This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers an exciting opportunity to enhance customer experiences by optimizing internal processes and supporting Customer Success teams in a fast-paced, mission-driven environment. You will act as a bridge between technical, operational, and client-facing teams, ensuring that complex customer issues are resolved efficiently and effectively. - Develop, document, and train teams on streamlined workflows to impact client satisfaction and operational excellence. - Partner with Customer Success Managers to address complex client requests and escalations, ensuring timely resolution and alignment across teams. - Develop, document, and optimize operational procedures to improve efficiency and customer experience. - Serve as a subject matter expert on internal systems and workflows, providing guidance and training to Customer Success teams. - Utilize SQL and other tools to troubleshoot and triage backend issues, supporting both technical and clinical teams. - Collaborate cross-functionally to implement process improvements that enhance operational effectiveness. - Act as a thought partner in designing and executing strategies to improve internal workflows and customer outcomes. - Maintain and update documentation for processes, tools, and customer support best practices. Qualifications - 5+ years of experience in customer service, operations, or project management, ideally within healthcare technology or SaaS organizations. - 3+ years of experience creating and optimizing standard operating procedures. - Strong technical troubleshooting skills, with experience in SQL or similar tools. - Familiarity with clinical documentation improvement software or other healthcare applications is preferred. - Experience working in fast-paced, startup, or healthcare environments. - Excellent communication skills, with the ability to engage effectively with both technical and clinical teams. - Strong adaptability, problem-solving skills, and a proactive mindset in identifying and resolving issues. - Comfortable using Jira, Zendesk, ServiceNow, or similar ticketing and workflow management systems. - Exceptional time management and prioritization skills in a remote work environment. Benefits - Competitive salary: $100,000 – $120,000 per year. - Comprehensive Medical, Dental & Vision coverage, covering up to 75% of premiums. - Remote-first work environment anywhere in the U.S. - Unlimited PTO plus 10 paid holidays. - Paid Parental Leave: Up to 12 weeks for parents. - 401(k) retirement savings plan with 4% company match. - Fast-paced, low-bureaucracy environment with high-impact opportunities. - Collaborative and mission-driven team culture.

Unfetter Your Potential: Exclusive Remote Sales Career Step into a career where your ambition sets the ceiling. Beacon National Agency, a celebrated Inc. 5000 award-winning leader in financial services, is looking for highly motivated Inside Sales Consultants. If you're a self-starter who thrives in a flexible, home-based environment and is driven to help clients build their financial legacy, this is your chance to thrive. This is more than a sales job, it's an opportunity to become a trusted advisor, guiding individuals toward their financial goals from the comfort of your own space. Your Mission: Cultivating Client Success As an Inside Sales Consultant, you won't be bogged down with cold calls. We provide you with a constant stream of pre-qualified prospects. Your focus will be on authentic connection, understanding each client's unique financial landscape and presenting customized solutions. What You'll Master: - Connect & Consult: Forge meaningful relationships with clients through personalized virtual meetings. - Assess & Advise: Analyze financial aspirations and recommend bespoke strategies using products like Life Insurance, Annuities, and IUL. - Illustrate & Inspire: Deliver dynamic and persuasive presentations via video or phone. - Navigate & Nurture: Guide clients seamlessly through the entire process, from initial conversation to successful enrollment. Why Partner with Beacon National Agency? - Limitless Earning Potential: Your effort directly correlates to your income with our uncapped commission structure. - Ultimate Autonomy: Design a work schedule that aligns with your life, not the other way around. - Curated Leads: Focus on closing deals and advising clients, as all leads are vetted and provided to you. - Elite Training & Mentorship: Gain a competitive edge with our comprehensive digital tools and guidance from industry veterans. - Comprehensive Wellness Access: Unlock the opportunity for life insurance and a full-featured healthcare exchange. - Exclusive Incentives: Top performers are rewarded with luxurious, all-inclusive incentive trips to breathtaking destinations. Please note: This is a 1099 independent contractor, commission-only role. Your drive and performance are the sole determinants of your success. Ready to seize command of your professional destiny and build a lucrative career on your own terms? Join the Beacon National Agency team today.

We are seeking an organized and client-focused Remote Travel Agent to assist clients with planning, coordinating, and organizing travel experiences. This fully remote role is ideal for someone who enjoys helping people, researching destinations, and ensuring every detail of a trip is handled smoothly from start to finish. In this role, you will communicate with clients to understand their travel preferences, assist with researching destinations, and help coordinate reservations such as accommodations, cruises, and vacation packages. You will also review travel details for accuracy, provide updates throughout the planning process, and maintain organized records within internal systems. The ideal candidate is detail-oriented, dependable, and comfortable working independently while delivering excellent client service. You should be able to manage multiple requests, stay organized, and communicate clearly to ensure each client receives a well-coordinated travel experience. Key Responsibilities - Communicate with clients to understand travel preferences and trip details - Research destinations, travel options, and vacation packages - Assist with coordinating reservations and confirming travel arrangements - Review booking details for accuracy and maintain organized records - Provide timely updates and support throughout the travel planning process Qualifications - Strong communication and customer service skills - Highly organized with strong attention to detail - Comfortable using online systems and digital tools - Ability to work independently in a remote environment - Interest in travel, hospitality, and client service Previous experience in travel planning, customer service, or administrative support is helpful but not required. Additional Details - 100% remote work environment - Training and ongoing support provided - Opportunity to develop skills in travel coordination and client service Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

(Remote Role – Must Be Based in the Miami Area) Why Joint Academy Joint Academy is transforming how musculoskeletal (MSK) care is delivered at scale. Our platform combines AI-powered digital care, clinical protocols, and reimbursement-enabling technology to help healthcare providers and organizations improve outcomes, expand access to care, and generate new revenue streams. We operate across multiple business lines and customer segments, supporting: - independent physical therapy and orthopedic clinics - multi-site provider groups and health systems - health plans and payer organizations - employer-sponsored populations This role requires someone who can successfully navigate the full spectrum of healthcare customers—from single-location clinic owners to large enterprise organizations—and manage implementations across very different operational environments. To date, Joint Academy has treated 200,000+ patients, published 40 peer-reviewed clinical studies, and onboarded thousands of clinicians across many of the worlds leading health systems. Backed by $50M from leading global investors, we are scaling rapidly and building the category leader in digital MSK care. Why Join Our Customer Success Team You will play a critical role in helping our partners successfully deploy digital MSK programs across a wide range of healthcare environments. Your portfolio will include: - independent physical therapy clinics - multi-location provider groups - health systems - health plans - employer-sponsored populations Success in this role requires the ability to context-switch between very different types of customers, understand their operational workflows, and lead structured implementations that drive adoption, outcomes, and measurable financial impact. This is not a traditional support role—you will operate as a strategic advisor and implementation leader, helping organizations deploy new care delivery models at scale. The Role You will lead the end-to-end deployment and success of Joint Academy programs across clinics, health systems, health plans, and employer populations. This includes: - managing structured onboarding and implementation programs - driving adoption across clinical teams and leadership stakeholders - ensuring partners achieve measurable outcomes and ROI - reporting back on utilization, clinical results, cost savings, and revenue impact You will work across organizations of very different sizes—from single-location clinics to enterprise healthcare organizations—and must be comfortable managing both simultaneously. Responsibilities - Lead onboarding and implementation for new partners, ensuring rapid time-to-value (goal: <30 days to first RTM reimbursement). - Manage full lifecycle implementations across clinics, health systems, health plans, and employer populations. - Act as a strategic advisor to partners, helping them successfully deploy digital MSK care programs. - Build relationships with stakeholders ranging from clinic owners and clinicians to executives and payer teams. - Educate care teams on how to use the platform effectively and drive patient engagement. - Develop implementation plans that scale across multi-site organizations and enterprise deployments. - Track and report clinical outcomes, utilization metrics, cost savings, and ROI back to client organizations. - Identify opportunities to expand program adoption and increase value for partners. - Collaborate cross-functionally with Sales, Product, Clinical, and Operations teams to align on partner goals and feedback. - Manage multiple implementations simultaneously while maintaining strong project management discipline. - Host training sessions, webinars, and check-ins to reinforce best practices and showcase results. - Represent Joint Academy at conferences and client events as a trusted advisor in digital MSK care. Who You Are - 5+ years of experience in Customer Success, Account Management, Implementation, or Strategic Accounts within a B2B SaaS company. - Proven project management experience comfortable leading structured implementations and managing multiple rollouts simultaneously. - Track record of driving customer adoption, engagement, and retention. - Comfortable working with both SMB customers and enterprise healthcare organizations. - Strong communicator who can build trust with clinicians, operators, and executives alike. - Self-starter with a high ownership mindset and the ability to operate in a fast-moving environment. - Experience in healthcare, digital health, or physical therapy is a plus but not required. - Data-driven and process-oriented, with experience using modern Customer Success and CRM platforms. - Willing to travel 10–20% for conferences and client visits. Compensation & Perks - Base salary: $120k + strong performance-based bonus (OTE $200k+) - Meaningful equity / stock options - Full medical, dental, and vision coverage - 401(k) with company match - HSA/FSA options - Unlimited PTO - Remote-first culture with off-sites and monthly lunches