Overview The IT VMO – Business Analyst is a critical resource within the IT Vendor Management Office, leveraging specialized expertise (initially focused on Telecommunications and Circuits) to drive continuous improvement, optimize vendor performance, and achieve measurable cost efficiencies across the IT vendor landscape. This role works transversally across the organization, acting as a specialized support layer for VMO-led projects and engagements where complex vendor management, financial analysis, or deep technical domain knowledge (e.g., telecom) is required. Key Responsibilities: Specialized Vendor Engagement & Performance Management - Act as an internal VMO subject matter expert for complex vendor engagements, primarily focusing on Telephony and Circuit vendors, to ensure their performance aligns with contractual terms and the organization's strategic financial and operational goals. - Serve as the internal point of contact and VMO escalation manager for performance and contractual issues specific to Telephony and Circuit vendors, - working within the VMO team to coordinate resolution. (Note: The primary organization-wide contact for day-to-day operational and service delivery issues resides with the IT Infrastructure team.) - Collaborate with internal stakeholders (e.g., IT Towers, Legal/Real Estate) to identify and resolve vendor-related process bottlenecks impacting service delivery (e.g., MACD projects, site readiness), with a specialized focus on the Telephony/Circuits domain. - Contribute to the IT VMO's oversight of key vendor relationships by monitoring and reporting on vendor performance, identifying opportunities for improvement, and assisting with vendor rationalization. Cost Optimization & Financial Oversight - Lead targeted cost optimization initiatives within the VMO framework, beginning with a comprehensive cleansing initiative for telephony and circuit assets. Identify, analyze, and drive the elimination of obsolete, duplicate, or unused services to achieve measurable and sustainable cost reductions. - Develop and maintain a robust, centralized asset inventory (initially focused on telephony and circuit assets) to ensure accuracy and provide the foundational data for financial reporting and cost allocation. - Support the integration of detailed financial data from key vendor relationships (including telephony and circuits) into overall IT cost management and forecasting frameworks. VMO Process Improvement & Standardization - Identify, analyze, and document opportunities for process improvements across the entire vendor lifecycle (e.g., vendor selection, contract management, onboarding/offboarding, performance tracking). - Work collaboratively with internal IT teams (e.g., Infrastructure, Applications) and Procurement to implement streamlined VMO processes and best practices that enhance efficiency and compliance. Cross-Functional Support & Expertise Pool - Function as a flexible, specialized resource for the IT Business Solution team and VMO Manager, stepping into different VMO-focused engagements across various IT domains as required. - Act as a liaison between IT VMO, IT Infrastructure, Finance, Procurement, and other IT Towers to ensure cohesive vendor management, effective cost control, and strategic alignment. - Participate in Quarterly Business Reviews (QBRs) and Management Operating Reviews (MORs) for key vendors, representing the VMO's interest in performance and strategic value. About You Qualifications – What You’ll Bring: - Bachelor’s or Associate’s degree in Computer Science or equivalent work experience - 4-6 years of experience as an analyst supporting financial and/or Payroll/HR systems - Proven knowledge of computer systems, applications, development, and testing methodologies - Strong business knowledge with ability to conceptualize and convert processes into computer applications - Excellent interpersonal, verbal, and written communication skills - Ability to work independently and effectively with all levels of the organization - Ability to work under stress and respond quickly to changing priorities - Logical and analytical thinking with strong problem-solving skills - Attention to detail and ability to multi-task and prioritize projects - Knowledge of project management processes and execution - Ability to model business processes and support design of new computer systems - Strong knowledge of clinical systems used in the division - Fluent in English with consistent attendance - PMP Certification - Travel availability as required Preferred Qualifications (Not Required): - Prior experience in financial or payroll system implementation We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): • Competitive Pay• 401(k) with Company Match• Career Advancement Opportunities• National & Local Recognition Programs• Teammate Assistance Fund Additional Full-Time Benefits: • Medical, Dental, Vision Insurance• Mileage Reimbursement or Fleet Vehicle Program• Generous Paid Time Off + 7 Paid Holidays• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)• Education Support & Tuition Assistance• Free Continuing Education Units (CEUs)• Company-paid Life & Long-Term Disability Insurance• Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply Today — Use your analytical and technical expertise to drive smarter business solutions. Legalese - This is a safety-sensitive position - Employee must meet minimum requirements to be eligible for benefits - Where applicable, employee must meet state specific requirements - We are proud to be an EEO employer - We maintain a drug-free workplace Location Gentiva Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: - Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon - Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care - Home health care: Heartland Home Health - Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Overview: GovCIO is currently hiring for Business Analyst with a strong background in analytical and reporting requirements.   