• Analyze business and pricing processes to identify optimization opportunities • Conduct discovery sessions to understand client needs and processes • Recommend improvements based on best practices • Align platform capabilities with client requirements • Design and validate pricing experiments with Data Scientists • Configure pricing platform for optimal client setup • Deliver user training and ongoing support • Monitor pricing performance and share insights • Drive user adoption and recommend strategies to maximize platform value

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: Large Bank Data Analytics Internal Audit Senior Consultant Joining our Consulting Financial Services practice is an opportunity to help make the world more honest, transparent, safe, and secure. From day one of being on our team, you will assist our clients with transforming their governance, embedding risk in their decision-making and maintaining efficient compliance. We will enable an entrepreneurial and innovative environment for you to deliver transformative consulting services and to develop deeply specialized skill sets demanded in today’s market. The Large Bank Data Analytics Internal Audit Senior Consultant will be an experienced, self-motivated professional interested in joining our expanding internal audit team. This position has limited travel. This primarily responsibilities include leading Data Analytics Consulting engagements, providing critical solution development across a broad portfolio of external clients. You retain a combination of functional knowledge and execution skills in leveraging SQL, Tableau, Python, Snowflake, SAS and other like products. We prefer candidates with a strong client facing consulting background and business accounting/finance acumen. Minimal travel is required for this position, with client work primarily being performed remotely. You will be responsible for: - Interface and communicate with subject matter experts of varied backgrounds, including c-suite executives, to properly assess data analytics requirements and execution strategy. - Conducting fieldwork, preparing workpapers to support conclusions, discussing findings and observations with management, and preparing written reports of various types and formats. - Involved in providing clients with advice to improve and optimize internal controls, enhance and transform internal audit approach and methodologies and performing risk assessments. - Conduct a thorough review of the code to ensure it aligns with its intended purpose and offer a credible challenge where necessary. - Utilize SQL, SAS, or Python to clean, transform, and integrate large and diverse data sources. - Perform ad-hoc data analysis using tools such as SQL, Tableau, Alteryx or Python. - Create visually stunning and salient reports using tools such as Power BI or Tableau (additional tools are a major plus). - Possess effective writing and communication skills for audiences of diverse business and technical backgrounds - Balance multiple projects with attention to detail while meeting deadlines Qualifications: - Bachelor's degree required. - 3+ years’ experience of working in financial institutions, Big 4 or equivalent, or regulatory supervisory of financial institutions. - 3+ years of advanced experience with SQL, Power BI, Snowflake, SAS, Python or like toolset - 3+ years of experience in creating dashboards and deploying to clients using Tableau (or Power BI) - Exposure to larger financial institutions ($100 billion and up) preferred. - Prior experience should include progressive responsibilities, including supervising and reviewing the work of others, and project management, including self-management of simultaneous work-streams and responsibilities. - Strong written and verbal communication and comprehension both formally and informally to our clients and our teams, in a variety of formats and settings, including in interviews, meetings, calls, e-mails, reports, process narratives, presentations, etc. - Internal control design and effectiveness understanding. - Willingness to travel up to 25%. We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. The application deadline for this role is 06/30/2026. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $80,500.00 - $160,400.00 per year. Our Benefits: Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe: Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world. Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws. Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge. Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable. If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation

• Develop, maintain, and enhance operational, executive, and compliance-related reports to support decision-making and oversight. • Write and optimize complex SQL queries using InterSystems Caché SQL to extract, analyze, and validate data. • Work extensively with the Artiva software debt collections platform to support reporting, analytics, and operational insights. • Engage with business users and executive stakeholders to gather, clarify, and document business and reporting requirements. • Translate business requirements into clear functional specifications for software developers and technical teams. • Provide ongoing stakeholder support by responding to data requests, explaining analytical results, and ensuring reporting accuracy and consistency. • Participate in Agile development processes, including backlog refinement, sprint planning, and reviews. • Contribute to the development process, including testing, validation, and collaboration on data-related enhancements. • Ensure data quality, integrity, and adherence to organizational and federal standards.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Strategic Client, Customer Success Data Analyst plays a key client-facing role, partnering with high-value accounts to uncover needs, define strategies, and deliver data-driven solutions that support business goals. This role leverages analytics, reporting, and visualization tools to monitor program health, track user adoption, and identify risks or opportunities that impact account performance and retention. Serving as a liaison between clients and internal teams, the analyst ensures service excellence by managing service center requests, analyzing key data points, and delivering clear, actionable insights through frequent, professional communication. Proven ability to adopt new technologies quickly, uphold SLAs and CSAT standards, and build lasting client relationships is essential to success in this role. This is a 100% remote position, individual must be open to occasional travel and is required to be in United States. Responsibilities: - Monitor service levels, client satisfaction, and activity to proactively identify issues or opportunities. - Develop and maintain complex reports and dashboards using Excel, Power BI, Salesforce, and internal systems. - Identify data quality issues, recommend corrective actions, and ensure data integrity. - Collaborate with cross-functional teams to support new solutions and provide technical support. - Prepare and present analytical insights for Quarterly Business Reviews and other client-specific analyses. - Work closely with development and project teams in a fast-paced environment. - Manage data integration solutions, ensuring efficient extraction, transformation, and loading of data. - Build and nurture relationships with account representatives at all levels to ensure seamless communication. - Conduct root cause analysis on contact drivers to prioritize optimization opportunities. - Develop and maintain client-specific SOPs, process documentation, and workflows. - Escalate operational and technical issues to internal teams to resolve billing, technology, or operational challenges. - Test product enhancements or features to ensure successful implementation for client programs. - Partner with Directors to strengthen relationships and drive client success. - Perform research and analysis for both internal and external stakeholders to support data-driven decision-making. - Ensure timely resolution of service tickets and monitor ticket progress for closure. - Verify billing accuracy, identify discrepancies, and recommend solutions for any invoicing issues. - Track and report on trends to inform regular account reviews. - Keep client fact sheets updated and relevant to reflect changing needs. - Gather customer feedback and make recommendations to enhance products and services. - Provide training and create job aids for both departmental and customer needs. - Address and resolve customer escalations promptly. - Perform other duties as assigned by management to support team and client objectives. What You May Need to be Successful: - High School diploma or GED equivalent required; 4+ years of experience in customer support, data analytics, or a related field. - Proven expertise in data analysis, reporting, and customer success, with 2-4 years of experience in an analytics/reporting role. - Strong proficiency in MS Excel, MS Teams, and Salesforce CRM; experience with Business Intelligence (BI) tools is a plus. - Exceptional written and verbal communication skills, with the ability to present complex data in a clear, actionable, and insightful manner. - Ability to work effectively in a cross-functional team environment, adapting to rapid changes and multiple priorities. - Excellent organizational skills with the ability to manage multiple projects simultaneously and prioritize tasks. - Occasional travel to customer sites may be required to support customer success outreach. - Internal FA experience is a plus. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays - Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $60-80K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.