At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Strategic Client, Customer Success Data Analyst plays a key client-facing role, partnering with high-value accounts to uncover needs, define strategies, and deliver data-driven solutions that support business goals. This role leverages analytics, reporting, and visualization tools to monitor program health, track user adoption, and identify risks or opportunities that impact account performance and retention. Serving as a liaison between clients and internal teams, the analyst ensures service excellence by managing service center requests, analyzing key data points, and delivering clear, actionable insights through frequent, professional communication. Proven ability to adopt new technologies quickly, uphold SLAs and CSAT standards, and build lasting client relationships is essential to success in this role. This is a 100% remote position, individual must be open to occasional travel and is required to be in United States. Responsibilities: - Monitor service levels, client satisfaction, and activity to proactively identify issues or opportunities. - Develop and maintain complex reports and dashboards using Excel, Power BI, Salesforce, and internal systems. - Identify data quality issues, recommend corrective actions, and ensure data integrity. - Collaborate with cross-functional teams to support new solutions and provide technical support. - Prepare and present analytical insights for Quarterly Business Reviews and other client-specific analyses. - Work closely with development and project teams in a fast-paced environment. - Manage data integration solutions, ensuring efficient extraction, transformation, and loading of data. - Build and nurture relationships with account representatives at all levels to ensure seamless communication. - Conduct root cause analysis on contact drivers to prioritize optimization opportunities. - Develop and maintain client-specific SOPs, process documentation, and workflows. - Escalate operational and technical issues to internal teams to resolve billing, technology, or operational challenges. - Test product enhancements or features to ensure successful implementation for client programs. - Partner with Directors to strengthen relationships and drive client success. - Perform research and analysis for both internal and external stakeholders to support data-driven decision-making. - Ensure timely resolution of service tickets and monitor ticket progress for closure. - Verify billing accuracy, identify discrepancies, and recommend solutions for any invoicing issues. - Track and report on trends to inform regular account reviews. - Keep client fact sheets updated and relevant to reflect changing needs. - Gather customer feedback and make recommendations to enhance products and services. - Provide training and create job aids for both departmental and customer needs. - Address and resolve customer escalations promptly. - Perform other duties as assigned by management to support team and client objectives. What You May Need to be Successful: - High School diploma or GED equivalent required; 4+ years of experience in customer support, data analytics, or a related field. - Proven expertise in data analysis, reporting, and customer success, with 2-4 years of experience in an analytics/reporting role. - Strong proficiency in MS Excel, MS Teams, and Salesforce CRM; experience with Business Intelligence (BI) tools is a plus. - Exceptional written and verbal communication skills, with the ability to present complex data in a clear, actionable, and insightful manner. - Ability to work effectively in a cross-functional team environment, adapting to rapid changes and multiple priorities. - Excellent organizational skills with the ability to manage multiple projects simultaneously and prioritize tasks. - Occasional travel to customer sites may be required to support customer success outreach. - Internal FA experience is a plus. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays - Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $60-80K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

• Assist clients with transforming their governance and embedding risk in decision-making • Lead Data Analytics Consulting engagements • Conduct fieldwork and prepare workpapers to support conclusions • Discuss findings with management and prepare written reports • Provide clients with advice to improve internal controls • Clean, transform, and integrate large data sources using SQL, SAS, or Python • Perform ad-hoc data analysis and create reports using tools such as Power BI or Tableau

