Express Flooring

About the Role As our Internal Auditor – Operational Compliance, you will play a key role in strengthening how we operate day to day. You’ll be responsible for auditing adherence to established company policies, procedures, and approval frameworks across core business functions. Your work will focus on verifying that processes are executed as designed, identifying deviations from established standards, and reinforcing accountability within operational workflows. This is not a financial statement audit, SOX compliance, or external audit coordination role. Instead, you’ll concentrate on testing adherence to existing procedures, detecting exceptions, and helping drive operational discipline across the organization. If you’re someone who values structure, consistency, and continuous improvement, this role gives you the opportunity to make a direct and measurable impact to drive performance and growth. Job Type: Remote- Must reside in Arizona Compensation: $85,000-$90,000 annually, plus bonus Reports to: Chief Financial Officer What You’ll Do: Operational Compliance Auditing (Primary Focus) - Audit adherence to documented policies, SOPs, approval matrices, and workflow controls across core operational cycles, including: – Order Entry – Inventory management & controls – Order fulfillment – Install vendor payments – Sales pricing & discount approvals – Credit memo & write-off approvals - Perform transactional testing (sample-based and full-population where feasible) to evaluate: – SOP adherence – Proper authorization – Segregation of duties – Timeliness of processing – Documentation retention requirements - Identify deviations from established procedures and quantify operational and/or financial exposure Exception Identification & Reporting - Develop structured audit programs aligned to documented policies - Maintain clear, defensible workpapers supporting audit conclusions - Issue concise audit reports outlining: – Nature of non-compliance – Frequency and root cause – Risk exposure – Required corrective actions - Track repeat findings and patterns of non-adherence Monitoring, Follow-Up & Escalation - Establish recurring compliance checks for high-risk processes - Maintain a remediation tracking log and validate corrective action completion - Re-test prior findings to confirm sustained compliance - Escalate systemic or recurring non-compliance to senior leadership as appropriate Targeted Process Evaluation (Secondary Focus) - Assess whether policies are unclear or impractical when recurring deviations occur - Identify potential training gaps - Recommend refinements only when supported by repeated compliance failures Role Scope Clarification - Audit adherence to existing policies and reinforce execution discipline within operations - Does not include financial statement audit, SOX compliance, or external audit coordination What Success Looks Like in Your First 12 Months - Develop risk-based audit programs across major operational cycles. - Complete multiple operational compliance audits with clear, well-documented findings - Establish a formal remediation tracking and follow-up process - Reduce repeat findings through structured monitoring and retesting What You’ll Bring - Bachelor’s degree in Accounting, Finance, Business Administration, or related field - 4-7 years of experience in internal audit, compliance audit, operational audit, or risk management roles. - Experience auditing operational processes in a mid-sized company environment preferred - Working familiarity with ERP systems (NetSuite preferred), with the ability to trace transactions and verify approvals - Strong understanding of internal control principles, including authorization, documentation, and segregation of duties - Experience performing structured audit testing - Ability to operate independently while partnering constructively with operational leaders - Clear, disciplined documentation and reporting skills - Strong attention to detail with consistent follow-through on remediation Benefits & Perks - Comprehensive medical, dental, and vision plan options - Company-paid virtual primary care, urgent care, and mental health coverage - Health Savings Account (with HDHP enrollment) - Health & dependent care flexible spending accounts - Company-paid basic life insurance - Voluntary supplemental life insurance - Company-paid short-term disability insurance - Voluntary long-term disability - Company-paid Accident and Hospital Indemnity - 401(k) with company match (Pre-tax & Roth options) - Paid PTO, bereavement leave, and maternity leave - 7 company-paid holidays - Employee Assistance Program (EAP) - Company-paid loss support and legacy planning Full compensation packages are based on candidate experience and relevant certifications. Compensation Range $85,000—$90,000 USD About Us Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service. As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Role Description Our call center is the engine that drives our success. As a fast-growing, results-driven team, we leverage state-of-the-art technology in a modern, centralized office to connect with homeowners interested in home remodeling projects. As a Scheduling Specialist , you will be one of the first voices customers hear when interacting with Express Flooring. You’ll speak with inbound and outbound leads— no cold calling —and schedule qualified in-home appointments for our Design Consultants. Bring a confident, persuasive