• Demonstrate deep expertise across core SICS Life modules, including Treaty Management, Policy Administration, Claims, Accounting, and Technical Reserves. • Configure system parameters, business rules, and calculation engines based on business and technical requirements. • Utilize SICS UI features, batch controls, and platform-specific administrative tools to support operational and project needs. • Maintain strong command of SICS Life data structures. • Interpret data lineage and dependencies across modules to ensure accuracy and consistency. • Work with SICS APIs, inbound/outbound interfaces, and ETL pipelines to support system integrations. • Analyze SICS database tables, troubleshoot discrepancies, and trace records across multi-step processing flows. • Review database schemas, job logs, and error logs to resolve failures and correct posting issues. • Perform advanced troubleshooting using deep understanding of SICS table structures and schema architecture. • Investigate and resolve data processing issues, incorrect transactions, or failed job executions. • Collaborate with technical teams to diagnose system behavior and propose corrective or preventive solutions. • Manage and optimize SICS batch cycles, including job sequencing, dependencies, and runtime controls. • Partner with system engineers to enhance performance, reliability, and scheduling efficiency for end-to-end batch operations.

• Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. • Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery. • Influence on the lives of others: Develop, train, and manage team members. • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. • Keep morale high: Ensure motivational programs are in place and encourage frequent recognition. • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. • Keep leaders informed: Relay important information in the form of timely and accurate reports.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Intake Specialist is responsible for fielding inquiries from potential clients and converting those inquiries into appointments. Key responsibilities include: - Fielding inquiries from potential clients and answering questions about services - Determining the appropriate client-clinician match and scheduling appointments - Maintaining and updating a database of leads and following up with interested individuals - Handling registrations, communications, and materials preparation for various services - Supporting onboarding of new clinicians and creating/updating procedures (SOPs) - Providing back-up for general office duties and miscellaneous tasks - Abiding by ethical guidelines, including confidentiality and HIPAA compliance - Proficient in Microsoft Office Suite and Google Suite or similar software - Must be online and working during dedicated work hours if remote - Other duties as assigned Qualifications - Associate’s Degree preferred - Minimum of 2 years of relevant experience in Behavioral Health or Healthcare highly preferred - Prior operations and group practice environment experience Requirements - Must have a dedicated workspace free from distractions if remote - Confidentiality and a strong work ethic - Outstanding customer service point-of-view - Strong organizational skills and attention to detail - Emotional maturity and natural collaboration - Positive attitude and sense of humor - Enhanced problem-solving skills and initiative in addressing administrative challenges - Growth-minded - Excellent verbal and written communication skills - Experience with CPT codes and EHR systems - Experience with accounts receivable - Manual dexterity to operate office equipment - May require long periods of sitting and standing - Must have normal or corrected vision and be able to communicate verbally by phone or in person Benefits - Generous paid time off - Holiday pay - Health insurance - 401(k) with employer match - Other great benefits for eligible employees Company Description Clarity Counseling Center is a semiprivate practice focused on fostering an environment where play and connection are as important as data and results. We are committed to diversity, equity, and inclusion, ensuring all individuals feel valued and supported. - Equal Opportunity Employer - Committed to providing reasonable accommodations to qualified individuals with disabilities

Pay range: $22.30 - $30.11 per hour, based on experience. In addition, this role is eligible to work remotely from an approved state by St. Charles (please refer to the list). If you do not reside in an approved listed state (or do not plan to relocate to an approved listed state) we request, you do not apply for this particular position. Approved states by St. Charles: Oregon, Arizona, Arkansas, Florida, Idaho, Missouri, Montana, Nevada, New Mexico, North Carolina, Oklahoma, Tennessee, Utah, and Wisconsin. About St. Charles Health System: St. Charles Health System is a leading healthcare provider in Central Oregon, offering a comprehensive range of services to meet the needs of our community. We are committed to providing high-quality, compassionate care to all patients, regardless of their ability to pay. Our values of compassion, excellence, integrity, teamwork, and stewardship guide our work and shape our culture. What We Offer: Competitive Salary Comprehensive benefits including Medical, Dental, Vision for you and your immediate family 403b with up to 6% match on Retirement Contributions Generous Earned Time Off Growth Opportunities within Healthcare ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Insurance Biller 2 REPORTS TO POSITION: Claims Supervisor DEPARTMENT: Single Billing Office DATE LAST REVIEWED: August 2024 