• Develop and Lead the CSM Team • Drive Retention & Expansion • Partner Enablement & Accountability • Customer Health & Risk Management • Cross-Functional Collaboration • Lead resolution of complex customer and partner escalations

Role: At ACQ, technology should accelerate our people, not slow them down. Reporting to the IT Systems Manager, the CRM Specialist ensures HubSpot is configured, governed, optimized, and supported in a way that removes friction for end users and reinforces operational excellence across the business. This role owns HubSpot support and administration end to end, managing ticket request intake, identifying root causes, and implementing durable solutions. This role exists because HubSpot sits at the center of a rapidly evolving ecosystem. We recently launched an internal platform with an integrated payments module that connects deeply with HubSpot and currently drives a high volume of ticket requests across Sales, Marketing, and Operations. The HubSpot Support Specialist plays a critical role in stabilizing this environment by supporting teams day to day while partnering with stakeholders to improve system reliability, reduce friction, and steadily lower ticket volume through better design, automation, and documentation. Responsibilities: - Provide HubSpot support and administration end to end, including user management, permissions, objects, pipelines, workflows, reporting, and overall system configuration. - Serve as the primary point of contact for a high volume of HubSpot ticket requests, managing intake, prioritization, and resolution based on impact and defined SLAs. - Identify recurring issues and root causes across HubSpot, integrations, and internal systems, and implement durable solutions that reduce ticket volume over time. - Maintain strong data hygiene and governance to ensure HubSpot remains a trusted source of truth for reporting and decision-making. - Partner with Sales, Marketing, Operations, Product, and Engineering to support and stabilize HubSpot integrations, including an internal platform with an integrated payments module. - Create and maintain documentation, SOPs, and training materials that improve consistency, enable self-service, and reduce ongoing support burden. Requirements: - 2+ years of hands-on experience administering HubSpot or a comparable CRM in a production environment, with end-to-end ownership of configuration and support. - Experience supporting high-volume CRM environments, including managing intake, prioritization, and resolution through a ticketing system or structured request process. - Strong technical understanding of HubSpot configuration and automation, including users, permissions, objects, workflows, reporting, and data governance. - Experience supporting and troubleshooting CRM integrations with third-party SaaS tools and internally developed systems. - Ability to partner effectively with Sales, Marketing, Operations, Product, and Engineering to translate business needs into scalable system solutions. - Excellent communication, organization, and prioritization skills, paired with a growth mindset and focus on long-term system improvement. Results: - HubSpot tickets are triaged, prioritized, and resolved efficiently, with clear ownership and consistent adherence to defined SLAs. - Recurring HubSpot and integration issues are identified, documented, and eliminated over time, resulting in a sustained reduction in ticket volume. - Data across contacts, companies, deals, and custom objects remains clean, consistent, and reliable, supporting accurate reporting and downstream systems. - Workflows, automations, and system configurations function predictably, reducing manual work and operational friction for Sales, Marketing, and Operations. - HubSpot onboarding, access changes, and offboarding are executed accurately and on time, with minimal disruption to users. Location: - Remote, USA - Must be willing to travel 4-6 times per year to Las Vegas, NV - Standard working hours are Monday through Friday, 9:00 AM – 6:00 PM PST, with periodic workshops or special events. Occasional after-hours support may be required for urgent issues. Compensation: - $60,000 - $75,000 annually - The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below). Benefits: We offer a comprehensive, evolving benefits package designed to support your health, family, and wellbeing. Some key offerings: - Flexible Unlimited Paid Time Off and Company-wide Holidays - Employer sponsored Medical, Dental, & Vision plans - $1,950 annual Employer HSA contribution - FSA options including dependent care - Employee assistance program and mental health resources - Employer match program for 401(k), eligible for both Traditional and Roth accounts - $1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more! - For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas * Benefits eligibility applies only to full-time roles. ACQ Core Values: Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. Competitive Greatness Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns. Sincere Candor Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally. Unimpeachable Character Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.

