Innovate Remotely This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions. Your Impact The primary purpose of the Services Project Coordinator is to facilitate end-to-end oversight and support to customers who purchase installation job(s). The Services Project Coordinator is responsible for tracking progress, documenting all interactions, addressing issues and communicating with customers, service providers, stores and vendors in a timely manner to keep the job going. To accomplish this, the Services Project Coordinator must have excellent customer service and problem-solving skills with the ability to adapt to change. The Services Project Coordinator will collaborate directly with customers, service providers, stores and peers to deliver the desired customer experience. The Serivices Project Coordinator will receive regular feedback and coaching from his/her leader and must be receptive and able to incorporate the feedback to improve skills and enhance performance on a continual basis. This position is in a fast-paced environment and schedules may include night and/or weekend hours. What You Will Do - Answer inbound calls from customers, service providers and stores to provide installation job support. - Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information. - Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment. - Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer. - In coordination with stores and customers, arrange product delivery to ensure work can begin on time. - Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system. - Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs. - Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce). - Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration. - Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes. - Drive for results by consistently achieving goals and completing tasks/activities on time. - Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback. - Adapt to a fast-paced environment with evolving process enhancements. - Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc. Minimum Qualifications - High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable - 1- 3 years' experience in a customer facing role Preferred Skills/Education - Bachelor’s degree Related field - 1 year Experience in project coordination OR experience in remodeling or construction industry - 1 year Experience working in a Project Management function - Experience in contact center environment Pay Range: $17.73 - $29.61 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Work closely with cross-functional teams • Ensure proper resource allocation • Develop timelines, manage project budgets • Communicate project progress and status • Execute in agreed-upon timelines, cost, and quality performance metrics • Drive adherence to product development process and promote standardization of project management practices

• Lead Epic implementations from initiation through go‑live and stabilization • Own Epic workstream execution within broader client integration programs • Develop and manage detailed project plans covering Epic build, testing, conversion, training, cutover, and go‑live • Ensure Epic implementations align to Epic SOM standards • Own validation of SOM completeness as a formal exit criterion from implementation • Coordinate with Epic Services, Technology, Readiness, Operations, and Product teams • Manage risks, issues, dependencies, and scope changes

VECRA is seeking a Full-Time Project Manager for HeadStart Initiatives   COMPANY DESCRIPTION VECRA, Inc. is a woman-owned small business (WOSB), service-disabled veteran-owned small business (SDVOSB), minority business enterprise (MBE) consulting firm implementing proven methodologies that help our clients drive growth, transform businesses, and innovate breakthrough ideas. VECRA’s extensive experience with healthcare consulting, reporting systems, facilities management, program management and staffing support services are always: Vigilant * Efficient * Collaborative * Responsive * Accurate JOB SUMMARY VECRA, Inc. has a requirement for an experienced early childhood senior leader to serve as a Project Manager for HeadStart initiatives. This position supports the Program Manager in providing leadership and management for a large, complex federal contract that advances the Office of Head Start’s priorities for early learning, health, and family engagement. The Project Manager will help ensure high-quality technical assistance (TA) services and resources provided for Head Start programs nationwide through the Training and Technical Assistance (TTA) System. The ideal candidate will have extensive experience in early childhood education systems at the state or national level, including deep knowledge of the Head Start Program Performance Standards, Early Learning Outcomes Framework, and related federal regulations. The Project Manager will play a key role in managing project operations, supervising team leads and supporting the development and dissemination of research-based resources. This position requires strong leadership, project management expertise, and the ability to collaborate effectively with federal partners, stakeholders, and internal teams. This position is home based, with up to 25 percent travel to attend client meetings, related conferences, and additional meetings.   ROLES and RESPONSIBILITIES - Provide leadership, direction, and priorities to project staff to achieve the primary vision, including key contract deliverables. - Work closely with other managers to ensure contract deliverables are met and that timeliness, messaging, and quality meet federal requirements and VECRA, Inc.’s standards. - Assist the Program Manager to staff the project with professionals who have the knowledge and skills necessary to support federal priorities and objectives. - Manage project workflow, assist staff with managing their work, facilitate team building and communication, and participate as part of the project leadership team. - Support Technical evaluations and progress. - Build strong, positive relationships across HeadStart and partner collaborations - Stay abreast of the latest HeadStart research, tools, and resources - Support Office of Head Start designated priorities and special projects, including development of TA materials, responding to requests for reference material, training sessions, conference calls, information sharing, and FAQs. - Serve as a liaison with the federal government, other organizations with government-funded technical assistance contracts, and other stakeholders. - Collaborate to create and execute communications and information dissemination plans for key deliverables. - Participate in regular team meetings and calls. - Identify solutions to complex tasks and deliverables on multiple early childhood topics and activities. - Participate in presentations at national meetings and conferences. - Represent the project on a corporate leadership team, supporting the Office of Head Start Portfolio Lead and contributing to the division’s vision and services. QUALIFICATIONS and REQUIRED SKILLS: Basic Qualifications: - A BS Degree in early childhood education, education, public policy, public administration, or management.  - 10+ years of experience in the early childhood or public administration field - 5+ years of experience at the state or national level, focusing on early childhood policies, regulations, and systems   - Experience in a leadership position involving implementation of Head Start programs and services. - Demonstrated ability to oversee and implement all facets of contract management, including budgeting, monitoring deliverables and project accomplishments, planning activities, and addressing challenges - Demonstrated knowledge of and experience in developing successful collaborations within the field of early learning - Sound business ethics, including the protection of proprietary and confidential information. - Excellent verbal, interpersonal, and written communication skills. - Strong communication skills for client relations, team building, and business development purposes. Preferred Skills/Experience:  - A master’s degree in early childhood education, child development, public administration, public policy, education, or related degree  - Demonstrated ability to work closely with diverse stakeholders - Demonstrated experience managing large and complex national TA efforts involving multiple types of tasks simultaneously in several geographic locations. - Demonstrated ability to establish and maintain effective relationships in support of program objectives - Demonstrated ability to motivate and supervise professionals working in a virtual environment - Demonstrated ability to accomplish project work through a virtual environment - Demonstrated analytic, problem solving and decision-making capabilities - Experience working with Microsoft Office Suite - Experience with project management tools such as Smartsheet. Professional Skills:  - Strong analytical, problem-solving, and decision-making capabilities. - Ability to be a team player and multitask in a fast-paced environment. - Demonstrated outstanding level of professionalism in providing team support, including ability to exercise good judgment, discretion, tact, and diplomacy. - Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team. - Ability to work with all levels of internal staff as well as outside clients and vendors. EDUCATION - A bachelor’s degree in early childhood education, education, public policy, public administration, or management. - Relevant experience may substitute for a college degree OTHER - Shift: First – Day - Work Hours: 9:00am – 5:30pm - Schedule: Monday – Friday - Telework or Virtual: Yes - Location: May be required to occasionally travel or work onsite (25%) - Onsite Location: Washington, DC Metro area - Req Type: Full-Time [Purple Horizon] BENEFITS We offer a competitive benefits package for full-time employees to include 401K, paid holidays, paid time off, medical and dental. VECRA, Inc. is an equal opportunity and affirmative action employer. VECRA is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. VECRA maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.