This position will be a fully remote position located withing the Continental United States.  Please note: The MOD for this work has not yet been awarded. This position is currently unfunded and is contingent upon contract award. Responsibilities:  The analyst will apply their business analysis, requirements gathering, elicitation, elaboration and refinement techniques to gather functional requirements from the client. They will try to learn the legacy systems and interact with various stakeholders to understand the business requirements of the future system. They will translate functional area requirements into technical requirements, and support design and implementation of Appian Business Process Model for the client. - Analyze business user needs and document them as epics and decompose epics into user stories and tasks as needed by the agile scrum teams - Analyze information system baseline and perform gap analysis between the baseline, user operational requirements, and the operating capability of products - Analyzes user needs to determine functional and cross-functional requirements. Performs functional allocation to identify required tasks and their interrelationships. - Elicit and document requirements and specifications from functional users and subject matter experts - Translates customer requirements into a best fit within the application, and supports configuration and development Appian BPM product, processes and documentation - Develop and maintain standard systems requirement documents including but not limited to business process workflows, Functional Requirements Documents; Requirement Traceability Matrix, and use cases - Support application configuration and security setup as needed - Implement complex enterprise system configurations and end to end development design - Create business process models and identify business process improvements - Review and comment on proposed functional/capability configuration for each of the product modules - Evaluation and feedback on system and functional design documents, test plans and scenarios, and other associated artifacts - Define test scenarios based on requirements; create test scripts to prove each scenario through system and user acceptance testing - Ability to meet deadlines and manage multiple, dynamic priorities - Effective communication skills and demonstrated experience working in a team-oriented environment - Apply HCM knowledge and industry best practices in developing the to-be business processes and procedures Qualifications: Required Skills and Experience: - Bachelor's degree in computer science, Information Systems, or other related discipline with 5+ years (or commensurate experience) - Functional experience of products in the landscape of BPM, Case management, process automation, workflow management - Five (5) years' experience of which at least three (3) must be specialized. Specialized experience includes superior functional knowledge of task order requirements - 5 – 7 years of business analysis and requirements gathering skills in all phases of Software Development Life Cycle (SDLC) - 3+ years of functional experience in the requirements analysis, design, implementation, test and deployment of Appian or a similar product - Experience gathering requirements for reporting and analytics. - Experience supporting visualization of reports through the business system. - Ability to communicate effectively both verbally and written with ability to tailor the communication of complex information for different audiences balancing internal and external stakeholders - Ability to communicate in a clear and concise manner and success working in agile teams - Great understanding of technical requirements in alignment with the business needs - Experience in creating user stories, use case diagrams, mockups, process flow charts for gathering requirements from customers/external stakeholders. - Facilitate workshops, conduct interviews and JAD sessions for requirements gathering. - Experience using Jira and Confluence for requirements documentation. - Must be a team player and be able to adjust to a dynamic working environment that supports a government agency - Must have strong written, verbal, and listening skills - Must have strong analytical skills and can demonstrate strong problem-solving skills  Preferred Skills and Experience: - 2+ years of recent work experience on a software development project in a federal government setting - Previous expertise in the role of a functional analyst for product implementation - 3+ years of experience with Agile Framework. Clearance Required:  The ability to obtain and maintain a Suitability/Public Trust clearance. Company Overview: GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?  What You Can Expect  Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: - During the Interview Process - Virtual video interview conducted via video with the hiring manager and/or team - Camera must be on - A valid photo ID must be presented during each interview - During the Hiring Process - Enhanced Biometrics ID verification screening - Background check, to include: - Criminal history (past 7 years) - Verification of your highest level of education - Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, to include certification preparation content - Training, Education and Certification Assistance* - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment *Available to full-time employees  Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.  We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.  Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range: USD $81,850.00 - USD $105,000.00 /Yr.

