• Lead and mentor a team of backend engineers, providing technical guidance and coaching • Own backend architecture and service design across the platform • Design, develop, and maintain services using .NET Core / ASP.NET Core • Build and evolve microservices-based architectures with clear boundaries and contracts • Design and manage SQL-based data models and work extensively with relational databases • Use Entity Framework and related ORM tools effectively • Implement event-driven and pub/sub patterns using Kafka or similar messaging systems • Build resilient, scalable services deployed on AWS or equivalent cloud platforms • Review code, enforce standards, and ensure best practices around performance, security, and reliability • Maintain a strong test-driven development mindset using xUnit, NUnit, or similar • Collaborate with product and frontend teams on system design and integration • Stay hands-on with development while leading architecture and delivery

• Lead and mentor a team of frontend engineers, providing technical guidance, reviews, and coaching • Own frontend architecture decisions and ensure scalability, performance, and maintainability • Design and build complex user interfaces using Angular and/or React • Work with Node.js, TypeScript, and modern frontend frameworks and tooling • Build and integrate frontend applications with APIs and event-driven backend services • Develop applications using Next.js and NestJS where applicable • Establish best practices for component architecture, state management, performance, and security • Review pull requests, enforce coding standards, and improve code quality • Collaborate with product and UX teams to translate requirements into clean technical solutions • Stay hands-on with development while balancing leadership responsibilities • Identify technical debt and drive refactoring and improvements

• Proven experience as a key technical resource leading the development of solutions in client environments. • Provide technical leadership and training, perform peer code reviews and ensure the BMC team follows development best-practices • Ability to create workflow objects and understanding the existing implementation • Experience in working with BMC Remedy Helix Version 20.03 or higher • Experience with ARS version 8.x, 19.x, 20x - Hands on knowledge in BMC Remedy Workflow objects work experience in troubleshooting AR client and Server logs • Ability to work in a collaborative multiapplication team environment • Generate operational reports and KPI analysis as needed • Prepare client facing and internal deliverables that are technology related • Transform functional requirements into detailed technical designs that represent actionable development tasks • Maintain production system reliability through utilization of change management process • Monitor health, usage and overall compliance of the application

• Providing technical guidance and management to engineering team • Supporting established organization objectives by developing goals and strategies,and overseeing group financials. • Oversee technical performance of team while ensuring QA/QC execution and tracking • Set best practice engineering methods and adherence tracking, specific to clients served • Establish and maintain training program and continued development • Maintain knowledge of developments in industry codes and regulations • Ensure continuous improvement in process and cost-efficiency • Maintain existing relationships and seek new opportunities in existing contracts • Build new relationships within existing clients • Support organizational growth objectives • Manage project scopes, budgets, and schedules • Oversee proposal writing and/or coordination • Ensure timesheet approvals • Responsible for invoicing review and approval, as well as time and material backlog statusing • Ensure project execution within terms and conditions of contract, including required response times, social media postings, PO limits, and labor classifications