This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Operations Manager is responsible for maintaining and improving the systems, workflows, and data that support our SaaS platform. This role focuses on technical operations, workflow creation, data integrity, integration management, and cross-departmental efficiency. - Manage day-to-day operations of HubSpot, Stripe, 90.io, and internal tools - Oversee integrations and ensure accurate data flow across systems - Troubleshoot system issues and collaborate with Dev on technical updates - Test product releases and validate workflow or data impacts - Onboard the newest team members into platforms and provide them with relevant access and training on how to manage the software - Perform regular audits of CRM (Hubspot) - Maintain clean and accurate data within HubSpot - Resolve discrepancies through structured investigation and documentation - Build internal workflows, SOPs, automation rules, and checklists - Identify inefficiencies and create improvements to reduce manual work - Document updated processes and operational guides - Improve workflows and data accuracy - Provide technical assistance to team members - Configure system settings, workflows, or fields when needed - Assist teams with operational questions related to data or processes - Track recurring issues and identify operational solutions - Create templates, dashboards, and tools for team efficiency - Build long-term systems that reduce friction and improve accuracy Qualifications - 3+ years of experience in operations, systems management, or SaaS administration - Strong technical aptitude - 2 years of experience with HubSpot CRM required, HubSpot Certification strongly preferred - Excellent organizational and problem-solving skills - Strong communication and documentation abilities - Comfortable working cross-functionally in a remote environment - Bonus Qualifications: Experience with the Entrepreneurial Operating System (EOS) and/or Stripe Certification is a plus Benefits - 401(k) - Dental insurance - Vision insurance - Health Insurance available after 30 days - Remote, work from home

Mission at Rwazi Rwazi’s data engine operates across Retail Mapping (RM) and Consumer Insights (CI) deployments spanning dozens of countries and thousands of contributors. The Director of Operations owns the global execution system that ensures data capture fulfills predictably, economically, and at decision-grade quality. This role is responsible not only for delivery, but for architecting the operational machine itself — activation logic, deployment economics, QA governance, contingency infrastructure, and cross-functional alignment. The Director of Operations defines how Rwazi executes at scale. You Will Be In Charge Of - Ensuring every client log fulfills on time and at required quality thresholds - Designing scalable activation and contributor supply systems across regions - Governing QA standards to protect client-grade data integrity - Controlling cost structures and payout economics - Building multi-path contingency frameworks to eliminate delivery risk - Scaling a high-performance global operations team This is a system-ownership role with direct impact on revenue reliability and client trust. Key Responsibilities Global Delivery System Ownership - Own end-to-end execution across RM and CI deployments - Maintain operational predictability across geographies, time zones, and product types - Establish clear escalation pathways and risk thresholds Contributor Supply & Activation Infrastructure - Design global contributor acquisition and reactivation systems - Optimize throughput per city and per log - Align incentives with delivery velocity and QA quality QA Governance & Data Integrity - Lead the QA function as a control system, not just a review layer - Define pass-rate thresholds, rejection logic, and retraining loops - Ensure data meets client-facing standards without threshold dilution Economic Control & Forecasting - Track and optimize cost-per-approved submission - Forecast fulfillment timelines based on early signal velocity - Prevent margin leakage through structural discipline Contingency & Risk Infrastructure - Build Plan A/B/C routing for all major deployments - Mitigate risks related to geography gaps, contributor churn, or platform failures - Reduce late-stage surprises through early signal detection Cross-Functional Alignment - Align Operations with Sales timelines and client SLAs - Collaborate with Engineering to strengthen execution tooling - Partner with Community to sustain contributor engagement Team Leadership & Scaling - Hire, train, and manage regional operations leads - Define performance standards and accountability structures - Build a culture of execution discipline and ownership Role Impact Strong performance in this role results in: - Predictable log fulfillment across markets - Reduced redeployment rates - Higher QA first-pass approval rates - Lower cost volatility - Fewer escalations and reactive firefighting - Increased client trust and contract expansion This role directly determines whether Rwazi scales cleanly or collapses under operational complexity. What This Role Is Not - This is not a coordination-only role - This is not a task-tracking role - This is not a support or ticket-based function - This is not purely strategic — execution accountability is required This role requires structural thinking and hands-on operational command. Qualifications and Profile We are looking for individuals who demonstrate: - 8–12+ years operating complex, multi-region execution systems - Proven experience managing gig or distributed contributor networks - Strong quantitative reasoning (rates, throughput, forecasting, cost modeling) - Comfort operating in high-friction, rapidly changing environments - Builder mentality — able to create scalable systems from ambiguity - Experience leading cross-functional delivery organizations Candidates may come from high-scale marketplaces, field operations platforms, logistics, gig networks, or complex B2B SaaS delivery environments. Cultural Fit We value leaders who: - Take full ownership of outcomes - Operate calmly under pressure - Move quickly without sacrificing structural rigor - Build systems that outlast individuals - Prefer accountability over comfort This role is suited for operators who enjoy designing execution engines at scale. How Candidates Are Evaluated Candidates are evaluated based on: - Their ability to structure complex operational systems - Their quantitative fluency and forecasting logic - Their contingency design thinking - Their leadership under real-world delivery constraints - Their ability to eliminate chaos through structural clarity We prioritize demonstrated operational control and system-building capability over resumes alone. Summary The Director of Operations owns the reliability, economics, and quality of Rwazi’s global data capture engine. This role defines how Rwazi executes as it scales — ensuring that delivery remains predictable, defensible, and system-driven across every geography and product line.