Overview: GovCIO is currently hiring for Business Analyst to support requirements gathering with a focus on Auditing and Quality within the RES contract.   This position will be a fully remote position located withing the Continental United States.  Please note: The MOD for this work has not yet been awarded. This position is currently unfunded and is contingent upon contract award. Responsibilities: The analyst will apply their business analysis, requirements gathering, elicitation, elaboration and refinement techniques to gather functional requirements from the client. They will try to learn the legacy systems and interact with various stakeholders to understand the business requirements of the future system. They will translate functional area requirements into technical requirements, and support design and implementation of Appian Business Process Model for the client. - Analyze business user needs and document them as epics and decompose epics into user stories and tasks as needed by the agile scrum teams - Analyze information system baseline and perform gap analysis between the baseline, user operational requirements, and the operating capability of products - Analyzes user needs to determine functional and cross-functional requirements. Performs functional allocation to identify required tasks and their interrelationships. - Elicit and document requirements and specifications from functional users and subject matter experts - Translates customer requirements into a best fit within the application, and supports configuration and development Appian BPM product, processes and documentation - Develop and maintain standard systems requirement documents including but not limited to business process workflows, Functional Requirements Documents; Requirement Traceability Matrix, and use cases - Support application configuration and security setup as needed - Implement complex enterprise system configurations and end to end development design - Create business process models and identify business process improvements - Review and comment on proposed functional/capability configuration for each of the product modules - Evaluation and feedback on system and functional design documents, test plans and scenarios, and other associated artifacts - Define test scenarios based on requirements; create test scripts to prove each scenario through system and user acceptance testing - Ability to meet deadlines and manage multiple, dynamic priorities - Effective communication skills and demonstrated experience working in a team-oriented environment - Apply HCM knowledge and industry best practices in developing the to-be business processes and procedures Qualifications: Required Skills and Experience: - Bachelor's degree in computer science, Information Systems, or other related discipline with 5+ years (or commensurate experience) - Functional experience of products in the landscape of BPM, Case management, process automation, workflow management - Five (5) years' experience of which at least three (3) must be specialized. Specialized experience includes superior functional knowledge of task order requirements - 5 – 8 years of business analysis and requirements gathering skills in all phases of Software Development Life Cycle (SDLC) - 3+ years of functional experience in the requirements analysis, design, implementation, test and deployment of Appian or a similar product - Experience with quality assurance and auditing requirements within the business system. - Ability to communicate effectively both verbally and written with ability to tailor the communication of complex information for different audiences balancing internal and external stakeholders - Ability to communicate in a clear and concise manner and success working in agile teams - Great understanding of technical requirements in alignment with the business needs - Experience in creating user stories, use case diagrams, mockups, process flow charts for gathering requirements from customers/external stakeholders. - Facilitate workshops, conduct interviews and JAD sessions for requirements gathering. - Experience using Jira and Confluence for requirements documentation. - Must be a team player and be able to adjust to a dynamic working environment that supports a government agency - Must have strong written, verbal, and listening skills - Must have strong analytical skills and can demonstrate strong problem-solving skills  Preferred Skills and Experience: - 2+ years of recent work experience on a software development project in a federal government setting - Previous expertise in the role of a functional analyst for product implementation - 3+ years of experience with Agile Framework. Clearance Required:  Ability to obtain and maintain a Suitability/Public Trust clearance. Company Overview: GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?  What You Can Expect  Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: - During the Interview Process - Virtual video interview conducted via video with the hiring manager and/or team - Camera must be on - A valid photo ID must be presented during each interview - During the Hiring Process - Enhanced Biometrics ID verification screening - Background check, to include: - Criminal history (past 7 years) - Verification of your highest level of education - Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, to include certification preparation content - Training, Education and Certification Assistance* - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment *Available to full-time employees  Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.  We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.  Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range: USD $81,850.00 - USD $105,000.00 /Yr.

Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 25% Clearance Required: Ability to Obtain Secret What You Will Do: - Leading ServiceNow projects, including interacting with clients and users to identify and translate functional requirements - Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications. - Translating complex business requirements into technical designs and solutions using ServiceNow. - Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes. - Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts. - Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications. - Staying current with ServiceNow products, features, and industry trends to drive innovation. - Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations. - Building functional work products such as, but not limited to, process maps, design documents, and communications. - Supporting functional product testing and training activities. - Creating technical and functional documentation for ServiceNow solutions. What You Will Need: - Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse. - A Minimum of FOUR (4) years of ServiceNow or similar technology implementation experience - A bachelor’s degree is required - Agile, SCRUM, or SAFe certifications - Experience with Software Development Lifecycle methodologies, deliverables, and controls - Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps - Experience with Software Development Lifecycle methodologies, deliverables, and controls - Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training - Experience working in an Agile environment - Ability to self-direct, prioritize, and manage multiple tasks and demands What Would Be Nice To Have: - Candidates with an Active "SECRET" or higher-level clearance are preferred - One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD) - Excellent verbal and written communication skills - Strong analytical, problem-solving skills - Ability to work effectively in a team environment - Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels - Heightened attention to detail - Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau - Hands-on experience configuring ServiceNow solutions - General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment #LI-DNI The annual salary range for this position is $92,000.00-$153,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave and Adoption Assistance - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Student Loan PayDown - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program - Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.