Overview We are seeking a Travel Advisor who enjoys working with people and helping travelers plan meaningful experiences. Advisors assist clients with researching destinations, exploring travel options, and coordinating reservations that align with personal travel preferences and budgets. In this role, you will communicate with clients to understand their travel goals, recommend destinations and accommodations, and assist with coordinating vacation packages, cruises, and other travel services. Advisors also review itinerary details and maintain communication with clients throughout the planning and booking process to ensure clarity and confidence. This is a fully remote opportunity that provides access to travel industry training, planning tools, and mentorship resources. Advisors work independently while developing relationships with travelers through networking, referrals, and personal outreach. The position is ideal for individuals who enjoy learning about destinations, communicating with clients, and helping others plan trips that create lasting memories. Strong organization and communication skills are valuable in this role, along with a genuine interest in travel and client service. Many advisors appreciate the flexibility of working remotely while developing knowledge and experience within the travel industry.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers an exciting opportunity to lead customer experience strategy and deliver actionable insights that shape the end-to-end customer journey. The Customer Experience Strategy Manager will: - Design, implement, and manage world-class Voice of Customer (VoC) programs, including surveys, advisory boards, transactional feedback, and event-based feedback. - Lead analysis of quantitative and qualitative customer data to derive actionable insights and identify opportunities for improvement across the customer journey. - Facilitate cross-functional insight reviews and action-planning meetings to drive systemic customer experience enhancements. - Build and maintain a robust closed-loop process to ensure timely follow-up with customers and effective resolution of issues. - Support implementation of customer experience management platforms to centralize and streamline feedback channels. - Promote a customer-centric culture by inspiring teams to act on insights and delivering data-driven storytelling to influence business strategy. - Stay current on industry trends, emerging technologies, and best practices to continuously improve customer experience initiatives. Qualifications - 5+ years of experience in Customer Experience, Customer Insights, Partner Experience, or Market Research in a B2B SaaS or Fortune 500 environment. - Proven experience managing global customer or partner listening programs, including NPS, advisory boards, transactional surveys, or event-based surveys. - Strong understanding of survey design, research methods, and statistical analysis. - Skilled in analyzing and interpreting qualitative and quantitative data, constructing compelling narratives, and making strategic recommendations. - Ability to build trust, influence stakeholders, and communicate effectively with executive audiences. - Demonstrated ability to manage multiple projects in a fast-paced environment, with curiosity and strong analytical skills. - Experience with enterprise-level customer experience platforms such as Qualtrics, Medallia, or similar. - Excellent presentation skills with the ability to synthesize complex data into actionable insights. - Nice-to-have: proficiency in R or Stata for statistical analysis, and experience with churn or predictive modeling. Benefits - Competitive salary range: $106,802–$179,500 USD (dependent on experience, skills, and location). - Remote-first work environment with flexible working options. - Comprehensive medical, dental, and vision insurance. - Paid parental leave and additional leave for birthing parents. - Employee-led professional development opportunities. - Supportive, inclusive work environment emphasizing collaboration and team success. - Access to wellness programs, volunteer opportunities, and employee referral rewards. - Opportunities to impact critical industries and work on high-visibility initiatives.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is a high-impact, enterprise-focused position responsible for driving post-sale success, adoption, retention, and expansion for strategic clients. You will serve as a trusted advisor to key accounts, helping customers unlock the full value of a SaaS platform while managing the revenue and growth of your book of business. The position requires strong cross-functional collaboration across sales, implementation, product, and technical teams, ensuring seamless customer experiences. You will combine consultative relationship management with data-driven insights to guide account strategies, influence outcomes, and deliver measurable business impact. Ideal candidates thrive in dynamic environments, build trust at all levels of an organization, and excel in driving enterprise SaaS adoption and growth. This remote role offers flexibility and exposure to a global, fast-growing team. - Own the full post-implementation journey for enterprise accounts, including onboarding, adoption, training, advocacy, and renewal. - Serve as a trusted advisor, identifying opportunities for expansion and value realization within customer organizations. - Build and maintain strong executive-level relationships, navigating complex organizational structures and multithreading effectively. - Collaborate with cross-functional teams—including Account Executives, Implementation, Product, Technical Account Managers, and Agency/Partner teams—to ensure seamless customer experiences. - Use data-driven insights to measure account health, influence strategy, and create compelling business cases for expansion or adoption. - Develop best-in-class processes, playbooks, and operational practices to support strategic customer success at scale. - Mentor and support peers, contributing to team development, knowledge sharing, and a culture of customer-centricity. Qualifications - 6+ years of enterprise-level post-sale experience in B2B SaaS, with a proven track record of exceeding renewal and expansion targets. - Experience managing a portfolio of high-value accounts with measurable retention and growth results. - Strong consultative, strategic, and commercial mindset; capable of translating product value into business outcomes. - Exceptional relationship-building skills, including executive-level engagement and multithreaded account management. - Data-driven with strong analytical capabilities and the ability to tell compelling stories using metrics. - Excellent communication, influence, and presentation skills, able to collaborate across remote and cross-functional teams. - Resilient, proactive, and solution-oriented, with the ability to thrive in a fast-paced, evolving environment. - Industry experience in enterprise SaaS, technology, CPG, real estate, or agency environments is preferred. Benefits - Competitive compensation and equity packages to share in company success. - Comprehensive health benefits to support physical and mental well-being. - 401(k) retirement plan with company contribution. - Inclusive parental leave policy and flexible leave options. - Annual allowance for personal well-being, social connection, and home-office setup. - Remote work flexibility with a culture of trust and autonomy. - Professional development opportunities and exposure to a global, high-growth environment.

• Manage a high volume of SMB customers through one-to-many communication and tech-touch workflows • Proactively monitor customer health scores in Planhat and provide targeted guidance when needed • Act as the first line of defense for incoming customer inquiries via Zendesk • Manage the end-to-end renewal process for your portfolio • Act as a Risk Cloud expert, helping customers navigate the platform • Collaborate with Sales and Support teams as needed