Delivering an exceptional infusion experience, everywhere. Delivering on our unyielding commitment, always. Naven Health is a nationwide home infusion nursing network and clinical platform focused on delivering specialized, truly exceptional infusion care. With over 1,600 team members, including over 1,500 nurses, we are a company aligned to the values of the nurses at our center – to provide an exceptional infusion experience, everywhere. Naven Health delivers home infusion services for a broad range of specialized therapies, as well as clinical trial services and special programs for pharmaceutical manufacturers. Joining the Naven Health team means being a part of a dynamic and growing organization that is dedicated to our customers, our teammates, and the patients we serve. Job Description Summary: The Data Analyst supports our operations by transforming data into actionable insights that improve workforce efficiency, nurse coverage and operational performance. This role combines technical expertise in data analysis and visualization with a strong understanding of healthcare operations to drive informed decision-making across teams. The ideal candidate thrives in a fast-paced environment and is passionate about using data to make measurable impact on patient care and organizational success.Job Description: ​ Job Responsibilities (listed in order of importance and/or time spent) - Develop and maintain operational dashboards, reports and performance analyses using Power BI, SQL and Excel - Perform detailed validation of datasets and identify dependencies, trends, and opportunities for process improvement. - Collaborate with cross-functional teams-Including clinical operations and data engineering to enhance data quality, timeliness and documentation accuracy. - Present findings, insights and recommendations to both technical and non-technical stakeholders. - Conduct ad-hoc and recurring analyses to monitor and address data quality, anomalies and validation issues. - Research, identify and resolve outliers or irregularities in operational and clinical datasets. - Perform QA/QC reviews on reports and dashboards prior to distribution to internal teams and clients. - Serve as a subject matter expert for internal and client-facing data management specifications. - Build and maintain documentation for data sources, project methodologies and processes Supervisory Responsibilities Does this position have supervisory responsibilities? (i.e., hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.) No x Basic Education and/or Experience Requirements - Bachelor’s Degree in relevant field (information science, computer science, Finance or Math) - 2 years of experience in data analytics or reporting role (healthcare experience preferred) - 2 years of intermediate SQL, Microsoft Office Such as Excel (formulas, calculations, charts, graphs, pivot tables, etc.) Basic Qualifications - Strong Analytical and problem-solving skills with exceptional attention to detail - Proficiency in SQL and data visualization tools such as Power Bi or Tableau - Clear and effective communications skills with both technical and operational audiences Preferred Qualifications & Interests (PQIs) - Preferred level of education - Power Bi - Microsoft PL-300 Certification or similar. Due to state pay transparency laws, the full range for the position is below: Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay Range is $53,879.21-$89,821.18 Benefits: -Medical, Dental, & Vision Insurance -Paid Time off -Bonding Time Off -401K Retirement Savings Plan with Company Match -HSA Company Match -Flexible Spending Accounts -Tuition Reimbursement -myFlexPay -Family Support -Mental Health Services -Company Paid Life Insurance -Award/Recognition Programs Naven Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information. ​

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting a leading AI research lab in evaluating agent-generated research reports related to sports analytics. - Evaluate agent-generated research reports for accuracy, relevance, data integrity, and clarity - Assess insights derived from player statistics, team metrics, and game analytics - Verify statistical tables, historical records, and league data using reputable public sources - Identify inconsistencies in performance analysis, comparative metrics, and trend interpretations - Work independently to complete evaluations within deadlines - Maintain consistency and precision across all assigned tasks Qualifications - 2–3 years of professional experience in sports analytics, performance analysis, sports data research, or related roles - Experience working with player statistics, advanced metrics, and performance indicators - Familiarity with team performance data, win-loss trends, and efficiency metrics - Experience analysing league standings, rankings, and seasonal comparisons - Hands-on exposure to historical sports records and longitudinal performance data - Experience interpreting game analytics such as play-by-play data, predictive models, or advanced statistical metrics - Experience sourcing and validating sports datasets, statistical tables, and historical records from credible public sources - Strong analytical skills and attention to detail - Excellent written communication skills - Ability to work independently in asynchronous environments Requirements - Bachelors or Masters degree in Sports Analytics, Statistics, Data Science, Sports Management, Economics, or a related field Benefits - Independent contractor role - Fully remote with flexible scheduling - Part-time commitment (approximately 20–40 hours per week) - Competitive rates between $40–$60/hour depending on expertise - Weekly payments via Stripe or Wise - Projects may extend or adjust depending on scope and performance - No access to confidential or proprietary information