About SonderMind At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. Additionally, we expect all team members to effectively leverage modern AI technologies as part of their everyday workflow, and to continuously adapt as new tools emerge. Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools is expected and considered essential for success at this company. About the Role SonderMind is seeking a Partner Growth Associate to help unlock our next phase of growth by accelerating new client acquisition across our strategic partnerships. This highly cross-functional role will work across SonderMind’s Growth, Analytics, Product, Care Coordination, Customer Success, Billing, Provider, and external partner teams to drive scalable, data-informed growth within our newest, highest growth partnerships. As the Partner Growth Associate, you’ll blend operational hustle, relationship building, analytical rigor, and rapid experimenation to identify growth opportunities and bottlenecks, design and test pilots, and develop and optimize workflows that drive growth and an improved experience for our partners and clients. You’ll be responsible for making sense of performance trends, translating complex data signals into actionable strategies that grow our most important partnerships while continually improving the customer journey. In many cases, you’ll be driving the testing and iteration yourself, spinning up and managing scrappy tests to inform deeper investments. This is a unique opportunity for someone who is an operator at heart, energized by forging connections, thrives in ambiguity, and takes pride in hitting ambitious targets that propel a business forward. What you’ll do - Obsessively improve the partner experience: Identify and erase friction points across the client journey for our strategic partners. You’ll be an expert in the client experience across our strategic partnerships and teams will turn to you as an expert for ways we can continually move toward an improved care journey. - Execute on targets through driving conversion, client growth, and revenue across strategic partners: Serve as a cheerleader and owner of partner growth, hitting topline growth and conversion targets through being a “doer” yourself while also collaborating with other stakeholders. Uncover and drive high-impact, data-driven growth opportunities by blending performance and funnel metrics, partner feedback, and sound judgment. - Operationalize our partnerships so they’re ready to scale: Enable internal leadership & external partners to understand partnership health and measure success at a glance through developing dashboards and repeatable reporting processes. Institutionalize nascent processes to build a scalable foundation for rapid partner growth. - Be a connector: Build and nurture relationships across partners to uncover new conversion and growth opportunities. Use strong interpersonal instincts to develop trust quickly both internally and with external partners, open doors, and surface insights that drive smarter, faster execution. - Increase velocity of data-driven tests: Blend strategy and execution with analytical and technical rigor to lead early-stage design, testing, and implementation of pilots and workflows that improve the client experience for our partners. - Unlock new partner levers: Identify new partner growth opportunities through leveraging skills such as market sizing, light financial modeling, and data analysis. What does success look like? - By month 1: You’re actively monitoring core performance indicators across key partners - including client acquisition, revenue trends, and conversion performance - to build a baseline understanding of what’s working and what’s not. - By month 2: You’re partnering cross-functionally across SonderMind’s internal teams and our partners to surface account-level insights and form a real-time perspective of each partnership’s unique dynamics. You are iterating on early initiatives designed to improve the partner care journey. - By month 3: Your early initiatives are showing measurable impact, and you’re scaling those interventions or onto the next ideas. - By month 6: You are the go-to person for your specific accounts, and you’ve designed and operationalized processes that are leveling up our partner growth playbook, enabling repeatable, scalable success - and contributing to hockey stick growth for our strategic partners. Who You Are - 3 - 5 years of experience at a high-growth startup (ideally business operations, growth, or partnerships role) or management consulting - Biased toward action, with a passion for blending strategy and execution - Track record of achieving targets and improving operational workflows - Proven ability to translate insights into business action - Proven ability to nurture client and/or partner-facing relationships - Able to push initiatives forward while thriving in ambiguous, ever-evolving work environments - Strong analytical skills with deep experience in some combination of Excel / Gsheet modeling and data analysis, business analytics tools (e.g., Looker), and / or SQL - Experience at a high growth health tech startup is preferred - Experience working with data / analytics engineering & product teams is a plus - Seattle or Denver is a plus Our Benefits The anticipated salary range for this role is $85,000 - $100,000. Final compensation will be determined based on a variety of factors, including relevant experience, skills, education, and past performance. In addition to base salary, this position is eligible for equity. As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work. Our benefits include: - A generous PTO policy, with a minimum of three weeks off per year - A holiday schedule that follows standard U.S. holidays - Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate) - Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options - Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period) - Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave - 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested - Join teammates from across the country at our annual company gathering - Company shutdown between Christmas and New Year’s - Supplemental life insurance, pet insurance, commuter benefits, and more Application Deadline This position will be an ongoing recruitment process and will be open until filled. Equal Opportunity SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

Operations Lead Location: Global (Remote) Reports to: Head of Operations Employment Type: Full-time Mission at Rwazi Rwazi’s data engine operates across Retail Mapping (RM) and Consumer Insights (CI) deployments spanning multiple countries, time zones, and contributor networks. The Operations Lead owns day-to-day execution reliability across active logs. This role ensures deployments move predictably from launch to fulfillment — controlling activation velocity, QA throughput, escalation logic, and contingency routing. The Operations Lead does not merely coordinate tasks. They command execution under live conditions. You Will Be In Charge Of - Hitting log fulfillment targets on time - Maintaining quality thresholds without dilution - Managing contributor throughput across cities - Detecting early execution risk signals - Escalating structural issues before they compound This is an outcome-accountable execution role. Key Responsibilities Live Log Command - Oversee active RM and CI deployments across regions - Ensure daily progress aligns with forecasted completion timelines - Intervene immediately when velocity drops below acceptable thresholds Contributor Throughput & Activation - Monitor activation rates per city and log - Coordinate reactivation and surge capacity where needed - Optimize payout structures within defined economic guardrails QA & Data Integrity Alignment - Monitor first-pass approval rates - Coordinate with QA leads to resolve rejection spikes - Ensure redeployment logic is executed efficiently Contingency Routing - Implement Plan B/C routing when supply gaps emerge - Reallocate contributors across regions where feasible - Maintain redundancy in execution pathways Operational Visibility & Reporting - Maintain daily execution dashboards - Surface early warning indicators - Provide structured updates to Director of Operations Role Impact Strong performance in this role results in: - Predictable log completion - Reduced last-minute escalations - Higher first-pass QA rates - Lower redeployment percentages - Fewer cost overruns This role directly influences delivery reliability and margin stability. What This Role Is Not - This is not passive monitoring - This is not administrative coordination - This is not a support or ticket role - This is not purely strategic This role requires rapid judgment, structured thinking, and ownership under pressure. Qualifications and Profile We are looking for individuals who demonstrate: - 5–8+ years in operational leadership or distributed workforce management - Experience managing gig, marketplace, or field execution systems - Strong quantitative reasoning (rates, ratios, throughput tracking) - Ability to operate calmly in high-friction, time-sensitive environments - Clear decision-making under incomplete information - Bias toward action and structured intervention Candidates may come from high-scale logistics, gig platforms, field networks, or fast-moving B2B SaaS environments. Cultural Fit We value operators who: - Take ownership of outcomes, not just tasks - Move quickly without waiting for perfect clarity - Escalate early rather than conceal risk - Prefer responsibility over comfort - Thrive in dynamic execution environments This role is suited for leaders who enjoy commanding live operational systems. How Candidates Are Evaluated Candidates are evaluated based on: - Their ability to diagnose execution bottlenecks quickly - Their quantitative reasoning under time pressure - Their judgment in escalation and contingency design - Their ability to stabilize execution when conditions deteriorate - Their track record of hitting delivery targets reliably We prioritize demonstrated execution control and resilience over resumes alone. Summary The Operations Lead ensures Rwazi’s data engine runs predictably every day across markets. This role is central to maintaining execution reliability while continuously strengthening the operational control system.