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Senior Manager, Professional Services
Location
Texas
Posted
144 days ago
Salary
0
Seniority
Senior
Job Description
Senior Manager, Professional Services
Global Payments Inc.
• Ensures team adherence of all onboarding processes, policies and procedures • Identifies opportunities for coaching and/or process improvements • Champions change and follows through • Uplevels team member skills and capabilities through the execution of Professional Growth and Career Path Plans • Manages team capacity and resource assignments for projects based on requirements, timelines, and team member experience • Conducts regular status meetings with team and utilizes reporting throughout the onboarding lifecycle to ensure projects are completed on time and accurate • Set priorities for team and collaborates with cross-functional department leaders ensuring alignment and communicating out expectations • Determines needed product enhancements to advance the company’s business objectives or specific client needs • Consults on regulatory and compliance concerns and provides recommendations for company best practices • Executes mitigation plans for any negative customer experience and/or financial impact through root cause analysis and issue tracking • Assists with strategic goal planning and monthly KPI targets
Job Requirements
- Relevant experience or accredited degree in related field of study or relevant experience
- Minimum 8 years’ experience leading client-facing teams in PropTech and/or Utility Management with at least 3 years in a leadership position
- Other relevant experience with consulting, project management, and/or account management
Benefits
- Global payment solutions
- Best-in-class payment technology
- Equal employment opportunities
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