Rightsline Software

• Strategic Advisory: Establish yourself as a premier "Trusted Advisor" by positioning Rightsline solutions to drive massive adoption, retention, and strategic growth. This will require you to learn our industry and product suites. • Executive Partnership: Lead high-stakes executive business alignment and product roadmap demonstrations, consistently touching base with clients to ensure ROI throughout the contract lifecycle. • Growth Architect: Proactively identify and develop upsell or cross-sell opportunities, crafting sophisticated proposals and statements of work that solve global business challenges. This will include some renewal contract management. • Customer Advocacy & Voice: Act as the singular, authoritative point-of-contact for strategic accounts, representing the "Voice of the Customer" to internal Product and Engineering teams to prioritize high-impact improvements. • Cross-Functional Catalyst: Collaborate seamlessly with Professional Services, Engineering, and Account Management to ensure the successful delivery of complex solutions tailored to specific customer objectives. • Roadmap Visionary: Ignite enthusiasm by aligning our future product roadmap with the customer’s evolving requirements, encouraging deep-level expansion.

• Work closely with Customers and internal teams to design, configure, and help test implementations and advancements of the Rightsline/Alliant software • Evaluate business requirements for applications and systems integration and service activation through interviews and/or existing systems documentation or procedures, while delivering new or modified software systems enhancements and/or integration solutions • Lead the definition, testing, training, implementation, data migration, and support of system requirements • Identify customer requirements/use cases, develop test plans, and track and document the delivery and results of these solution design plans • Manage risks and alert manager to potential escalations and issues of importance • Ensure requirements, designs, and solutions are understood, agreed to and signed off at the appropriate stages in a project • Provide detailed analysis of processes and workflows with suggestions for improvement using technology or business process enhancements • Build relationships with business users, gain deep understanding of their processes and how they are currently utilizing technology to develop improvements • Engage with internal teams, including, but not limited to Engineering, Product, and QA; to ensure relevant release items or customer initiatives are understood and delivered in a timely fashion • Manage the execution of data migration needs where we also provide guidance on data cleansing to our clients to better utilize the power of Rightsline • Engage with 3rd party technology vendors and system integration partners to ensure smooth integrations and implementations based on contractual work orders • Arrange and administer training where required for customers to promote the change management approach of the implementation • Conduct reviews of and analyze business and information technology processes

• Own all commercial outcomes within the existing customer base, including renewals, upsells, cross-sells, and multi-product expansion. • Deliver quota targets through structured expansion plays including whitespace mapping, discovery, and multi-product attach strategy. • Establish renewal forecasting rigor, commercial predictability, and a consistent engagement cadence. • Strengthen executive relationships with key customer stakeholders and serve as escalation point for commercial risk. • Collaborate closely with Customer Success to align customer outcomes to commercial expansion motions