This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a driven and reliable Remote Appointment Setter to join our growing team. Your primary responsibility will be reaching out to warm prospects, starting conversations, and booking qualified appointments for our sales team. This is a performance-based role with strong upside for consistent producers. Compensation - $30 per qualified appointment booked - $60 per appointment that shows - $100 per deal that is closed - Weekly target: 15 showed appointments (average closer ratio is 33-50%) - Paid bi-weekly What You’ll Be Doing - Messaging and calling warm leads (no cold calling) - Booking Zoom appointments for licensed advisors - Following up with prospects to increase show rate - Tracking activity and results daily Qualifications - Strong communication skills (English) - Confident and professional on the phone - Organized and self-motivated - Comfortable working independently in a remote environment - Sales or appointment-setting experience preferred but not required Requirements - Minimum 10 showed appointments per week - Consistent daily outreach and follow-up - Reliable internet and phone access - Coachable and performance-oriented Who This Is For - Wants remote flexibility - Is motivated by performance-based pay - Thrives in a fast-paced environment - Wants to develop sales skills Job Responsibilities - Daily Minimum Targets: - 250–350 dials - 3–4 flips (same-day live transfers) - 2–3 future booked appointments - Weekly Minimum Targets: - 10-15 total sits generated Job Requirements - Strong verbal communication - Confidence speaking on the phone - Active listening - Objection handling - Ability to build quick rapport - Persuasion and influence - Time management and organization - Ability to follow scripts and systems - Resilience and persistence (handling rejection) - High energy and positive attitude - Coachability and willingness to improve - Basic CRM / lead tracking skills - Fast thinking and adaptability in conversations - Ability to create urgency and secure commitment - Self-discipline in a remote work environment

About the Role Express Flooring is seeking a seasoned Appointment Setter professional to join our growing team. This role is ideal for someone with phone-based sales experience, strong closing instincts, and the self-motivation to perform in a fast-paced, performance-driven environment. You’ll be the first point of contact for homeowners interested in our products—setting the tone for the entire customer experience and directly impacting revenue. Job Type: Remote (must reside in TX) – Full-Time Compensation: $20/hr base + commission | $64,000 average annual earnings | Top performers earning $90,000+ Schedule: Must be available to work shifts within 12:30p-9:00p, including weekend availability. What You’ll Do - Handle outbound sales calls with homeowners who have expressed interest in flooring and home improvement solutions. - Qualify prospects, create urgency, and confidently set in-home appointments for our Design Consultants. - Control the conversation, uncover needs, overcome objections, and guide customers to the next step. - Accurately document calls, notes, and dispositions in our CRM. - Consistently meet or exceed performance metrics, including appointment conversion rates and call quality standards. - Represent the Express Flooring brand with professionalism, credibility, and energy on every call. What You’ll Bring - 2+ years of inside sales, phone sales, or call-center sales experience, preferably in home improvement, services, or a consultative sales environment. - Proven ability to close, influence, and overcome objections over the phone. - Self-motivated and performance-driven — you don’t need to be micromanaged to succeed. - Strong communication skills with the confidence to lead conversations with homeowners. - Comfortable working in a metrics-based sales environment with clear expectations and goals. - Tech-savvy with experience using CRMs and sales tools. - Reliable, professional, and consistent in attendance and performance. Work Requirements - High-speed internet and a quiet, distraction-free home office. - Ability to work scheduled shifts and maintain focus throughout the day. Why People Love Working Here - Supportive training and ongoing coaching to help you succeed. - Access to advanced training platforms that support your performance. - Lucrative earnings with competitive commission and industry-leading potential. - Fun, energetic team environment with room for growth. Benefits & Perks - Comprehensive medical, dental, and vision plan options - Health Savings Account (with HDHP enrollment) - Health & dependent care flexible spending accounts - Company-paid basic life insurance - Voluntary supplemental life insurance - Company-paid short-term disability insurance - Voluntary long-term disability - Company-paid Accident and Hospital Indemnity - 401(k) with company match (Pre-tax & Roth options) - Paid PTO, bereavement leave, and maternity leave - 7 company-paid holidays - Employee Assistance Program (EAP) Full compensation packages are based on candidate experience and relevant certifications. Compensation Range $20—$22 USD About Us Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service. As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

• Dial and Smile: Reach out to potential clients with your charming personality and set up appointments like a pro. • Calendar Conqueror: Manage schedules with the precision of a Swiss watchmaker. • Follow-Up Fanatic: Ensure no appointment is left behind with timely follow-ups to leads and sales team members alike. • Team Player: Collaborate with our sales teams and partner to deliver SaaS revenue. • Contacting Customers: Spend around 6 hours daily reaching out via phone, email, SMS, video calls, and a dialler. • Following Up on Leads: No stone is left unturned. Over a 14-day period, our intuitive system will guide you to make calls, send SMSs, and emails to ensure every lead is worked thoroughly. • Building Relationships: Understand Aussie business owners' goals and pain points. • Training and Improving: Dedicate about 1 hour daily to better understand Thryv software and improve your communication skills through daily huddles, team meetings, call calibration, and one-on-one coaching.

• Execute major outbound cold calls per day using a power dialer to reach decision-makers in the US • Confidently navigate gatekeepers, deliver value-driven pitches, and handle common rejections using provided scripts and battle cards • Accurately update and manage lead statuses, call dispositions, and meeting notes directly within Zoho CRM • Trigger automated follow-up SMS and email sequences for prospects who do not answer or request more information • Consistently hit daily and weekly quotas for connected calls and qualified booked appointments