Let’s be unstoppable together! Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. Our Critical Sales Skills At the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business. - Effectively Presents Solutions: Delivers tailored, compelling solutions that align with customer needs and drive action. - Knows the Buying Influences: Identifies key decision-makers and understands their motivations and influence. - Manages Buyer Indifference: Recognizes and explores customer hesitation to uncover new needs or opportunities. - Understands Customer Needs: Operates as a recognized expert to articulate customer needs in the customer's business language and business context. - Being Resilient: Bounces back from setbacks with composure and positivity; helps others stay productive during tough times. - Manages Ambiguity: Stays focused and calm in uncertain situations; guides others through change. What will you be doing? The Fresh Foods Senior Manager/Consultant role will support a long-established client in the Produce space as part of the dynamic, growing Fresh Foods Mid-Market practice. The Senior Manager will serve as the day-to-day Client contact, advising and supporting all Circana data & insights efforts. Partnering with the Client Service person, the Senior Manager will ensure that the client secures maximum benefit of subscribed services and leads the client up the insights development curve. Further, the role will partner with all Circana Solution Leads (e.g., Media, Analytics, Innovation, Food Service, Consumption, Technology and more) to leverage our massive toolkit to bolster the client’s Marketing/Sales/Insights programs to yield Sales growth. This role is a terrific pathway to quickly build subject matter expertise and forge internal and external networks to fuel career development…and have fun along the way! The Fresh Foods practice is the trusted industry advisor for Produce and is the data-of-record for all Associations and Wall Street…so come and be a part of the industry leadership! Job Responsibilities - Drive Client Growth: Identify and pursue opportunities to expand client relationships by aligning Circana’s data and software solutions with their strategic goals. - Deliver Insight-Led Solutions: Translate complex data into actionable insights that help clients make informed decisions and achieve measurable outcomes. - Manage the Sales Cycle: Lead end-to-end sales processes including prospecting, needs assessment, solution development, negotiation, and closing. - Collaborate Cross-Functionally: Partner with internal teams (e.g., Client Insights, Product, and Analytics) to deliver integrated solutions and ensure client success. - Maintain Industry Expertise: Stay current on trends in Retail, CPG and Produce to position Circana as a thought leader and trusted advisor. - Build Strategic Relationships: Develop and maintain strong relationships with key stakeholders across client organizations, including decision-makers and influencers. - Utilize Sales Tools and Platforms: Leverage Circana’s proprietary platforms (e.g., Unify+, Liquid Data, Intelligence Suite) to support client engagements and solution delivery. - Achieve Revenue Targets: Meet or exceed individual and team sales goals through disciplined pipeline management and strategic account planning. Requirements - 5-7+ years of Circana-oriented CPG syndicated market research experience. - Demonstrated experience managing a budget plan target and revenue/account management in a market research service company. - Intermediate to Expert level SME with Unify+ and/or similar OLAP tools. - Demonstrated mastery 4P analytics to drive business growth recommendations through insights. - Strong communication skills—both written and verbal—to effectively and efficiently progress efforts forward. - Strong networking and teaming acumen given the myriad topics and Circana solutions. - A proactive “go-getter” who is excited to develop their career through effort and positivity. - Category management expertise and direct experiencing utilizing market measurement and consumer insights to drive a company’s strategic objectives with retail partners. - Client/account management skills including CRM systems, relationship mapping and joint business planning essential. Circana Behaviors As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role: - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Location This position can be located in the following area(s): Orlando, FL and/or Chicago, IL preferred, role is remote, however client has locations in both cities and ability to be on-site occasionally would be ideal for success. Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission. The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $90,000.00 to $115,000.00 USD. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission. You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description. The anticipated application deadline for this position is approximately Wednesday, March 25, 2026. #LI-AS1

• The Named Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies, and frameworks for measurable impact. • You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences. • Accountable for Customer’s overall success with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization. • Act as the central point of contact throughout the Customer’s lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. • Network within accounts to achieve successful execution of client's strategy and roadmap. • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals. • Drive adoption of Adobe products – using data to provide insights and progress from baseline through the maturity curve. • Champion innovation by sharing industry trends and new ways your customers can use Adobe solutions to advance their digital maturity. • Identify Customer risk, and collaborate with the extended Adobe team to build and activate “get well” plans. • Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements, and asks back into the internal ecosystem. • Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach.