This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting veterans and their families through virtual benefit consultations. - Connect with veterans and families who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Explain available life, accident, and supplemental benefit options clearly and professionally - Guide clients through the enrollment process and answer questions - Maintain accurate digital records and ensure regulatory compliance - Participate in weekly training sessions, team meetings, and leadership development calls Qualifications - Background in client service, benefits advising, or sales is helpful but not required - Strong communication and interpersonal skills in virtual settings - Organized, coachable, and motivated to grow professionally - Comfortable using Zoom, CRM systems, and digital documentation tools - Interest in supporting veterans and their families Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Benefits - Fully remote role — available to candidates based in the United States - Flexible scheduling and autonomy over your workday - Weekly pay via direct deposit - Warm leads provided — no cold calling or prospecting - Full training and licensing support - Monthly and quarterly performance bonuses - Equity opportunities for qualifying team members - Structured leadership development program - Supportive and collaborative team environment Company Description With more than 70 years of service, AO Globe Life partners with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect the financial security of working families across the United States. Our remote-first organization focuses on service, integrity, and meaningful career opportunities. Ready to Apply? If you’re ready to build a purpose-driven remote career that aligns with your experience and values, apply today to learn more about joining our team.

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. ABOUT THE JOB The Client Success Director serves as a senior Account Executive, providing strategic leadership and mentorship to a team of Account Managers. This role drives alignment across client goals and internal operations, advocates for client success at the enterprise level, and acts as a trusted escalation point and resource for resolving complex challenges. The Director fosters a culture of collaboration, accountability, and continuous improvement within their account management team. By leveraging healthcare data insights, market intelligence, and best practices, the Director plays a critical role in guiding enterprise clients through complex challenges and shaping the evolution of service delivery. This role also contributes to broader business objectives including margin optimization, product enhancement, and client experience innovation. The Midwest business unit includes all operations in Indiana, Ohio, Michigan, and Kentucky. Candidate must reside in Indiana or Ohio ideally but would be open to candidates in Michigan and Kentucky . ESSENTIAL DUTIES & RESPONSIBILITIES Client Strategy & Leadership - Act as the senior strategic advisor and point of escalation for key client stakeholders and broker/consultant partners. - Lead proactive planning and long-term success strategies across the client's full scope of services to achieve clinical, engagement, and savings goals. - Define and oversee tailored client coverage models that align with account size, complexity, and growth potential. People Leadership & Teammate Development - Hire, develop, and performance manage a team of Client Success professionals. - Set clear goals and expectations for direct reports by holding teammates accountable for execution and results. Align team goals with broader function and company initiatives and have full accountability for delivered results and goal achievement of the team. - Foster a culture of communication, engagement, accountability and continuous learning. - Conduct regular team meetings and consistent 1:1 coaching. - Conduct regular book of business reviews to provide insights on the overall health of clients in their region focused on risk, renewal, and opportunity. Client / Health Center Implementation & Expansion - Oversee planning and execution of new clients and/or health center launches in collaboration with Sales, Implementation, and Operations. - Identify expansion opportunities within current clients, including new populations, sites, and services. Collaborate to identify and manage pipeline achieving assigned expansion goals. Growth & Retention - Own the client renewal process and ensure high retention through proactive performance management and strategic relationship building. - Lead revenue growth efforts within the client base, targeting upsells and cross-sells of new products, services, and populations. - Prioritize margin optimization and drive improvements for accounts through engagement, pricing, or scope adjustments. Data-Driven Insight & Performance Oversight - Guide account team and clients through healthcare utilization, population health, and clinical performance data, translating complex insights into actionable strategies. - Assess client NPS survey feedback and develop action plans. - Lead quarterly business reviews and executive reporting across assigned accounts. Engagement & Communication Strategy - Partner with Marketing to design and execute tailored engagement strategies that drive employee/member engagement and satisfaction. - Integrate feedback mechanisms and client pulse tools to continually assess and evolve communication strategies. Cross-Functional Collaboration - Partner with Operations and Clinical Leadership to drive alignment between health center operations and client expectations. - Serve as the internal voice of the client, informing enhancements to product offerings and delivery models. Operational & Contractual Execution - Oversee contractual compliance, eligibility file processes, incentive programs, and accurate client invoicing with a focus of moving clients to our preferred packages and contractual terms. - Support and guide responses to complex Requests for Proposals (RFPs) as needed. - Ensure Salesforce data integrity and visibility into client activity, risks, and strategic plans. - Ensure monthly completion of Business at Risk reporting and development of Action Plans for clients at risk. QUALIFICATIONS Bachelor’s degree in business, Healthcare Administration, or a related field and 8+ years of progressive experience in client success, healthcare operations, consultant/broker experience or strategic account management—preferably in employer-sponsored healthcare or wellness services. Proven leadership experience in managing teams. Proven success managing enterprise-level clients with complex needs and high expectations. Experience leading cross-functional initiatives and influencing stakeholders at all levels. Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment. DESIRED ATTRIBUTES - Exceptional executive presence and relationship-building skills. - Strategic mindset with the ability to translate data into actionable insights. - Strong communication, presentation, and facilitation skills. - Demonstrated ability to manage ambiguity and drive solutions across matrixed teams. - High accountability, with a relentless focus on client satisfaction and outcomes. - Proficiency with Microsoft Office and CRM platforms (Salesforce and Tableau strongly preferred). - Willingness to travel up to 50% as needed. Pay Range: $110,000 - $175,000/yr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive. We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

• Develop and Lead the CSM Team • Drive Retention & Expansion • Partner Enablement & Accountability • Customer Health & Risk Management • Cross-Functional Collaboration • Lead resolution of complex customer and partner escalations

Role: At ACQ, technology should accelerate our people, not slow them down. Reporting to the IT Systems Manager, the CRM Specialist ensures HubSpot is configured, governed, optimized, and supported in a way that removes friction for end users and reinforces operational excellence across the business. This role owns HubSpot support and administration end to end, managing ticket request intake, identifying root causes, and implementing durable solutions. This role exists because HubSpot sits at the center of a rapidly evolving ecosystem. We recently launched an internal platform with an integrated payments module that connects deeply with HubSpot and currently drives a high volume of ticket requests across Sales, Marketing, and Operations. The HubSpot Support Specialist plays a critical role in stabilizing this environment by supporting teams day to day while partnering with stakeholders to improve system reliability, reduce friction, and steadily lower ticket volume through better design, automation, and documentation. Responsibilities: - Provide HubSpot support and administration end to end, including user management, permissions, objects, pipelines, workflows, reporting, and overall system configuration. - Serve as the primary point of contact for a high volume of HubSpot ticket requests, managing intake, prioritization, and resolution based on impact and defined SLAs. - Identify recurring issues and root causes across HubSpot, integrations, and internal systems, and implement durable solutions that reduce ticket volume over time. - Maintain strong data hygiene and governance to ensure HubSpot remains a trusted source of truth for reporting and decision-making. - Partner with Sales, Marketing, Operations, Product, and Engineering to support and stabilize HubSpot integrations, including an internal platform with an integrated payments module. - Create and maintain documentation, SOPs, and training materials that improve consistency, enable self-service, and reduce ongoing support burden. Requirements: - 2+ years of hands-on experience administering HubSpot or a comparable CRM in a production environment, with end-to-end ownership of configuration and support. - Experience supporting high-volume CRM environments, including managing intake, prioritization, and resolution through a ticketing system or structured request process. - Strong technical understanding of HubSpot configuration and automation, including users, permissions, objects, workflows, reporting, and data governance. - Experience supporting and troubleshooting CRM integrations with third-party SaaS tools and internally developed systems. - Ability to partner effectively with Sales, Marketing, Operations, Product, and Engineering to translate business needs into scalable system solutions. - Excellent communication, organization, and prioritization skills, paired with a growth mindset and focus on long-term system improvement. Results: - HubSpot tickets are triaged, prioritized, and resolved efficiently, with clear ownership and consistent adherence to defined SLAs. - Recurring HubSpot and integration issues are identified, documented, and eliminated over time, resulting in a sustained reduction in ticket volume. - Data across contacts, companies, deals, and custom objects remains clean, consistent, and reliable, supporting accurate reporting and downstream systems. - Workflows, automations, and system configurations function predictably, reducing manual work and operational friction for Sales, Marketing, and Operations. - HubSpot onboarding, access changes, and offboarding are executed accurately and on time, with minimal disruption to users. Location: - Remote, USA - Must be willing to travel 4-6 times per year to Las Vegas, NV - Standard working hours are Monday through Friday, 9:00 AM – 6:00 PM PST, with periodic workshops or special events. Occasional after-hours support may be required for urgent issues. Compensation: - $60,000 - $75,000 annually - The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below). Benefits: We offer a comprehensive, evolving benefits package designed to support your health, family, and wellbeing. Some key offerings: - Flexible Unlimited Paid Time Off and Company-wide Holidays - Employer sponsored Medical, Dental, & Vision plans - $1,950 annual Employer HSA contribution - FSA options including dependent care - Employee assistance program and mental health resources - Employer match program for 401(k), eligible for both Traditional and Roth accounts - $1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more! - For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas * Benefits eligibility applies only to full-time roles. ACQ Core Values: Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. Competitive Greatness Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns. Sincere Candor Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally. Unimpeachable Character Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.