Remote Work from Home! Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation. Purpose The Operations Specialist II intake position will be responsible for processing, setting up, ordering title, and sending FDCPA letters on foreclosure, eviction, national foreclosure, and other default related referrals. These tasks must be performed with extremely high accuracy and within the client specified SLAs. Specific Duties, Activities and Responsibilities - On-board client referrals - Prepare all foreclosure FDCPA Letters - Data entry and data interpretation - Retrieve, upload, and review mortgage documents - Understanding judicial and non-judicial foreclosure setup requirements - Review payment history of loan from servicer - Order Title Searches and monitor for receipt - Review and prepare Demand/Breach letters - Communicate with clients via email and clients systems - Assist with other duties and special projects as needed. Job Requirements - Bachelor’s Degree Required – any field - Default/Foreclosure/Title knowledge preferred - BKFS, Tempo and, Equator experience highly preferred - Proficiency with Excel and other Microsoft Office products - Ability to manage and prioritize large caseload - Ability to type at least 60 WPM - Hours are from 8:30-5:30 PM EST General Competency Factors - Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet. - Must possess strong written and verbal communications skills. - Must provide excellent customer service to internal and external customers - Identifies and solves issues in a timely manner. - Must be a team player and willing to help others in their department whenever necessary. - Must be extremely organized and be able to multi-task. - Conscientious with respect to work completion, deadlines, time management and attendance. - Takes initiative in face of obstacles and identifies what needs to be done and takes action. - Demonstrates commitment to Firm’s vision, mission, and core values. - Analytical and detail oriented, while working at a fast pace and capable of multi-tasking. - Develops professional relationships and builds rapport with others. - Overall good work ethic and willingness to adapt to change. In addition to remote work for most positions, we offer a comprehensive benefit program including: - Company Paid Life and Disability Insurance plans - Medical, Dental and Vision Plans with Prescription coverage - 401K Retirement Savings Plan - Flexible scheduling (within reason, depending on position) - Generous PTO plan for all full-time employees - Full equipment station at no cost for remote employees, including dual monitors - Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing - Wellness programs and employee discounts - Learning and development training opportunities for both personal and professional growth - And so much more! Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

• Lead and evolve operational workflows for Marketing Operations and Creative teams • Design resource models integrating intake process and budget tracking • Build centralized dashboards for real-time visibility on creative capacity • Implement systems for high-impact prioritization of staffing needs • Establish sustainable budget review cycles with Finance

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Operations Manager is responsible for maintaining and improving the systems, workflows, and data that support our SaaS platform. This role focuses on technical operations, workflow creation, data integrity, integration management, and cross-departmental efficiency. - Manage day-to-day operations of HubSpot, Stripe, 90.io, and internal tools - Oversee integrations and ensure accurate data flow across systems - Troubleshoot system issues and collaborate with Dev on technical updates - Test product releases and validate workflow or data impacts - Onboard the newest team members into platforms and provide them with relevant access and training on how to manage the software - Perform regular audits of CRM (Hubspot) - Maintain clean and accurate data within HubSpot - Resolve discrepancies through structured investigation and documentation - Build internal workflows, SOPs, automation rules, and checklists - Identify inefficiencies and create improvements to reduce manual work - Document updated processes and operational guides - Improve workflows and data accuracy - Provide technical assistance to team members - Configure system settings, workflows, or fields when needed - Assist teams with operational questions related to data or processes - Track recurring issues and identify operational solutions - Create templates, dashboards, and tools for team efficiency - Build long-term systems that reduce friction and improve accuracy Qualifications - 3+ years of experience in operations, systems management, or SaaS administration - Strong technical aptitude - 2 years of experience with HubSpot CRM required, HubSpot Certification strongly preferred - Excellent organizational and problem-solving skills - Strong communication and documentation abilities - Comfortable working cross-functionally in a remote environment - Bonus Qualifications: Experience with the Entrepreneurial Operating System (EOS) and/or Stripe Certification is a plus Benefits - 401(k) - Dental insurance - Vision insurance - Health Insurance available after 30 days - Remote, work from home

