• Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. • Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery. • Influence on the lives of others: Develop, train, and manage team members. • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. • Keep morale high: Ensure motivational programs are in place and encourage frequent recognition. • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. • Keep leaders informed: Relay important information in the form of timely and accurate reports.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Intake Specialist is responsible for fielding inquiries from potential clients and converting those inquiries into appointments. Key responsibilities include: - Fielding inquiries from potential clients and answering questions about services - Determining the appropriate client-clinician match and scheduling appointments - Maintaining and updating a database of leads and following up with interested individuals - Handling registrations, communications, and materials preparation for various services - Supporting onboarding of new clinicians and creating/updating procedures (SOPs) - Providing back-up for general office duties and miscellaneous tasks - Abiding by ethical guidelines, including confidentiality and HIPAA compliance - Proficient in Microsoft Office Suite and Google Suite or similar software - Must be online and working during dedicated work hours if remote - Other duties as assigned Qualifications - Associate’s Degree preferred - Minimum of 2 years of relevant experience in Behavioral Health or Healthcare highly preferred - Prior operations and group practice environment experience Requirements - Must have a dedicated workspace free from distractions if remote - Confidentiality and a strong work ethic - Outstanding customer service point-of-view - Strong organizational skills and attention to detail - Emotional maturity and natural collaboration - Positive attitude and sense of humor - Enhanced problem-solving skills and initiative in addressing administrative challenges - Growth-minded - Excellent verbal and written communication skills - Experience with CPT codes and EHR systems - Experience with accounts receivable - Manual dexterity to operate office equipment - May require long periods of sitting and standing - Must have normal or corrected vision and be able to communicate verbally by phone or in person Benefits - Generous paid time off - Holiday pay - Health insurance - 401(k) with employer match - Other great benefits for eligible employees Company Description Clarity Counseling Center is a semiprivate practice focused on fostering an environment where play and connection are as important as data and results. We are committed to diversity, equity, and inclusion, ensuring all individuals feel valued and supported. - Equal Opportunity Employer - Committed to providing reasonable accommodations to qualified individuals with disabilities

Pay range: $22.30 - $30.11 per hour, based on experience. In addition, this role is eligible to work remotely from an approved state by St. Charles (please refer to the list). If you do not reside in an approved listed state (or do not plan to relocate to an approved listed state) we request, you do not apply for this particular position. Approved states by St. Charles: Oregon, Arizona, Arkansas, Florida, Idaho, Missouri, Montana, Nevada, New Mexico, North Carolina, Oklahoma, Tennessee, Utah, and Wisconsin. About St. Charles Health System: St. Charles Health System is a leading healthcare provider in Central Oregon, offering a comprehensive range of services to meet the needs of our community. We are committed to providing high-quality, compassionate care to all patients, regardless of their ability to pay. Our values of compassion, excellence, integrity, teamwork, and stewardship guide our work and shape our culture. What We Offer: Competitive Salary Comprehensive benefits including Medical, Dental, Vision for you and your immediate family 403b with up to 6% match on Retirement Contributions Generous Earned Time Off Growth Opportunities within Healthcare ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Insurance Biller 2 REPORTS TO POSITION: Claims Supervisor DEPARTMENT: Single Billing Office DATE LAST REVIEWED: August 2024 OUR VISION: Creating America’s healthiest community, together. OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY: The Single Billing Office (SBO) at St. Charles Health System (SCHS) provides revenue cycle services to our multi-hospital and medical group organization focusing on billing, collecting, and posting revenue. The goal of the SBO is to deliver a delightful, transparent, and seamless experience to patients and customers that captures and collects the revenue earned by SCHS in a quality, efficient and timely manner. Services include but are not limited to: billing insurance claims, posting insurance and patient payments, resolving insurance denials, collecting unpaid insurance claims, maintaining payer contracts in the electronic health record (EHR), resolving under and over payments, identifying and resolving payer issues, processing refunds, processing financial assistance applications, billing patients, resolving patient accounts including patient questions, and vendor management: lockbox, clearinghouse, early out, collection agencies. POSITION OVERVIEW: The Insurance Biller 2 position is an intermediate position responsible for intermediate billing tasks including resolving claim edits, addressing billing related do not bill (DNB) and stop bills, resolving payer rejections (277 or DDE), and splitting or combining claims. The level 2 position requires an intermediate understanding of payer reimbursement methodologies, standard billing guidelines, and EHR functionality. This position may work with internal and external stakeholders including SBO teams, other St Charles departments, and community entities if appropriate. This position does not directly supervise any other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Bill facility (HB) and professional (PB) claims to insurance payers or other entities per SBO standard work. Submit basic itemized statements, medical records, and other required information to insurance payors via clearinghouse, mail, or other electronic means. Verify and update insurance coverage as applicable using EHR tools, payer websites, or via phone calls to payers. Resolve complex billing related claim edits within EHR, DNBs and Stop Bills. Resolve complex payer rejections including Medicare return to provider (RTP) and clearinghouse rejections (277’s). Split and combine claims as required by payer. Obtain ICN’s for pending corrected claims using EHR tools, payer websites, other resources (clearinghouse or lockbox), or via phone call to payers. Apply intermediate knowledge of current reimbursement methodologies as defined by department complexity matrix. Apply intermediate knowledge of billing requirements as defined by department complexity matrix. Process late charges using the late charge functionality. Generate and release medical records. Split charges to a separate HAR or liability bucket and combine charges to a single HAR as needed. Submit corrected claims. Update claim information including ICN, authorizations, billing information, or other required claim elements. Review and resolve billing correspondence. Enter clear and concise documentation in the patient health information system. Obtain and maintain knowledge of current billing requirements and any changes via payer newsletters, payer workshops, payer webinars, or other applicable source. Attend applicable meetings including payer meetings and educational opportunities as appropriate. Support the vision, mission, and values of the organization in all respects. Support Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provide and maintain a safe environment for caregivers, patients, and guests. Conduct all activities with the highest standards of professionalism and confidentiality. Comply with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Deliver customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION Required: High school graduate or GED Preferred: Course work in medical terminology or other revenue cycle functions such as RHIT or medical coding. LICENSURE/CERTIFICATION/REGISTRATION Required: N/A Preferred: Certified Healthcare Financial Professional (CHFP), Certified Revenue Cycle Representative (CRCR), Certified Specialist Account and Finance (CSAF), Certified Specialist Payment and Reimbursement (CSPR), Registered Health Information Technician (RHIT), Certified Coding Specialist Physician Based (CCS-P), Certified Coding Associate (CCA), Certified Coding Specialist (CCS), Certified Outpatient Coder (COC), Certified Inpatient Coder (CIC), Certified Professional Coder (CPC), Certified Professional Biller (CPB). EXPERIENCE Required: Three years of healthcare experience, of which two years must have been in billing or equivalent role. One year of healthcare experience may be substituted with an applicable certification (RHIT, Medical coding, etc.). One year of Epic experience. Preferred: Two years of Epic experience. PERSONAL PROTECTIVE EQUIPMENT Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION: Knowledge of standard billing requirements. Intermediate knowledge of payer reimbursement methodologies. Basic skills in Microsoft Office applications including Excel, One Note, Outlook, and Word. Problem solving and research skills. Strong communication skills including ability to articulate complex technical issues impacting billing. PHYSICAL REQUIREMENTS: Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing. Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds. Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP . Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: Is Exempt Position? No Job Family: INSURANCE BILLER Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 40 hours

Company Description EGAMI Group is an award-winning agency that creates work that moves the world forward. Specifically, EGAMI Group is on a mission to bring humanity back to brands. Made for those who want to carve new lanes and uproot the standard. We are an accelerator for brands looking to create campaigns that reach the multidimensionalTM mainstream. Because the world can’t wait. We help brands seize upon the 7 trillion Dollars of economic buying power the multidimensionalTM multicultural audience holds. EGAMI is the force multiplier helping brands navigate the landscape to drive exponential business growth for brands and companies. Our collaborative, inclusive culture empowers employees to grow both personally and professionally. Certified as a Great Place to Work for four consecutive years, EGAMI lives by values of tenacity, bravery, optimism, humility, principled, commitment, relationship focused and empathetic. Role Description EGAMI Group is seeking a culturally fluent Earned Media leader to join the consumer team. This is a leadership role for someone who can: sit confidently at the table, bring a POW, drive earned strategy tied to business outcomes and elevate the team around them. This is a remote (work from home)/telecommute opportunity. Responsibilities - Expertly owns and leads client relationships, programming and teams; solicits counsel of senior staff and consultants when needed and appropriately - Oversees account team work quality and operational performance, ensuring deadline adherence, reaction to industry trends and ensuring plan execution maps to client objectives within budget - Leads research, planning and development of comprehensive integrated communications campaigns - Expertise in organizational client management to stay one step ahead of client asks and lead teams to organizational excellence - Demonstrates writing excellence when crafting internal and client correspondence, communications plans, press materials, new business proposals, etc.; knows and adheres to AP style to deliver flawlessly written work - Sets and leads integrated communications/PR programming including media relations strategy and execution, digital/social strategy and content approaches, outreach plan creation, executive thought-leadership planning, drafting of materials, event management, growth of contact network and effective pitching and training of spokespersons - Generates original ideas for sustainable earned-first programming, creates and successfully integrates them into plans, measures and evaluates them against goals - Displays strong presentation skills; is an active and vocal client leader, freely offering guidance, strategy, and course correction; able to build and maintain deep client trust - Proven ability to drive revenue generation via organic and net new business growth - Recommends and utilizes research and analytics as a key project performance indicator - Grows network of industry clients and participates in relevant professional organizations and networking activities that will grow EGAMI brand recognition and own reputation - Records, submits and approves time, expenses and POs to the right project codes on a timely basis; manages direct reports and teams to