sales voice that leans on active listening and insightful questions to connect with customers and lead them forward in the process. Job Type: Remote - must be located in Nevada Compensation: $20/hr base + commission (average earning potential $60,000+ per year) Schedule: Must be available to work shifts within office hours, including one weekend shift: - Monday - Thursday: 6:00 am – 9:00 pm - Friday: 6:00 am – 8:00 pm - Saturday - Sunday: 6:00 am – 6:00 pm Qualifications - 1–2 years of sales or call center experience with proven track record of meeting goals. - High-energy, outgoing, and ambitious personality. - Passion for exceeding expectations and delivering great service. - Experience handling objections with confidence. - Eagerness to learn with solid computer skills and openness to coaching. - Reliability, professionalism, and the ability to thrive in a fast-paced environment. - Strong listening skills, attention to detail, and a patient, service-oriented mindset. - Adaptability and positivity when things get busy. Requirements - Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments. - Engage with homeowners who request information on our products and services; create urgency and guide them to the next step. - Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits. - Use our CRM to record interactions, update customer details, and manage call dispositions. - Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions. - Deliver an exceptional first impression and uphold the Express Flooring customer experience. Benefits - Comprehensive medical, dental, and vision plan options - Health Savings Account (with HDHP enrollment) - Health & dependent care flexible spending accounts - Company-paid basic life insurance - Voluntary supplemental life insurance - Company-paid short-term disability insurance - Voluntary long-term disability - Company-paid Accident and Hospital Indemnity - 401(k) with company match (Pre-tax & Roth options) - Paid PTO, bereavement leave, and maternity leave - 7 company-paid holidays - Employee Assistance Program (EAP) Company Description Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service. As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees. Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About the Role Express Flooring is seeking a seasoned Appointment Setter professional to join our growing team. This role is ideal for someone with phone-based sales experience, strong closing instincts, and the self-motivation to perform in a fast-paced, performance-driven environment. You’ll be the first point of contact for homeowners interested in our products—setting the tone for the entire customer experience and directly impacting revenue. Job Type: Remote (must reside in TX) – Full-Time Compensation: $20/hr base + commission | $64,000 average annual earnings | Top performers earning $90,000+ Schedule: Must be available to work shifts within 12:30p-9:00p, including weekend availability. What You’ll Do - Handle outbound sales calls with homeowners who have expressed interest in flooring and home improvement solutions. - Qualify prospects, create urgency, and confidently set in-home appointments for our Design Consultants. - Control the conversation, uncover needs, overcome objections, and guide customers to the next step. - Accurately document calls, notes, and dispositions in our CRM. - Consistently meet or exceed performance metrics, including appointment conversion rates and call quality standards. - Represent the Express Flooring brand with professionalism, credibility, and energy on every call. What You’ll Bring - 2+ years of inside sales, phone sales, or call-center sales experience, preferably in home improvement, services, or a consultative sales environment. - Proven ability to close, influence, and overcome objections over the phone. - Self-motivated and performance-driven — you don’t need to be micromanaged to succeed. - Strong communication skills with the confidence to lead conversations with homeowners. - Comfortable working in a metrics-based sales environment with clear expectations and goals. - Tech-savvy with experience using CRMs and sales tools. - Reliable, professional, and consistent in attendance and performance. Work Requirements - High-speed internet and a quiet, distraction-free home office. - Ability to work scheduled shifts and maintain focus throughout the day. Why People Love Working Here - Supportive training and ongoing coaching to help you succeed. - Access to advanced training platforms that support your performance. - Lucrative earnings with competitive commission and industry-leading potential. - Fun, energetic team environment with room for growth. Benefits & Perks - Comprehensive medical, dental, and vision plan options - Health Savings Account (with HDHP enrollment) - Health & dependent care flexible spending accounts - Company-paid basic life insurance - Voluntary supplemental life insurance - Company-paid short-term disability insurance - Voluntary long-term disability - Company-paid Accident and Hospital Indemnity - 401(k) with company match (Pre-tax & Roth options) - Paid PTO, bereavement leave, and maternity leave - 7 company-paid holidays - Employee Assistance Program (EAP) Full compensation packages are based on candidate experience and relevant certifications. Compensation Range $20—$22 USD About Us Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service. As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.