Hercules operates over 1000 pieces of equipment through 30 terminals and is an award winning asset based motor carrier.
Technical Community Lead
Location
United States
Posted
91 days ago
Salary
$80K - $180K / year
Job Description
Technical Community Lead
Hercules
What are we looking for? We’re hiring a technical Community Lead to own our public forum and keep users unblocked. You are hands-on: you can debug, give architecture guidance, and jump on calls when needed. You also build scalable community systems (automation, ambassadors, events) and run the feedback loop into product/support. What will you lead? - Forum ownership + support routing: ensure every thread gets answered or redirected correctly (docs, support ticket, technical escalation) - Hands-on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unblock - Automation + workflows: build systems that make support fast and scalable (macros, templates, AI workflows, routing) - Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons - Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed What skills do we expect you to have? - Strong TypeScript (you can actually debug and advise) - Strong AI skills (prompting, agent workflows, debugging AI behavior) - Excellent written and verbal communication - High-energy, creative, community-first - Nice-to-have: experience running/scaling an online community What are Hercules’ operating principles? Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process: - We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers. - We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work. - We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless. Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly. What are Hercules’ benefits? - Healthcare, vision, and dental - User whatever AI tools you’d like (you have an unlimited AI budget) - Take what you need vacation policy - Daily lunches, dinners and snacks in the office - We guarantee you will do the best work of your career here What’s the compensation? $80k-$180k + equity (depends on seniority, equity, and location)
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HerculesHercules operates over 1000 pieces of equipment through 30 terminals and is an award winning asset based motor carrier.
What are we looking for? We’re hiring a DevRel to own our public community and create unique, engaging content. Who are you? - You are hands-on: you can debug, give architecture guidance, and jump on calls when needed - You are creative: you can come up with unique, engaging content - You are a great communicator and presenter: you can give demos, give talks, create videos. - You are product minded: you can take repeated feedback, turn it into product ideas, and build the solution. What will you lead? - Public forum: You help manage, support, and grow our public community - Content creation: You create high quality, short-and-long form content (blog/video/whatever you are best at) - Hands-on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unbloc - Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons - Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed What skills do we expect you to have? - Strong TypeScript (you can actually debug and advise) - Strong AI skills (prompting, agent workflows, debugging AI behavior) - Excellent written and verbal communication - High-energy, creative, community-first - Experience running/scaling an online community What are Hercules’ operating principles? Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process: - We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers. - We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work. - We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless. Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly. What are Hercules’ benefits? - Healthcare, vision, and dental - User whatever AI tools you’d like (you have an unlimited AI budget) - Take what you need vacation policy - Daily lunches, dinners and snacks in the office - We guarantee you will do the best work of your career here What’s the compensation? $80k-$180k + equity (depends on seniority, equity, and location)
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