• Own the end-to-end customer journey: onboarding, activation, engagement, retention, and reactivation. • Design, execute, and optimize CRM campaigns across email, push notifications, SMS, and in-app messaging. • Segment users based on behavior, demographics, and wallet activity to deliver personalized and relevant messaging. • Analyze user behavior and lifecycle metrics to identify drop-offs and friction points. • Run A/B tests and experimentation on messaging, timing, and campaign flows to improve retention and repeat transactions. • Collaborate with Product, Growth, and Data teams to align lifecycle initiatives with business objectives. • Ensure all campaigns comply with regulatory requirements, financial promotion guidelines, and data privacy standards. • Develop strategies to increase wallet funding, transaction frequency, and long-term engagement.

• Connect with clients to understand their goals, preferences, and service needs • Provide clear communication, timely updates, and consistent follow-up • Coordinate scheduling, documentation, and service details with accuracy • Maintain organized digital records and track client progress • Deliver dependable, professional support throughout the entire process

• Collect travel preferences and planning details • Research destinations and travel options • Coordinate reservations and confirm bookings • Prepare itineraries and travel documentation • Provide ongoing client updates and support • Maintain organized planning records

Hi there! We are Semrush, a global Tech company developing our own product – a platform for digital marketers. Are you ready to be a part of it? This is your chance! We’re hiring for Team Leader, Customer Success (APAC Markets). Tasks in the role Team Leadership & Regional Ownership - Lead and develop a team of Customer Success Managers across APAC, driving performance against retention and growth targets - Coach the team on strategic account planning, executive engagement, and QBR excellence - Support complex renewals, escalations, and enterprise-level conversations - Partner with Sales on forecasting, pipeline visibility, and regional account strategy Strategic Enterprise Account Management (Player-Coach) - Manage a portfolio of 10–15 strategic enterprise customers - Build strong executive relationships and act as a trusted advisor - Own renewal and expansion strategy in partnership with Sales - Deliver impactful QBRs demonstrating ROI and growth opportunities - Proactively identify and mitigate churn risk Customer Value & Cross-Functional Impact - Drive onboarding, adoption, and measurable business outcomes - Translate customer data into strategic insights and action plans - Advocate for customer needs internally and influence product and experience improvements - Contribute to regional strategy and continuous improvement initiatives Who we are looking for Required Qualifications: - Professional-level fluency in Korean and English - 7+ years of experience in Customer Success, Account Management, or related roles within SaaS or MarTech - 2+ years of people management or team leadership experience - Proven track record managing enterprise-level customers with complex stakeholder structures - Demonstrated success driving renewals, retention, and expansion revenue - Experience creating and executing customized enterprise success plans - Strong commercial acumen and experience supporting contract negotiations - Fluent in Korean and English (written and verbal) - Strong analytical skills with the ability to translate data into executive-level insights - Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences - Strong understanding of digital marketing technologies (SEO, SEM, content marketing, analytics, CRM, marketing automation) Preferred Qualifications: - Experience with enterprise SEO and competitive intelligence platforms - Experience supporting large global brands in highly matrixed organizations - Background in pipeline management and forecasting in partnership with Sales - Experience operating in a fast-scaling global organization - Familiarity with digital lifecycle programs and customer engagement automation - Experience working across multiple APAC markets What Makes You Successful in This Role - You think strategically but execute operationally - You are equally strong in executive conversations and team coaching - You combine commercial discipline with customer empathy - You thrive in complex, fast-changing environments - You take ownership and drive measurable outcomes We will try to create all the right conditions for you to work and rest comfortably - Flexible working hours - Unlimited PTO - Flexi Benefit for your hobby - Employee Support Program - Loss of family member financial aid - Employee Resource Groups - Meals, snacks, and drinks at the office - Corporate events - Teambuilding - Training, courses, conferences A little more about our company Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media and competitive research campaigns and get measurable results from online marketing. We've been developing our product for 17 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker. 10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,700 people around the world are working on its development. The Semrush team is constantly growing. Our Diversity, Equity, and Inclusion commitments Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. Our new colleague, we are waiting for you!