This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). - Backup/Restoration admin/support - File Server support - User Account/Mailbox administration - Software/Hardware installation - Handheld device installation/troubleshooting/support - Remote User setup/support/troubleshooting - End-user training - Creation of procedural documentation - Creation of spreadsheets/databases for tracking purposes - Record and update required information for all IT-related tickets utilizing ITIL - Creation of Incident work-log entries - Accurately answer user support questions of software and hardware in the EOUSA office environment - Maintain Account Management forms for new and departed users per Government policy and procedures - Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices - Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets - Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications - Submit weekly status reports and monthly surveys - Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface - Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications - One year or more Adobe Connect or related online meeting center set-up experience - ITIL Foundations certification (advantageous) - Change Management experience (advantageous) - Active DOD clearance of Level 6 Public Trust or above (advantageous) Benefits - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Company Description Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

* Fraud and phishing warning * Please apply directly via our volunteering portal/ATS at https://wevote.applytojob.com/apply. Do not apply via any other job portals, aggregators, or sites, as your information may not be secure, or the role may no longer be accepting applications. Thank you. Be Part of Something Bigger – Join the WeVote Movement! WeVote is seeking a dynamic IT System Support Technician to join our passionate team of changemakers in a meaningful volunteer role (~5 hours per week). About WeVote WeVote is a nonpartisan nonprofit startup on a mission to strengthen American democracy through innovative technology. As a celebrated Fast Forward nonprofit technology grantee, we're building something special – a movement of 150+ dedicated volunteers creating open-source mobile solutions that reach millions of voters nationwide. Our challenge? Modern voters are busy, distracted, and pressed for time. Our solution? A streamlined voting experience that takes just 8 minutes, delivered through the downloading of our app. We're 100% volunteer-powered and fully remote, proving that passionate people can create extraordinary impact. For more information, view https://WeVote.US. The Role of the IT System Support Technician Within WeVote, we support all of our initiatives with custom software as well as ~15 other software systems to support our mission. We’re looking for volunteers to help manage these systems and our volunteer users. Our user base is approximately 200 volunteers. The IT system support technicians will aid with giving our volunteers new accounts, resetting passwords, changing permissions and updating , as well as answering questions and administering our technical solutions. What You'll Accomplish - Technical support for volunteer user base, primarily using Slack and email - Oversee and manage the organization's technology systems and infrastructure, performing administrative tasks as necessary - Assist with developing and implementing IT policies and procedures to ensure business continuity and data security - Work with IT team members and technical leadership to ensure efficient and effective operation of the organization’s technical systems - Recommend tools/systems to address organization’s challenges, staying up to date on technology advancements - Monitor and maintain the organization's technology systems to ensure optimal performance Your Background - 5+ years IT technical support experience, preferably in the social impact space - Excellent communication and problem solving skills - Technical training experience, preferably with non-technical users - Google workspace experience - System implementation experience - Onboarding/offboarding employee experience Essential Requirements Availability: At least 5 hours each week during our core team hours M-F 9 a.m. - 6 p.m PST with the ability to work 1-2 hours during Pacific Time overlap. Must be available to attend the team meeting each week. Why This Role Matters This isn't just volunteer work – it's experience that makes a real difference. You'll develop advanced technical skills, work with cutting-edge civic technology, and help millions of Americans participate more effectively in democracy. Plus, you'll join a network of passionate professionals committed to positive change. How to apply: Submit your resume (at https://wevote.applytojob.com/apply/) and include a brief note/cover letter to why you are interested in WeVote and helping our mission.

• Architect the AI Landing Zone, including Azure OpenAI, Azure AI Foundry, Power Platform, Microsoft Fabric, and Microsoft Copilot services. • Ensure the platform is secure, compliant, and designed to scale across academic, administrative, research, and healthcare environments. • Define and enforce governance, identity/SSO integration, and infrastructure requirements. • Implement architectural controls to support FERPA, accessibility (WCAG/508), privacy, and institutional policy requirements. • Design integration patterns with core client systems (SIS, LMS, SSO, APIs, data sources). • Collaborate with the Data/Technology Lead to define secure data pipelines, connectors, and access patterns. • Evaluate technology options (Azure OpenAI, Copilot, Power Platform, Fabric) for each use case. • Establish CI/CD pipelines, monitoring dashboards, cost transparency mechanisms, and lifecycle management processes. • Review prototypes, solution designs, integrations, and deployments for technical completeness and architectural alignment. • Collaborate closely with the Functional Consultant and project manager for technical sequencing and risk mitigation.

