• Serve as the primary escalation point for assigned clinical trials, projects, and programs, ensuring timely resolution of imaging-related issues. • Monitor imaging activities at clinical trial sites and approved imaging centers to ensure timely and high-quality deliverables. • Leverage tools, data, and cross-functional resources to support informed decision-making and foster collaboration with global clinical trial teams and sites. • Partner with internal teams and external partners to ensure consistent, high-quality engagement across study teams and global sites. • Coordinate and track local, regional, and global imaging deliverables, including issue identification, contingency planning, and resolution. • Develop and implement risk mitigation plans to support enrollment targets and database lock timelines. • Partner with internal and external stakeholders to remove operational barriers and enable successful trial execution at site and country levels. • Apply project management and clinical trial expertise to align imaging deliverables with scope, timelines, and budget. • Lead onboarding and oversight of Third-Party Organizations (TPOs), ensuring adherence to performance metrics and budget compliance. • Coordinate operational aspects of imaging trials, including protocol development, imaging plan execution, staff training, and documentation. • Manage relationships with imaging centers, triage technical support for image acquisition, reconstruction, troubleshooting, and data transfer. • Collaborate cross-functionally to maintain project timelines from planning through completion, with a focus on imaging data collection and analysis. • Proactively identify and escalate risks and barriers, coordinating mitigation strategies to maintain project momentum. • Continuously evaluate team activities and processes to propose alternate solutions and process improvements. • Perform other duties as assigned.

• Provide exceptional customer service as the first contact for new Rivia Mind patients • Discuss service offerings with a supportive approach • Coordinate proper patient/provider matching • Assist in scheduling patient evaluations • Ensure insurance eligibility • Demonstrate excellence in every interaction • Support collaborative team efforts in assisting new patients

• Assist with QAing practice submissions to CMS to ensure compliance with application details. • Ensure submissions align with details and correct ACO. • Step in to assist with sending reshuffle PAs to existing practices, requiring attention to detail and time management for high volume work. • Engage in projects that foster understanding of overall operations at Aledade and the healthcare system.

• Maintain a customer service mindset and demeanor to ensure positive patient experiences and representation of Rivia Mind. • Answer patient phone calls, texts, and email inquiries according to department standards, ensuring professionalism and prompt responses. • Serve as the first point of contact for prospective patients, providing a welcoming and informative introduction to Rivia Mind services, and ensuring a positive initial experience that supports patient engagement and trust. • Demonstrate professionalism and patience when navigating challenging or emotionally sensitive patient interactions. • Maintain patient confidentiality and comply with HIPAA regulations in all communications and documentation. • Approach patient interactions with cultural sensitivity and an inclusive mindset, respecting diverse backgrounds and experiences. • Conducts verification of benefits and updates patient charts with current coinsurance, copay, out-of-pocket, and deductible information. • Contribute to department initiatives such as managing the provider waitlist, processing external referrals, and conducting bi-annual insurance verifications. • Schedule new intakes and inform patients of the next steps for their appointment. • Act as a liaison between patients and providers to ensure sufficient support and positive results. • Support additional department responsibilities that nurture existing patient relationships and support their mental health journey. • Contribute to growth insights and partnership visibility by ensuring accurate intake and processing of external referral information. • Respond promptly and professionally to priority referrals, demonstrating empathy and a commitment to delivering a seamless and supportive patient experience. • Maintain up-to-date knowledge on the insurance plans that the practice accepts, and use reliable resources for accurate benefit and credentialing details. • Support practice workflow as needed by scheduling patients and aiding them in completing all necessary documentation before Intake. • Support cross-team collaboration for the benefit of patient care. • Address patient concerns with empathy and clarity, while effectively communicating the value of Rivia Mind’s services. • Participate in team meetings and contribute to a collaborative, growth-oriented work environment. • Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential.