• Beratung und Entwicklung von maßgeschneiderten Citrix-Lösungen für Kunden zur Optimierung ihrer IT-Infrastruktur • Führung und Unterstützung von Projektteams bei der Implementierung und Wartung von Citrix-Systemen • Durchführung von Workshops und Schulungen für Kunden zur Förderung des Verständnisses und der effektiven Nutzung von Citrix-Technologien • Analyse und Bewertung bestehender Kundenumgebungen zur Identifizierung von Verbesserungsmöglichkeiten und zur Empfehlung von Best Practices • Unterstützung des Vertriebs durch technische Expertise und Bereitstellung von Lösungsvorschlägen für potenzielle Kunden

• Provides product application support to clients via the telephone and/or Internet (e.g., instant message, email) • Complete problem analysis, documentation of issues, and escalation of customer issues to Sr Analysts, Development, and/or Management as appropriate • Assist Development with the testing of new releases and patches • Assist the Services organization by providing new implementation/upgrade assistance as needed • Work with the Support team to assist with covering incoming phone calls, logging and assigning cases, and monitoring the ERP Support chat line • Update and create Knowledge articles in Salesforce

• Design and implement secure and scalable Exchange hybrid environments • Lead Microsoft 365 migrations, with heavy emphasis on Email and tenant-to-tenant migrations • Execute third-party Email migrations from platforms like Google Workspace, Zimbra, and other IMAP platforms • Advise clients on identity architecture, including Entra ID, hybrid identity, and conditional access • Develop and execute PowerShell scripts and Microsoft Graph API calls for automation and reporting • Troubleshoot complex mail flow, hybrid configuration, and authentication issues • Collaborate with internal and client teams on architecture, documentation, and execution • Stay current on the Microsoft 365 roadmap and evolving best practices • Identify, scope, and refer opportunities for additional sales for Planet provided services and offerings

• Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email. • Maintain extensive supplier, destination and system knowledge. • Make quick and accurate analyses of customer needs, persona and level of urgency. • Provide accurate information for hotel, flight, car and rail bookings, as required • Support users with self-service of the Navan platform and app where possible. • Respond to customers within SLA expectations and requirements. • Follow company and customer travel and expense procedures and policies in addition to global compliance procedures. • Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes. • Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes. • Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. • Adhere to attendance policy and complete all assigned training. • Meet individual performance metrics in support of the organization and company business objectives.