• Gather, analyze, and document requirements with business areas • Lead discovery workshops and process-alignment sessions with stakeholders • Develop and optimize business processes (Business Process Design) • Translate business needs into functional requirements and solutions within ServiceNow CSM • Serve as the interface between business teams and technical teams • Support solution implementation, ensuring adherence to defined requirements • Conduct and support functional testing, including SIT (System Integration Test) and UAT (User Acceptance Test) • Support continuous improvement initiatives for processes and the platform

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description CGS is seeking a ServiceNow Developer to join our team supporting a wide-ranging technical support initiative for a large Federal agency. - Utilize Angular.JS, JavaScript, SQL and related technologies for ServiceNow development - Support the discovery, requirements gathering, and the build out of core ServiceNow functionality - Implement multiple HR Service Requests within the HRSD scope in ServiceNow - Develop applications to facilitate Employee service requests to HR and HR fulfillment process - Refactor ServiceNow software customizations during ServiceNow major updates - Collaborate with fellow developers and business analysts in an Agile development environment - Understand backend configuration of ServiceNow Design tests and build test data - Support configuration, change, and release management - Maintain responsibility for the completion and accuracy of work products Qualifications - A Bachelor’s degree in a related field - 3-7 years related experience - 2+ years ServiceNow development experience - ServiceNow Certified System Administrator (CSA) certification - Experience creating reports/dashboards, customized forms, and workflows in ServiceNow - Experience working with Agile Development and Test Management applications of ServiceNow - Excellent communication skills, written and verbal - Experience working in an Agile project environment with an emphasis on frequently delivering functional software releases at a sustainable pace Requirements - Hands-on experience with the ServiceNow HR Service Delivery application - Familiarity with Human Resources business processes - Experience with business analysis or requirements gathering Benefits - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays

ServiceNow Lead Analyst (FTE, Fully Remote – Select States) Location This is a fully remote, full-time (FTE) position. Candidates must reside in one of the following states: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, or Virginia Position Overview We are seeking an experienced ServiceNow Lead Analyst to support and enhance enterprise ServiceNow capabilities. This role is primarily hands-on (approximately 85%), with light people leadership responsibilities (approximately 15%), overseeing a team of ServiceNow professionals. The ideal candidate brings deep technical expertise in ServiceNow analysis, design, and configuration, along with the ability to lead a small team, manage priorities, and communicate effectively across technical and non-technical stakeholders. Key Responsibilities - Analyze, design, configure, and implement ServiceNow solutions to support enterprise workflows and business processes - Maintain advanced working knowledge of assigned ServiceNow modules, integrations, and related development tools - Lead requirements gathering, system analysis, and detailed design sessions aligned with business needs - Independently manage and lead large ServiceNow initiatives, ensuring timelines and quality expectations are met - Assign tasks and provide guidance to supporting analysts and technical staff - Provide advanced application support, troubleshooting, and issue resolution, including participation in on-call rotations - Track incidents, problems, and enhancement requests; communicate status and updates to leadership and stakeholders - Identify opportunities to optimize workflows, automate processes, and maximize platform value - Develop and maintain technical documentation, training materials, and status reporting - Serve as a technical mentor to other ServiceNow analysts and support knowledge-sharing initiatives - Adhere to established change management and governance processes - Assist with implementation of new ServiceNow modules, features, and integrations - Exercise independent judgment when working with sensitive or confidential information - Work effectively in a matrixed environment with cross-functional teams Leadership Responsibilities (Approx. 15%) - Provide day-to-day oversight for a team of approximately 8 ServiceNow professionals - Support team members with timecards, PTO approvals, performance feedback, and development - Foster collaboration, accountability, and continuous improvement within the team Required Qualifications - 5–8+ years of experience as a ServiceNow Analyst or similar role - Strong hands-on experience with ServiceNow analysis, design, configuration, and implementation - Prior experience serving as a team lead or supervisor, including people management responsibilities - Excellent communication skills with the ability to work effectively with both technical and non-technical stakeholders Nice to Have / Preferred - Experience supporting large-scale or enterprise ServiceNow environments - Exposure to multiple ServiceNow modules and integrations - Experience leading complex projects or initiatives Job Type & Location This is a Permanent position based out of Roanoke, VA. Pay and BenefitsThe pay range for this position is $90000.00 - $116000.00/yr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• Provide expertise on technical capabilities related to development of ServiceNow with focus on the Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) modules. • Develop and implement technical solutions and perform integration and functional testing. • Work with Senior leadership and a team with a variety of subject matter expertise on the criteria and process maps required for EITSM, SPM and PPM development. • Collaborate with development team, project managers and Operations teams to implement innovative technical solutions via iterative approach reducing time to delivery • Create and manage scripts and workflows/flows. • Address problems of systems integration, compatibility and multiple platforms. • Perform Architecture design and reviews ensuring initiatives are aligned with future state. • Consult with project teams and end users to identify application requirements. • Build dashboards based on application data models and external data sources. • Participate in development of software documentation and technical reports. • Participate in Agile ceremonies and backlog refinement. • Conduct product demonstrations to stakeholders.