Vercel. • Scale and operate our data layer including Spanner, ClickHouse, and Postgres. • Ensure we are optimizing for performance when serving LLM inference as traffic rapidly grows. • Partner with engineering leadership on capacity, reliability, and cost across the routing layer, with ownership of the systems carrying production traffic. • Set the bar and playbook for how we run infrastructure and operations as the team grows — tooling, observability, on-call, and the patterns other engineers build against.

• Own and evolve our public REST API and the developer experience around it — from API design and ergonomics to versioning, errors, and rate-limiting behavior. • Build and maintain our client SDKs across TypeScript and Python, and lead the launches of our upcoming SDKs. • Ship our Agent SDK, expanding it into a surface for multi-step, agentic workloads built on OpenRouter. • Treat documentation, examples, and starter repos as products — instrument what developers and AI coding agents land on first, and make sure those are strong entry points to OpenRouter. • Make every developer-facing surface agent-friendly, given that AI coding agents are users of our APIs and SDKs. • Collaborate with our DevRel, Product, and Platform teams to identify gaps in the developer ecosystem and run with them end to end.

• Build and ship high quality customer-facing products and features. • Own products from concept to production, ensuring they are performant, reliable, and delightful for users. Make good product and design decisions, and be open to feedback and collaborative creation. • Bring a strong product instinct — push back when something doesn't make sense, and propose your own ideas to help make our product even better. • Partner with product and design teams to shape what we build, not just how we build it. • Identify bottlenecks, build great monitoring, propose solutions, and optimize performance across both frontend and backend systems. • Help raise the bar for product quality, design polish, and craft as the team grows.

• This is not a traditional HR role. It is a builder-operator role focused on talent, systems, and scaling • Build and own the recruiting engine as Head of Recruiting • Hire and manage a team of IC recruiters • Hire from ~50 → 200+ employees without lowering the talent bar • Own core people operations: Onboarding and Offboarding, Benefits, Payroll • Design and implement compensation, leveling, and career ladder frameworks • Establish lightweight, high-signal performance management systems • Build talent development systems including career paths, leveling, and internal mobility • Define and reinforce company values through hiring and performance decisions • Partner with founders and leadership on org design and hiring strategy

• Provide high-level administrative support to GTM arm of our business • Manage complex calendars, scheduling, and prioritization across time zones • Coordinate meetings, agendas, and ensure timely execution of action items • Arrange travel, logistics, and internal/external events as needed • Partner with People & Operations Lead on internal processes and company initiatives • Maintain and improve internal documentation (Notion, workflows, resources) • Support cross-functional projects and help ensure follow-through • Act as a central point of coordination across teams