Mission at Rwazi Rwazi’s data engine operates across Retail Mapping (RM) and Consumer Insights (CI) deployments spanning dozens of countries and thousands of contributors. The Director of Operations owns the global execution system that ensures data capture fulfills predictably, economically, and at decision-grade quality. This role is responsible not only for delivery, but for architecting the operational machine itself — activation logic, deployment economics, QA governance, contingency infrastructure, and cross-functional alignment. The Director of Operations defines how Rwazi executes at scale. You Will Be In Charge Of - Ensuring every client log fulfills on time and at required quality thresholds - Designing scalable activation and contributor supply systems across regions - Governing QA standards to protect client-grade data integrity - Controlling cost structures and payout economics - Building multi-path contingency frameworks to eliminate delivery risk - Scaling a high-performance global operations team This is a system-ownership role with direct impact on revenue reliability and client trust. Key Responsibilities Global Delivery System Ownership - Own end-to-end execution across RM and CI deployments - Maintain operational predictability across geographies, time zones, and product types - Establish clear escalation pathways and risk thresholds Contributor Supply & Activation Infrastructure - Design global contributor acquisition and reactivation systems - Optimize throughput per city and per log - Align incentives with delivery velocity and QA quality QA Governance & Data Integrity - Lead the QA function as a control system, not just a review layer - Define pass-rate thresholds, rejection logic, and retraining loops - Ensure data meets client-facing standards without threshold dilution Economic Control & Forecasting - Track and optimize cost-per-approved submission - Forecast fulfillment timelines based on early signal velocity - Prevent margin leakage through structural discipline Contingency & Risk Infrastructure - Build Plan A/B/C routing for all major deployments - Mitigate risks related to geography gaps, contributor churn, or platform failures - Reduce late-stage surprises through early signal detection Cross-Functional Alignment - Align Operations with Sales timelines and client SLAs - Collaborate with Engineering to strengthen execution tooling - Partner with Community to sustain contributor engagement Team Leadership & Scaling - Hire, train, and manage regional operations leads - Define performance standards and accountability structures - Build a culture of execution discipline and ownership Role Impact Strong performance in this role results in: - Predictable log fulfillment across markets - Reduced redeployment rates - Higher QA first-pass approval rates - Lower cost volatility - Fewer escalations and reactive firefighting - Increased client trust and contract expansion This role directly determines whether Rwazi scales cleanly or collapses under operational complexity. What This Role Is Not - This is not a coordination-only role - This is not a task-tracking role - This is not a support or ticket-based function - This is not purely strategic — execution accountability is required This role requires structural thinking and hands-on operational command. Qualifications and Profile We are looking for individuals who demonstrate: - 8–12+ years operating complex, multi-region execution systems - Proven experience managing gig or distributed contributor networks - Strong quantitative reasoning (rates, throughput, forecasting, cost modeling) - Comfort operating in high-friction, rapidly changing environments - Builder mentality — able to create scalable systems from ambiguity - Experience leading cross-functional delivery organizations Candidates may come from high-scale marketplaces, field operations platforms, logistics, gig networks, or complex B2B SaaS delivery environments. Cultural Fit We value leaders who: - Take full ownership of outcomes - Operate calmly under pressure - Move quickly without sacrificing structural rigor - Build systems that outlast individuals - Prefer accountability over comfort This role is suited for operators who enjoy designing execution engines at scale. How Candidates Are Evaluated Candidates are evaluated based on: - Their ability to structure complex operational systems - Their quantitative fluency and forecasting logic - Their contingency design thinking - Their leadership under real-world delivery constraints - Their ability to eliminate chaos through structural clarity We prioritize demonstrated operational control and system-building capability over resumes alone. Summary The Director of Operations owns the reliability, economics, and quality of Rwazi’s global data capture engine. This role defines how Rwazi executes as it scales — ensuring that delivery remains predictable, defensible, and system-driven across every geography and product line.