• Perform or assist with regulatory filings for medium/high risk states, seeking annual approval for individual commercial marketplace • Completes Qualified Health Plans (QHP) federal and/or state required application templates and documents for medium/high risk states • Guides and conducts special projects; reviews and provides interpretation of application instructions from regulatory agencies (Department of Insurance (DOI) and Centers for Medicare & Medicaid Services (CMS)) • Assists in the development of and implementation of auditing and monitoring strategies for medium/high-risk states • Performs root cause analysis to inform continuous improvement and special project development activities • Oversees and prepares Qualified Health Plan templates and/or formal regulatory filing documents for high-risk states • Audits QHP documents for high-risk states ensuring documents are compliant, accurate and align with product intent • Actively manages and collaborates with Sources of Truth (SOT) document owners for Qualified Health Plan (QHP) filing template and policy form development • Leads meetings as needed; collaborates with cross functional teams to ensure QHP filing documents are accurate • Analyzes proposed and/or enacted federal and state legislation and/or regulatory orders • Communicates impacts and/or risks related to their Regulatory Operations team and Reg Ops Cross-departmental functions for advocacy and/or implementation needs • Leads implementation of passed legislation or new regulations impacting Qualified Health Plan (QHP) scope of work and/or related policy forms and filing templates • Takes ownership of and coordinates team activities for the maintenance, implementation and continuous improvement of department policies, procedures, and work processes

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Windward is seeking a highly motivated Associate ServiceNow Business Analyst – Strategic Portfolio Management (SPM) to support the successful implementation and adoption of ServiceNow applications across customer organizations. This role bridges business needs and technical solutions — gathering requirements, defining processes, and working closely with developers, architects, and stakeholders to ensure that the ServiceNow solution aligns with organizational goals and industry best practices for both government and commercial clients. The ideal candidate will possess a blend of technical acumen and communication skills. - Acquire ServiceNow SPM Certified Implementation Specialist (CIS) certification. - Support workshops, interviews, and process mapping sessions to capture as-is and to-be workflows. - Support documentation of functional and non-functional requirements for ServiceNow implementations. - Translate business needs into clear, actionable user stories and acceptance criteria. - Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation. - Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework. - Define and execute test cases; coordinate user acceptance testing and issue resolution. - Configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development. - Contribute to process documentation, training materials, and continuous improvement initiatives. - Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments. - Provide project updates, status reports, and documentation for decision-making and governance. - Conduct training sessions and create user guides as needed. Qualifications - Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field. - Project management and/or business process experience in a business context. - Familiarity with Agile, Waterfall, and Hybrid development methodologies. - Strong analytical and problem-solving skills with attention to detail. - Excellent communication, facilitation, and stakeholder management skills. Requirements - ServiceNow Certified System Administrator. Preferred Qualifications - Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM). - 1-2 years of business analysis experience, with 1+ year focused on ServiceNow implementations. - Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment. - Familiarity with ServiceNow data structures, tables, and workflows. - Experience with SPM and one or more additional ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, ITBM, SPM, or custom applications). - PMI Project Management Professional (PMP) certification. - ICAgile or equivalent Agile certification. Benefits - Medical, Dental, Vision, Flexible Spending Accounts. - Short Term Disability, Long Term Disability, Life Insurance and AD&D. - Option to purchase additional Life Insurance and AD&D. - Paid Time Off, Personal Leave, Holidays. - 401(k) plan with company match. - Work/life balance.

• Partner with Product Owners and operational stakeholders (Accounting, FP&A, Supply Chain, Sales) to define and prioritize system enhancements across ERP and CRM platforms, ensuring enterprise processes such as quote-to-cash, procure-to-pay, and revenue recognition are scalable and aligned with long-term architecture. • Facilitate communication across departments to identify potential changes to upstream or downstream processes that impact financial transactions, demand planning, fulfillment, and reporting. • Gather and document requirements for sophisticated system improvements and document requirements as user stories with defined acceptance criteria. • Review processes and procedures and provide recommendations to the operational teams and management regarding ways to optimize efficiencies. • Build business and technical workflows that support and outline the processes the business follows to perform its functions. • Independently extract and analyze data, identifying trends to validate business assumptions and propose process optimizations. • Map complex system integrations and data flows across SaaS applications to ensure accuracy, consistency, and governance of enterprise data. • Perform/facilitate User Acceptance Testing (UAT), and create comprehensive test plans that align test cases with business requirements and acceptance criteria. • Prioritize information for Change Control meetings and obtain required approvals for the release and deployment of system changes. • Document system improvements for the end-user and deliver training sessions if needed. • Troubleshoot and resolve issues relating to the configuration of the ERP and CRM systems. • Evaluate and research standard practices for department and cross-department strategic initiatives.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Capital Planning Analyst at JLL, you will join our national Project and Development Services (PDS) Capital Planning platform where our PDS group delivers more than just a project by managing the design and construction of real estate projects from beginning to end, handling every detail on our clients' behalf to deliver the largest return on investment. This Business Analyst position is focused exclusively on the Capital Planning business and provides the opportunity to be involved at every stage including: - Gathering client data requirements and collecting and collating identified data - Supporting data management and accuracy as a Capital Planning project is developed - Reviewing and analyzing client data for accuracy in support of client engagement goals - Developing and generating comprehensive reporting and analytics in support of client engagements - Driving management intelligence What your day-to-day will look like: - Engage to understand client business requirements and data to advise users on the right analytics to communicate the intended message to the target audience - Responsible for a range of analyst activities from simple and efficient data entry, management, and analysis to complex financial modeling exercises in Excel and Smartsheet - Generate business intelligence reporting and analytics to support telling the story of the data - Manage the identification, prioritization, and remediation of data quality issues - Participate in the design and development of technical solutions to ensure that business requirements are satisfied - Participate in and lead weekly client meetings as assigned in support of the Capital Planning process - Create complex formulas and nested functions while developing dynamic dashboards and interactive reports using PivotTables and Pivot Charts - Design and maintain complex financial models and forecasts while working with large datasets and optimizing spreadsheet performance Qualifications - Degree/diploma or relevant educational background in statistics/data analytics/computer science or general degree with data/analysis focus with 3 to 4 years of working experience in data and digital delivery-oriented roles - Demonstrated ability to create complex formulas and nested functions (e.g., INDEX/MATCH, VLOOKUP, SUMIFS) - Experience developing dynamic dashboards and interactive reports using PivotTables and Pivot Charts - Proven ability to design and maintain complex financial models and forecasts - Ability to work with large datasets and optimize spreadsheet performance - Excellence in relationship management with deep understanding of organizational structures including developing and maintaining strong, productive relationships with key stakeholders at all levels - Experience navigating complex corporate hierarchies and matrix structures effectively - Must be familiar with real estate department enterprise management business - Advanced use of Smartsheet - Understanding of data and systems engineering concepts to effectively integrate and analyze data to develop actionable business information deliverables - Able to think logically, organize workflows efficiently, and solve problems independently - Outstanding communication skills—oral and written Requirements - Specific real estate industry vertical experience or specialty - Experience in Tableau and Power BI - Experience with corporate real estate business and/or JLL PDS and construction project/program management - Understanding of Capital Planning processes and methodologies - Knowledge of real estate financial analysis and modeling - Experience with data quality management and remediation processes - Understanding of business intelligence reporting tools and analytics platforms - Experience leading client meetings and stakeholder presentations Benefits - 401(k) plan with matching company contributions - Comprehensive Medical, Dental & Vision Care - Paid parental leave at 100% of salary - Paid Time Off and Company Holidays - Early access to earned wages through Daily Pay