This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Customer Success & Implementation Manager at TrustArc, you will play a crucial role in both leading complex customer implementations and nurturing long-term relationships. A TrustArc CSI: - Guides customers through the successful deployment, scaling, and optimization of the applications within the TrustArc Data Privacy Management Platform. - Is AI-curious - have you created anything? I’d love to learn more about what you’ve been working on, how and why. - Serves as a key post-implementation partner, proactively driving customer satisfaction, assisting in identifying expansion opportunities, and providing strategic product feedback. - Is a self-starter who excels in high-paced environments and thrives in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. - Is a master collaborator - you will partner with our Go-To-Market, Product Management, Engineering, and Technical Support teams and are the primary point of contact for implementation projects and ongoing Customer Success while acting as a trusted advisor for our clients. - Bi-lingual is a major plus (Spanish). This role requires strong problem-solving skills, time and project management skills, knowledge of privacy principles (CIPM certification is ideal), and the ability to interpret how regulatory trends may impact client operations. In addition, you may help train new team members and manage internal initiatives. As an escalation point for complex client issues, your problem-solving skills and customer advocacy will be critical in shaping both customer success and the future of the TrustArc platform. What You'll Do - Lead complex, multi-application implementations, ensuring successful project execution, on-time delivery, and customer satisfaction. - Manage implementation plans and coordinate cross-functional stakeholders. - Build and sustain strong relationships with clients, acting as a strategic advisor by understanding their business objectives, privacy challenges, and long-term goals. - Provide practical guidance on operationalizing processes, data flows, and regulatory impacts, and lead trainings to optimize the platform for client use cases. - Manage implementations ensuring the platform aligns with customer-specific requirements. - Partner with Product Management and Engineering teams to translate customer feedback into actionable insights for product enhancements, driving continuous improvement and innovation. - Monitor platform usage, analyze trends, and identify growth opportunities. - Collaborate with Sales on upsell strategies and expansion opportunities within existing accounts. - Support colleagues on complex customer calls and provide thought leadership within the Customer Success team. - Represent TrustArc at key industry events, including privacy conferences, to strengthen customer relationships and gather market insights. Key Metrics & Outcomes - Successful on-time delivery of full lifecycle implementations. - High customer satisfaction and retention, evidenced by customer NPS and churn reduction. - Expanded customer usage and adoption, leading to increased upsell and cross-sell opportunities. - Effective internal collaboration resulting in meaningful product enhancements based on customer feedback. What You'll Bring - 3+ years of experience delivering enterprise SaaS solutions, with a minimum of 2 completed full lifecycle implementations. - Strong understanding of privacy regulations and operationalization (CIPM certification preferred). - Experience in data analysis, report creation, process flow design, and platform configuration. - Ability to independently manage multiple projects, prioritize tasks, and deliver solutions that meet or exceed expectations. - Strong verbal and written communication skills, with a proven ability to deliver workshops and presentations to diverse audiences. - Demonstrated ability to work cross-functionally and influence internal stakeholders to advocate for customer needs. - Proven success in building long-term customer relationships, with a focus on fostering trust, loyalty, and customer success. - Minimum of 2 years in an Implementation & Customer Success Manager role within an enterprise environment, with experience managing and mentoring team members. - This role will primarily serve East Coast and EU clients. - This role is ideal for a privacy-savvy professional with a passion for delivering outstanding customer experiences, driving strategic growth, and influencing product development within a dynamic SaaS company. What We Offer - Health, Vision, and Dental Care (also available for partner). - Endless PTO Program. - 100% Work from Home. - Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle. - $2,500 active employee referral program. - Compensation: up to CA$ 130,000 CAD per year. - Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers the opportunity to manage and grow enterprise AI/ML accounts while ensuring customer success and operational excellence. As a Customer Relationship Manager, you will act as a trusted advisor to clients, bridging business needs with technical delivery teams to drive satisfaction, retention, and expansion. You will oversee complex projects involving AI data workflows, including annotation, supervised fine-tuning, and multilingual operations, while supporting commercial discussions and strategic account planning. The position emphasizes client engagement, proactive problem solving, and collaboration with cross-functional teams. This is ideal for professionals with program management experience in AI/ML data services who enjoy balancing strategic oversight with hands-on delivery. Success in this role directly impacts both customer outcomes and the growth of enterprise partnerships. - Serve as the primary point of contact for assigned AI/ML enterprise accounts, developing strong executive-level relationships. - Oversee project delivery, ensuring quality outcomes in data curation, annotation, model evaluation, and AI safety/alignment services. - Drive customer satisfaction (CSAT), retention, and identify upsell and cross-sell opportunities within existing accounts. - Lead Quarterly Business Reviews (QBRs) and coordinate future project planning with clients. - Collaborate with Sales and Go-To-Market teams on account strategy and support