• Engage with clients to understand their financial objectives and guide them through the mortgage application process with attention to detail. • Assess client financial profiles, including income, credit history, and debt obligations, to determine eligibility and recommend suitable loan options. • Educate clients on various loan programs, terms, and rates available, ensuring they make informed decisions aligned with their long-term financial interests. • Collaborate with internal teams to expedite loan processing and ensure timely closings. • Maintain confidentiality and security of client information at all times, adhering to strict privacy policies and regulatory requirements. • Cultivate lasting relationships with clients by delivering exceptional service and providing ongoing support throughout the loan lifecycle. • Stay abreast of industry trends, market conditions, and regulatory changes to provide accurate and up-to-date guidance to clients. • Participate in business development initiatives, networking events, and community endeavors to enhance visibility and generate new business prospects.

• Focus on customer satisfaction by demonstrating teamwork and empowerment, solving problems through a consultative approach, operating with honesty and integrity and providing a highly responsive and unsurpassed level of customer service. • Establish yourself as your customers “go-to” expert by bringing a dynamic mix of technical knowledge, business acumen and a thoughtful customer approach to the table. • Develop and cultivate relationships for new business, existing accounts, in order to increase profitability and sales growth for both Benjamin Moore and our partners. • Drive, orchestrate and close opportunities with key partners, producing transformative business outcomes. • Leverage professional solution based selling skills to meet customer needs while utilizing selling tools provided. • Seek and qualify new business in accordance with Company account stratification goals.

• Assist clients with planning and booking domestic and international travel. • Research destinations, accommodations, transportation, and activities to meet client needs. • Provide personalized recommendations and handle itinerary changes or updates. • Maintain knowledge of current travel trends, promotions, and industry guidelines. • Deliver excellent customer service before, during, and after travel.

• Deliver lessons in accordance with Berlitz teaching principles: focusing on the goals, needs, and interests of students. • Conduct level assessments and needs-analyses, as assigned by Service Delivery Manager or Academic Specialist. • Work with private and group students at the Learning Center, one of our offsite locations or virtually, assigned by Service Delivery Manager. • Meet with Academic Specialist regularly to participate in lesson evaluation and coaching plan to strengthen teaching skills and ensure SMART goals are met. • Complete training and professional development modules in @Berlitz Learning website and/or face-to-face live sessions, assigned by Academic Specialist. • Responsible for keeping student pedagogical and attendance records up to date. • Integrate learning technology into teaching programs and maintain shared teaching resource materials. • Perform duties as deemed fit for proper execution and delegated by the Service Delivery Manager or Academic Specialist.