OUR VISION: Creating America’s healthiest community, together. OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY: The Single Billing Office (SBO) at St. Charles Health System (SCHS) provides revenue cycle services to our multi-hospital and medical group organization focusing on billing, collecting, and posting revenue. The goal of the SBO is to deliver a delightful, transparent, and seamless experience to patients and customers that captures and collects the revenue earned by SCHS in a quality, efficient and timely manner. Services include but are not limited to: billing insurance claims, posting insurance and patient payments, resolving insurance denials, collecting unpaid insurance claims, maintaining payer contracts in the electronic health record (EHR), resolving under and over payments, identifying and resolving payer issues, processing refunds, processing financial assistance applications, billing patients, resolving patient accounts including patient questions, and vendor management: lockbox, clearinghouse, early out, collection agencies. POSITION OVERVIEW: The Insurance Biller 2 position is an intermediate position responsible for intermediate billing tasks including resolving claim edits, addressing billing related do not bill (DNB) and stop bills, resolving payer rejections (277 or DDE), and splitting or combining claims. The level 2 position requires an intermediate understanding of payer reimbursement methodologies, standard billing guidelines, and EHR functionality. This position may work with internal and external stakeholders including SBO teams, other St Charles departments, and community entities if appropriate. This position does not directly supervise any other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Bill facility (HB) and professional (PB) claims to insurance payers or other entities per SBO standard work. Submit basic itemized statements, medical records, and other required information to insurance payors via clearinghouse, mail, or other electronic means. Verify and update insurance coverage as applicable using EHR tools, payer websites, or via phone calls to payers. Resolve complex billing related claim edits within EHR, DNBs and Stop Bills. Resolve complex payer rejections including Medicare return to provider (RTP) and clearinghouse rejections (277’s). Split and combine claims as required by payer. Obtain ICN’s for pending corrected claims using EHR tools, payer websites, other resources (clearinghouse or lockbox), or via phone call to payers. Apply intermediate knowledge of current reimbursement methodologies as defined by department complexity matrix. Apply intermediate knowledge of billing requirements as defined by department complexity matrix. Process late charges using the late charge functionality. Generate and release medical records. Split charges to a separate HAR or liability bucket and combine charges to a single HAR as needed. Submit corrected claims. Update claim information including ICN, authorizations, billing information, or other required claim elements. Review and resolve billing correspondence. Enter clear and concise documentation in the patient health information system. Obtain and maintain knowledge of current billing requirements and any changes via payer newsletters, payer workshops, payer webinars, or other applicable source. Attend applicable meetings including payer meetings and educational opportunities as appropriate. Support the vision, mission, and values of the organization in all respects. Support Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provide and maintain a safe environment for caregivers, patients, and guests. Conduct all activities with the highest standards of professionalism and confidentiality. Comply with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Deliver customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION Required: High school graduate or GED Preferred: Course work in medical terminology or other revenue cycle functions such as RHIT or medical coding. LICENSURE/CERTIFICATION/REGISTRATION Required: N/A Preferred: Certified Healthcare Financial Professional (CHFP), Certified Revenue Cycle Representative (CRCR), Certified Specialist Account and Finance (CSAF), Certified Specialist Payment and Reimbursement (CSPR), Registered Health Information Technician (RHIT), Certified Coding Specialist Physician Based (CCS-P), Certified Coding Associate (CCA), Certified Coding Specialist (CCS), Certified Outpatient Coder (COC), Certified Inpatient Coder (CIC), Certified Professional Coder (CPC), Certified Professional Biller (CPB). EXPERIENCE Required: Three years of healthcare experience, of which two years must have been in billing or equivalent role. One year of healthcare experience may be substituted with an applicable certification (RHIT, Medical coding, etc.). One year of Epic experience. Preferred: Two years of Epic experience. PERSONAL PROTECTIVE EQUIPMENT Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION: Knowledge of standard billing requirements. Intermediate knowledge of payer reimbursement methodologies. Basic skills in Microsoft Office applications including Excel, One Note, Outlook, and Word. Problem solving and research skills. Strong communication skills including ability to articulate complex technical issues impacting billing. PHYSICAL REQUIREMENTS: Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing. Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds. Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP . Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: Is Exempt Position? No Job Family: INSURANCE BILLER Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 40 hours