• Develop and maintain strong, strategic relationships with enterprise customers by understanding their business objectives, operational workflows, and technical environments. • Lead complex customer onboarding and implementation programs, managing long-term projects involving banks and corporate enterprises adopting Surecomp’s SaaS platforms. • Act as the project leader for customer implementations, responsible for planning, milestone tracking, execution, and delivery coordination across internal and customer teams. • Manage project governance structures including status meetings, steering committees (SteerCo), executive briefings, and implementation reviews. • Work closely with customers to adapt and align Surecomp solutions to their operational processes, ensuring successful adoption within their trade finance environment. • Coordinate and manage complex integrations with internal banking systems, third-party platforms, and financial messaging networks. • Drive revenue growth through upsell and renewal opportunities, aligned with a clear enterprise account strategy. • Monitor account health metrics and proactively address risks, project delays, or adoption challenges. • Collaborate with Product, R&D, Professional Services, and Support teams to ensure customer feedback influences product roadmaps and service improvements. • Serve as the customer advocate within Surecomp, ensuring internal stakeholders remain aligned with customer priorities and expectations. • Maintain accurate CRM records and manage a data-driven pipeline for expansion and renewal activity.

• Act as a strategic partner to enterprise customers • Own the entire post-sale relationship, from onboarding to expansion • Collaborate with cross-functional teams and become a trusted advisor to customers • Maintain accurate CRM records and manage a data-driven pipeline for expansion and renewal activity.

We’re hiring a Customer Experience Manager (CXM) to join BusRight — a fast-growing transportation tech company backed by investors from Uber, SpaceX, and Notion — to help scale magical customer experiences. The core responsibility of this role is to maximize usage of our amazing product. More than 26 million students ride ~500,000 school buses to and from school every day. Behind that operation are passionate, hardworking transportation leaders — often managing complex logistics with outdated tools. We’re on a mission to make school transportation safer and more efficient for families, schools, and communities nationwide through advanced routing technology, dynamic driver navigation, live GPS tracking, and real-time parent communication. As a CXM, you’ll serve as the BusRight “Concierge” — the trusted partner for your customers from onboarding through long-term growth. You’ll build real relationships with School Transportation Directors, Routers, Drivers, and Superintendents. Some days that means running executive reviews. Other days it means troubleshooting a tablet shoulder-to-shoulder or celebrating a district milestone with a handwritten note. You’ll own onboarding and implementation, drive adoption across entire transportation teams, advocate for customer feedback internally, and help us build scalable systems as we grow. In some cases, you may partner with a Customer Experience Associate (CXA), guiding priorities and ensuring every customer interaction feels thoughtful, responsive, and human. Responsibilities - Spend at least 4 hours per day on the phone with customers in trainings, onboardings, support intake, and just sharing a laugh with transportation directors around the country - Own customer onboarding and implementation, managing multiple projects simultaneously - Serve as the primary point of contact and trusted partner for assigned accounts - Build deep relationships across stakeholder groups — from drivers to superintendents - Lead product training sessions and drive adoption across entire organizations - Provide hands-on support via phone and email — from “Why won’t this route save?” to tablet troubleshooting - Monitor account health, usage, and sentiment to proactively mitigate risk - Conduct regular check-ins and quarterly account reviews - Collaborate closely with Product, Engineering, Support, Sales, and Operations to advocate for customer needs - Translate customer feedback into actionable insights for the broader team - Maintain clear documentation and follow-through - When paired with a CXA, provide guidance, delegation, and mentorship to ensure high-quality execution.

At OfficeLuv, we work diligently to streamline the ordering process for modern workspaces. Our clients rely on us to keep their offices and work environments running smoothly, and that starts with a Customer Success team that is organized, efficient, and proactive. We are currently looking for a Customer Success Agent to support the end-to-end experience for OfficeLuv customers. This is a role for someone who finds satisfaction in the details—someone who enjoys navigating logistics, coordinating cross-departmentally, and ensuring that every customer interaction is handled with thoughtfulness and tactfulness. - This is a "Work from Home" role; however, candidates must be based out of the Chicago area. - This role is Part Time, with an estimated weekly schedule of around 20-30 hours, with the potential to scale based on business need and seasonal demand. - The starting hourly pay rate for this role is $20-$23/hr, with flexibility to scale based on experience. ABOUT YOU - You believe in creating the best possible customer experience - You thrive in fast-paced environments and multitask with ease without getting flustered - You are detailed, love organization, and are driven by results - You're personable, professional, and positive! - You have great communication skills and are comfortable interacting with customers and account managers regularly - You have a motivating energy and a flexible demeanor - You are proactive, solution-oriented, and highly organized - You are punctual, responsible, and willing to learn new things WHAT YOU'LL DO - Customer Support & Ticket Management - Resolve customer tickets promptly using a CRM (Zendesk) - Accurately tag and categorize customer tickets based on type - Respond to customer inquiries with professionalism and a helpful, positive tone - Data & Systems Management - Update and maintain customer information within internal CRM and backend systems - Ensure accurate documentation of all customer interactions - Cross-Functional Collaboration - Work directly with Account Managers and Operations teams to determine the best course of action for customer requests - Identify recurring customer issues and report trends to the appropriate team members - Act as an internal customer advocate, working closely with internal stakeholders to foster a company-wide culture of customer success QUALIFICATIONS - Bachelor's degree required - 1+ year of experience in Customer Success, Account Management, or related client-facing role - Ability to address tactical issues efficiently and effectively - Strong Listening skills with the ability to understand customer business needs - Proven ability to multitask and prioritize in a dynamic environment - Excellent organizational and time-management skills - Enjoys working as part of a team in a collaborative environment - Clear, professional written and verbal communication skills