Role: At ACQ, technology should accelerate our people, not slow them down. Reporting to the IT Systems Manager, the IT Support Specialist ensures HubSpot is configured, governed, and supported in a way that removes friction for end users and reinforces operational excellence across the business. This role owns HubSpot support and administration end to end, managing ticket request intake, identifying root causes, and implementing durable solutions. This role exists because HubSpot sits at the center of a rapidly evolving ecosystem. We recently launched an internal platform with an integrated payments module that connects deeply with HubSpot and currently drives a high volume of ticket requests across Sales, Marketing, and Operations. The HubSpot Support Specialist plays a critical role in stabilizing this environment by supporting teams day to day while partnering with stakeholders to improve system reliability, reduce friction, and steadily lower ticket volume through better design, automation, and documentation. Responsibilities: - Provide HubSpot support and administration end to end, including user management, permissions, objects, pipelines, workflows, reporting, and overall system configuration. - Serve as the primary point of contact for a high volume of HubSpot ticket requests, managing intake, prioritization, and resolution based on impact and defined SLAs. - Identify recurring issues and root causes across HubSpot, integrations, and internal systems, and implement durable solutions that reduce ticket volume over time. - Maintain strong data hygiene and governance to ensure HubSpot remains a trusted source of truth for reporting and decision-making. - Partner with Sales, Marketing, Operations, Product, and Engineering to support and stabilize HubSpot integrations, including an internal platform with an integrated payments module. - Create and maintain documentation, SOPs, and training materials that improve consistency, enable self-service, and reduce ongoing support burden. Requirements: - 2+ years of hands-on experience administering HubSpot or a comparable CRM in a production environment, with end-to-end ownership of configuration and support. - Experience supporting high-volume CRM environments, including managing intake, prioritization, and resolution through a ticketing system or structured request process. - Strong technical understanding of HubSpot configuration and automation, including users, permissions, objects, workflows, reporting, and data governance. - Experience supporting and troubleshooting CRM integrations with third-party SaaS tools and internally developed systems. - Ability to partner effectively with Sales, Marketing, Operations, Product, and Engineering to translate business needs into scalable system solutions. - Excellent communication, organization, and prioritization skills, paired with a growth mindset and focus on long-term system improvement. Results: - HubSpot tickets are triaged, prioritized, and resolved efficiently, with clear ownership and consistent adherence to defined SLAs. - Recurring HubSpot and integration issues are identified, documented, and eliminated over time, resulting in a sustained reduction in ticket volume. - Data across contacts, companies, deals, and custom objects remains clean, consistent, and reliable, supporting accurate reporting and downstream systems. - Workflows, automations, and system configurations function predictably, reducing manual work and operational friction for Sales, Marketing, and Operations. - HubSpot onboarding, access changes, and offboarding are executed accurately and on time, with minimal disruption to users. Location: - Remote, USA - Must be willing to travel 4-6 times per year to Las Vegas, NV - Standard working hours are Monday through Friday, 9:00 AM – 6:00 PM PST, with periodic workshops or special events. Occasional after-hours support may be required for urgent issues. Compensation: - $60,000 - $75,000 annually - The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below). Benefits: We offer a comprehensive, evolving benefits package designed to support your health, family, and wellbeing. Some key offerings: - Flexible Unlimited Paid Time Off and Company-wide Holidays - Employer sponsored Medical, Dental, & Vision plans - $1,950 annual Employer HSA contribution - FSA options including dependent care - Employee assistance program and mental health resources - Employer match program for 401(k), eligible for both Traditional and Roth accounts - $1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more! - For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas * Benefits eligibility applies only to full-time roles. ACQ Core Values: Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. Competitive Greatness Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns. Sincere Candor Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally. Unimpeachable Character Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.