• Assess the current Jira setup, including projects, workflows, custom fields, and user permissions. • Define the migration scope and identify critical tasks (e.g., data cleanup, user management). • Development migration strategy and detailed timeline. • Choose and configure the appropriate migration tools or methods. • Verify accuracy of migrated data. • Ensure workflows and permissions function properly • Collaborate with cross-functional teams and stakeholders. • Document migration process and lessons learned.

• Meet with clients both in-person and virtually to define solution dependencies and transform business practices in accordance with software design • Identify technical challenges and provide recommendations for improvement, focusing on client satisfaction and efficiency for both Alkami’s FinTech multi-tenant model and in-house clients • Conduct application demonstration and discovery sessions to refine business and technical software requirements after contract execution • Anticipate and raise project, business, and technical issues to the appropriate resources and actively participate in their resolution • Work directly with third party vendors to resolve integration and design issues with various external systems • Work closely with Development, Configuration, and PM resources to resolve complex technical integrations related to ongoing projects • Provide technical support to dedicated Support resources to upgrade and troubleshoot systems and environments as needed • Share guidance, knowledge, skills, and experiences with team members, provide technical leadership, and update internally-maintained knowledge repository • Audit client environments and oversee the launch of Alkami products and solutions

• Beratung und Entwicklung von maßgeschneiderten Citrix-Lösungen für Kunden zur Optimierung ihrer IT-Infrastruktur • Führung und Unterstützung von Projektteams bei der Implementierung und Wartung von Citrix-Systemen • Durchführung von Workshops und Schulungen für Kunden zur Förderung des Verständnisses und der effektiven Nutzung von Citrix-Technologien • Analyse und Bewertung bestehender Kundenumgebungen zur Identifizierung von Verbesserungsmöglichkeiten und zur Empfehlung von Best Practices • Unterstützung des Vertriebs durch technische Expertise und Bereitstellung von Lösungsvorschlägen für potenzielle Kunden

• Provides product application support to clients via the telephone and/or Internet (e.g., instant message, email) • Complete problem analysis, documentation of issues, and escalation of customer issues to Sr Analysts, Development, and/or Management as appropriate • Assist Development with the testing of new releases and patches • Assist the Services organization by providing new implementation/upgrade assistance as needed • Work with the Support team to assist with covering incoming phone calls, logging and assigning cases, and monitoring the ERP Support chat line • Update and create Knowledge articles in Salesforce