stay in compliance - Leads financial management for accounts, including client set-up/authorization process, staff hours allocation and management, forecasting hours against utilization, and development of accurate project budgets using the firm’s financial system - Works within account budget parameters and deadlines - Manages micro and macro client budget issues to resolution; forecasts overservice and elevates to senior leadership proactively - Tracks and monitors project financials (e.g., budget vs. actual) and meets client revenue targets - Helps plan/evaluate team structures to maximize project profitability/quality - Helps ensure team follows EGAMI financial policies and processes - Initiates new business process, including identifying new business opportunities and helping lead the RFP response process - Grows account organically by introducing clients to relevant EGAMI capabilities to advance their business goals - Ensures performance expectations, career development plan and goals are set and reviewed regularly, including during performance review process for all direct reports - Provides ongoing, constructive feedback to staff and consistently holds them accountable for performance, compliance and ethical business conduct and addresses under-performance in an appropriate and timely manner - Mentors, coaches and supports all team members and ensures staff are developing abilities through trainings, including on-the-job training and mentoring - Consistently follows EGAMI’s policies and procedures - Sets achievable goals and tasks, delegates opportunities and provides resources for staff to meet their goals; consistently measures and recognizes goal-achievement - Oversees staff’s work products to ensure quality, consistency and to foster desire to attain and maintain performance excellence - Empowers staff and instills in them the benefits of taking calculated risks - Contributes to the performance appraisal process for peers, managers and direct reports - Leads by example; demonstrates strong work ethic, mastery of PR tactics and excellent people management - Motivates and coaches teams to produce quality work and meets client objectives while achieving staff growth goals - Sets and pursues challenging stretch goals for self and staff - Contributes to the development of new capabilities and promotes the implementation of new capabilities through words, actions and priorities - Commits to continuous learning and building technical and leadership skills through training - Stays up to date with emerging technologies and trends and demonstrates understanding of how they integrate into integrated communications programs - Stays up to date on client business category, competitive landscape, and actively reads and digests news and culture to bring the best thinking to clients and client assignments - Ability to act as a daily client contact for multiple clients simultaneously and possesses a track record of responsible, client-related finance management, including comprehensive managing within client budgets Behaviors - Actively demonstrates EGAMI’s Tenets and values of ownership, initiative, taking the lead and embracing challenges, optimism, humility and tenacity - Serves as a positive role model; supports and respects colleagues, clients and partners; focuses on self-improvement and ensures work is based on strategic insights - Effectively and consistently manages strengths and weaknesses of self and others; enables self and others to bring the best of their skills and talents to work; is consistently ambitious in setting and achieving goals - Always takes all feedback as a constructive learning opportunity and acts upon it; enables others to thrive as part of agency life and adapts to others’ styles to do so; ensures excellence is repeated by rigorously identifying and socializing key learnings for all colleagues - Pushes for creative ideas; is purposeful and enterprising in problem-solving; embraces diverse trends, skills, specialties and viewpoints - Delivers substantial change for clients and the communities in which we operate; ensures new insights from self and others fuel innovation in agency approach and client work; uses diversity of perspective to elevate client counsel, the agency and own career - Effectively implements change for clients and agency in a way that demonstrates powerful and unique thinking; uses thoughtful, strategic insights and knowledge to balance risk-taking for clients and the agency; holds others accountable for open-mindedness and embracing diverse viewpoints - Ensures work and relationships are founded on open and honest communications; listens and asks the right questions during day-to-day work; upholds creative, ethical and legal standards - Ensures that client counsel and agency action is always purposeful and challenging; prioritizes the interests of the wider agency; holds subordinates, peers and superiors accountable for demonstrating integrity and ethical behavior - Demonstrates a strategic and thoughtful approach in challenging others to ask the right questions; prioritizes the interests of client service excellence ahead of individual advancement Qualifications - 8–10 years of relevant experience in integrated communications and/or related fields. - Bachelor's degree in a relevant field from an accredited college or university. - Previous agency experience - Ability to manage large projects, as well as teams, on multiple accounts - Superior written and verbal communications skills; demonstrated ability to effectively multitask, delegate and manage assignments and accurately evaluate others’ work - Familiar with best-practice integrated communications tactics and tools and the ability to appropriately recommend them to executive-level clients and lead the execution of all related projects - Proven ability to drive revenue generation via organic and net new business growth - Proven ability to act as a daily client contact for multiple clients simultaneously and possesses a track record of responsible, client-related finance management, including comprehensive managing within client budgets - Proven experience leading teams and to make sound judgments on a daily basis, and knowing when to seek senior counsel - Experience creating clarity from ambiguity to drive client programming and outcomes Benefits For our staff, we offer competitive benefits, including: - wellness programs, 401(k), generous PTO, parental leave, hybrid work options, professional development opportunities, and unique programs like EGAMI BeWell, No Meeting Mondays, Wellness Fridays, and more!