contract renewals or commercial discussions. - Monitor and track SLAs, KPIs, and quality frameworks to maintain service excellence. Qualifications - 2+ years of experience in program or delivery management, ideally in Remote Crowd or AI/ML data operations projects. - Working knowledge of AI/ML data services, model development lifecycle, and data annotation platforms. - Experience managing multiple complex accounts and engaging with enterprise procurement teams. - Strong executive presence, stakeholder management, and strategic thinking abilities. - Excellent communication, analytical, and problem-solving skills, with a client-first mindset. - Preferred: Experience with GenAI, LLMs, AI model evaluation, global delivery teams, or multilingual data operations. Benefits - Competitive salary range: $80,000–$100,000 USD plus on-target bonus (OTB). - Opportunity to work with cutting-edge AI and ML technologies in enterprise settings. - Flexible work environment with global collaboration across remote teams. - Professional growth through exposure to AI/ML data operations, strategic client engagement, and delivery leadership. - Inclusive and diverse work culture promoting equity and opportunity for all employees. Company Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers an exciting opportunity to enhance customer experiences by optimizing internal processes and supporting Customer Success teams in a fast-paced, mission-driven environment. You will act as a bridge between technical, operational, and client-facing teams, ensuring that complex customer issues are resolved efficiently and effectively. - Develop, document, and train teams on streamlined workflows to impact client satisfaction and operational excellence. - Partner with Customer Success Managers to address complex client requests and escalations, ensuring timely resolution and alignment across teams. - Develop, document, and optimize operational procedures to improve efficiency and customer experience. - Serve as a subject matter expert on internal systems and workflows, providing guidance and training to Customer Success teams. - Utilize SQL and other tools to troubleshoot and triage backend issues, supporting both technical and clinical teams. - Collaborate cross-functionally to implement process improvements that enhance operational effectiveness. - Act as a thought partner in designing and executing strategies to improve internal workflows and customer outcomes. - Maintain and update documentation for processes, tools, and customer support best practices. Qualifications - 5+ years of experience in customer service, operations, or project management, ideally within healthcare technology or SaaS organizations. - 3+ years of experience creating and optimizing standard operating procedures. - Strong technical troubleshooting skills, with experience in SQL or similar tools. - Familiarity with clinical documentation improvement software or other healthcare applications is preferred. - Experience working in fast-paced, startup, or healthcare environments. - Excellent communication skills, with the ability to engage effectively with both technical and clinical teams. - Strong adaptability, problem-solving skills, and a proactive mindset in identifying and resolving issues. - Comfortable using Jira, Zendesk, ServiceNow, or similar ticketing and workflow management systems. - Exceptional time management and prioritization skills in a remote work environment. Benefits - Competitive salary: $100,000 – $120,000 per year. - Comprehensive Medical, Dental & Vision coverage, covering up to 75% of premiums. - Remote-first work environment anywhere in the U.S. - Unlimited PTO plus 10 paid holidays. - Paid Parental Leave: Up to 12 weeks for parents. - 401(k) retirement savings plan with 4% company match. - Fast-paced, low-bureaucracy environment with high-impact opportunities. - Collaborative and mission-driven team culture.

Unfetter Your Potential: Exclusive Remote Sales Career Step into a career where your ambition sets the ceiling. Beacon National Agency, a celebrated Inc. 5000 award-winning leader in financial services, is looking for highly motivated Inside Sales Consultants. If you're a self-starter who thrives in a flexible, home-based environment and is driven to help clients build their financial legacy, this is your chance to thrive. This is more than a sales job, it's an opportunity to become a trusted advisor, guiding individuals toward their financial goals from the comfort of your own space. Your Mission: Cultivating Client Success As an Inside Sales Consultant, you won't be bogged down with cold calls. We provide you with a constant stream of pre-qualified prospects. Your focus will be on authentic connection, understanding each client's unique financial landscape and presenting customized solutions. What You'll Master: - Connect & Consult: Forge meaningful relationships with clients through personalized virtual meetings. - Assess & Advise: Analyze financial aspirations and recommend bespoke strategies using products like Life Insurance, Annuities, and IUL. - Illustrate & Inspire: Deliver dynamic and persuasive presentations via video or phone. - Navigate & Nurture: Guide clients seamlessly through the entire process, from initial conversation to successful enrollment. Why Partner with Beacon National Agency? - Limitless Earning Potential: Your effort directly correlates to your income with our uncapped commission structure. - Ultimate Autonomy: Design a work schedule that aligns with your life, not the other way around. - Curated Leads: Focus on closing deals and advising clients, as all leads are vetted and provided to you. - Elite Training & Mentorship: Gain a competitive edge with our comprehensive digital tools and guidance from industry veterans. - Comprehensive Wellness Access: Unlock the opportunity for life insurance and a full-featured healthcare exchange. - Exclusive Incentives: Top performers are rewarded with luxurious, all-inclusive incentive trips to breathtaking destinations. Please note: This is a 1099 independent contractor, commission-only role. Your drive and performance are the sole determinants of your success. Ready to seize command of your professional destiny and build a lucrative career on your own terms? Join the Beacon National Agency team today.