What you can expect Zoom is seeking a Senior Product Manager to lead the vision, strategy, and roadmap for Contact Center Agent Experiences and Workflows. This role focuses on building intuitive, intelligent, and integrated workflows that help agents resolve customer issues efficiently and effectively. You will partner with engineering, design, data science, and CX teams to deliver a scalable, high-impact agent experience. Your work will shape how millions of customer interactions are handled each day. Providing agents with the tools, context, and insights needed to deliver exceptional service. About the Team The Zoom CX Contact Center Product team builds the core platforms that power customer engagement across Zoom’s Contact Center and broader CX suite. The team orchestrates and measures interactions across voice, video, messaging, email, and work item channels to help customers deliver exceptional experiences. It also assists in making informed operational decisions. Within this organization, the Agent Experiences and Workflows team concentrates on user-friendly agent tools, workflow automation, and AI-enhanced experiences. This group streamlines complex processes, minimizes obstacles, and helps agents resolve customer issues efficiently with unified, data-backed solutions. Responsibilities - Defining and executing the vision, strategy, and roadmap for agent experiences and workflows within Zoom Contact Center. - Leading end-to-end product development, from discovery to launch, ensuring features meet customer and business goals. - Partnering with engineering, design, and data science to deliver intuitive, performant, and scalable agent tools. - Collaborating with analytics and AI teams to integrate insights, recommendations, and automation into agent workflows. - Conducting user research and gathering feedback from agents, supervisors, and customers to identify pain points and opportunities. - Developing and maintaining a roadmap that aligns with company objectives and customer success metrics. - Partnering with cross-functional teams to ensure seamless integration of agent workflows across channels and systems. - Driving continuous improvement in agent productivity, customer satisfaction, and operational efficiency. What we’re looking for - Have a Bachelor’s degree in Computer Science, Engineering, Business, or a related field. - 10+ years of product management experience in B2B SaaS, preferably in contact center, CX and case management domains - Have experience defining and delivering complex user experiences and workflow products - Have an understanding of contact center operations, agent lifecycle, and customer problem resolution processes - Apply data and customer insights to drive prioritization and decision-making - Lead cross-functional teams across engineering, design, and leadership. Salary Range or On Target Earnings: Minimum: $124,000.00 Maximum: $271,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 03/10/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

What you can expect​ Zoom is seeking a Senior Product Manager to join the Zoom CX Contact Center product team. This role will lead the evolution of outbound engagement capabilities. You will shape the strategy and execution of outbound voice dialers, as well as transform the platform into a modern omnichannel solution across SMS, email, WhatsApp, and emerging channels." . You will own product strategy and delivery for outbound capabilities that enable proactive, scalable customer engagement. You will partner closely with engineering, design, data science, and leadership to build intelligent, compliant solutions that deliver measurable business impact. About the Team The Zoom CX Product team builds the core platforms that power customer engagement across Zoom’s Contact Center and CX suite. The team orchestrates, measures, and improves interactions across voice, video, messaging, email, and work item channels to drive better customer experiences and business decisions. Within this team, the Outbound Engagement product area enables proactive customer outreach through intelligent and compliant campaigns. This includes voice dialers, AI-driven dialing algorithms, and omnichannel engagement across SMS, email, WhatsApp, and social channels. The team also owns compliance controls and performance analytics. Responsibilities - Partnering on strategy and execution to deliver modern omnichannel outbound engagement capabilities. - Owning and maintaining a product roadmap aligned with company and customer goals. - Leading end-to-end product development from discovery through launch and adoption. - Driving the transition from voice dialers to a comprehensive omnichannel outbound platform. - Defining and delivering intelligent dialing strategies using AI-driven optimization. - Ensuring regulatory compliance across TCPA, GDPR, and regional requirements. - Leading user research, market analysis, and competitive insights to guide product decisions. - Partnering with engineering and analytics teams to ensure scalable, reliable performance and actionable insights. What we’re looking for - Have a Bachelor's degree in Computer Science, Engineering, Business, or a related field, with experience in agile product environments. - 10+ years of product management experience in B2B SaaS, including outbound dialers or proactive engagement platforms. - Have hands-on experience with outbound voice technologies, including predictive and progressive dialing systems. - Have a working knowledge of contact center operations, outbound campaigns, and performance optimization. - Be familiar with telecommunications regulations and compliance requirements, including TCPA and GDPR. - Have the ability to apply modern product thinking to outbound engagement, including AI-driven optimization and omnichannel orchestration. - Be experienced in partnering with cross-functional teams across engineering, data science, design, and leadership. Salary Range or On Target Earnings: Minimum: $124,000.00 Maximum: $271,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 03/11/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Mobile Product Engineer (Sr Consultant I) implement applications following 12-factor principles to build out the product and iterative enhancements. They own the full stack of software products; developing and implementing frontends (web or mobile), and backend services. They leverage test driven development and continuous integration to ensure agility and quality of products. They actively participate in the decision-making process of the team ensuring that the simplest appropriate technology and design is chosen to meet user needs. Key Responsibilities - Participates in iteration planning meetings ensuring that the team has a common understanding of each story and chores in a team’s backlog - Participate in executing the strategy, keeping the customer needs and wants in mind - Collaborates within the team in designing systems and apps - Participates in daily site, cross-site, and product team standups - Participates in retrospectives to gather feedback and derive actionable items to improve the team and the product - Support software products in user environments - Participates in knowledge sharing, and contributes to the overall growth of the collective knowledge of the team - Practices daily paired programming and test-driven development in writing software and building products - Establishes continuous integration, continuous delivery, and continuous deployment pipelines and practices Essential Skills - 3 years of hands-on work in mobile application development across both iOS and Android platforms, alongside backend API development. (Preferred) - Advanced proficiency in React Native, Objective-C, and Spring Boot (Java). (Preferred) - Familiarity with Microsoft Intune, including app configuration and enterprise-level support.(Preferred) Supervisory Responsibilities - This job does not have supervisory duties. #LI_NJ1 Skills API Development, Application Infrastructure, Back-End Development, Communication, Complex Systems, Computer Science, Continuous Delivery, Continuous Deployment, Continuous Integrations, IT Infrastrcuture Project Management, Mobile Application Development, People Management, Solution Engineering, Strategic Collaborations, Team Management Compensation Compensation offered for this role is 85,000.00 - 145,075.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

What you can expect​ Zoom is seeking a talented Product Manager to help scale and evolve Contact Center Analytics and Reporting within our Contact Center product suite. In this role, you will shape the vision, strategy, and delivery of analytics solutions that empower customers to optimize performance and customer outcomes. You will help lead the product strategy and execution for CX Analytics, empowering customers to measure and optimize performance across millions of customer interactions. Working cross-functionally with engineering, data science, design, and senior leaders, you will build reliable, high-impact analytics products tailored to customer operations. About the Team The CX Product team powers customer engagement across Zoom’s Contact Center and Zoom CX suite. The team enables orchestration and measurement of interactions across voice, messaging, email, and work item channels. Within this group, CX Analytics transforms event data into actionable insights through dashboards, reporting, and AI-driven intelligence. As a Senior Product Manager for CX Analytics, you will lead how real-time and historical data is delivered through cross-product integrations. You will build scalable analytics experiences used by contact center leaders, supervisors, agents, and executives. Responsibilities - Partnering on the strategy and execution of data-driven analytics and insights for customers. Own and evolve the product roadmap aligned with company and product objectives. Manage communication and expectations across internal and external stakeholders. - Leading end-to-end product development, from discovery through launch and post-launch optimization. Partner with engineering, design, and product marketing to define requirements, establish success metrics, deliver features, and drive customer adoption - Performing relevant market research, product research, feature research, competitor research, and more. - Collaborating with feature teams to derive business intelligence from data captured in the contact center system from different product feature areas. - Researching emerging contact center trends and technologies. Drive user research, market analysis, and market landscape insights to guide product decisions - Partnering with engineering to drive the right technology to ensure performance and scalability of reporting services within the Contact Center product suite. - Developing and maintain the direction of the data model by providing guidance and product solutions. - Creating a vision across a large collection of enterprise applications to provide a cohesive analytics and reporting experience. What we’re looking for - Have a Bachelors in Computer Science, Engineering, Data Science, or a related field, with experience working in agile product environments - Have 10+ years of product management experience, including ownership of data platforms, analytics products, or event-driven systems in B2B SaaS - Have experience with real time and historical analytics and reporting - Demonstrate a solid understanding of Telecommunications or Contact center domains, including interaction lifecycles, performance metrics, and operational workflows - Have the ability to use data—both quantitative and qualitative—to drive product strategy, prioritization, and decision-making - Have experience working with cross-functional teams across engineering, data science, design, and executive leadership Salary Range or On Target Earnings: Minimum: $124,000.00 Maximum: $271,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 03/13/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote