At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Retail Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management - Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts. - Identify additional products or solutions FA can provide. - Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. - Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors. - Prepare and deliver quarterly and annual client business reviews. - Document and manage all action/project plans for assigned client base. - Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. - Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. - Constantly seek, share, and implement best practices. - Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. - Partner with internal account team to review program performance. Administrative - Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. - Manage monitoring and reporting programs for customers. - Perform other duties as assigned What You May Need to be Successful: - Bachelor's degree or equivalent work experience. - 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. - Proficiency with MS Office applications including Word, PowerPoint, and Excel. - Strong oral and written communication, and interpersonal skills. - Outstanding multi-tasking and time-management abilities. - Excellent organizational, analytical, problem analysis and problem-solving skills - Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity - 40-50 hour work week with additional hours as customers, situations and projects require. Preferred: - 3 years of virtual work experience - Work experience in the professional sales environment is desirable Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays - Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Director of Customer Success leads a high-performing organization that drives value realization, retention, and expansion across customers. This executive owns the end-to-end post‑sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to vertical specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross-functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Strategy & Leadership - Define and execute the vertical CS strategy, segmented by sub-vertical and customer tier - Build, scale, and mentor a diverse team of Customer Success Managers and Directors. - Establish a value framework with finance-relevant KPIs, outcome maps, and executive communications (QBRs). - Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy - Ensure successful onboarding and time-to-value with robust project governance for complex, multi-stakeholder programs. - Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives. - Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs. - Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem. Cross-Functional Partnerships - Partner with Product on voice-of-customer, roadmap validation, beta programs, and finance-grade features (security, reporting, controls). - Partner with Implementation teams for onboarding, reduce time-to-value, and ensure high-quality project delivery. - Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans. - Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives. Operational Excellence - Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths. - Own CS budget, capacity planning, hiring plan, and productivity benchmarks. EXPERIENCE: - Bachelor's Degree or equivalent (MBA optional but preferred) - 3+ years of related experience in Account Management - 2+ Years of organizational leadership experience - 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high-value accounts) - Ability to manage and lead during times of change and organizational transformation - Understanding how to work growth businesses in a competitive environment - Excellent tactical execution skills - Strong sense of process and the ability to innovate on process tools and conventions - Ability to craft detailed, well-written communications and proposal - Maintain a high emphasis on teamwork, collaboration, and process innovation - Ability to influence others through strong verbal and written communication - Strategic mindset: self-directed, organized, analytical, and have excellent problem analysis/problem-solving skills - Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations - Diligent, resourceful, versatile, and able to multitask Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays - Access to tech and growth opportunities, and leaders who want you to succeed! More About Our Values Code - Honor Honesty, Consistency, and Responsibility: Do the right thing - Cultivate an environment of dignity: Show respect for the individual - Take an Outside-In approach: Put the client first - Think out-of-the-box: Innovate and create - Stay Team-Oriented: Collaborate and appreciate each other What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $130-150K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. #LI-LR1 United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Job Description BAE's Cyber Security Engineering Team is searching for a Senior Security Engineer to assist in managing the Palo Alto firewall suite within our security team. Responsible for providing appropriate security development and support of tools and its services to enable the GSOC to utilize the state-of-the-art security tools and methods. Linux and Windows administration. Must have strong Palo Alto and Web Filt Admin experience. If you join us, you will perform many of the following duties: - Administer Palo Alto firewalls using Panorama including but not limited to, object and rule creation, evaluation of firewall logs, network troubleshooting, and firewall configuration. A deep understanding of firewall deployment best practice such as, rule order and placement, port versus application based rules and when to deploy them, and rule or log analysis to improve firewall policy performance. - Administer Web filter policies including but not limited to, adding/modifying white lists, setting up and evaluating connection traces, configuration and evaluation of rule traces, and other activities required for day-to-day support and incident troubleshooting. - • Provide security application support, including the development of automated scripts and protocols for seamless application-server interaction. - • Develop documentation as required (such as installation and Visio network and cabling diagrams, configuration guides, user tutorials, user and system requirements specification documentation, use cases, traceability matrices). - Research, prototype and implement new security related technology solutions. - Provide back up support to other engineers with enterprise tools. This may involve learning new tools and/or software solutions while working closely with other team members. - Working hand-in-hand with our 24/7 GSOC to support their needs. - Responding to and successfully triaging user requests via the phone, email or the incident management system. - Analyzing network traffic patterns, security requirements, future growth requirements, feasibility for virtualization, resource requirements, risk mitigation, functional analysis, interface systems analysis, technical assessments, technology benchmarking, enterprise architecture analysis, and requirement analysis. - Must possess: flexibility, strong work ethic, the ability to work with others, troubleshooting skills and a solid technical Information/network security foundation. - This is a hands-on technical position which requires the ability to apply existing knowledge and theoretical concepts to real-world situations and a reasonable user interface. #LI-KK1 #LI-REMOTE Required Education, Experience, & Skills Bachelor's Degree in a relevant field and 6 years of work experience, or equivalent experience - Strong understanding of networking protocols, including DNS, TCP/IP, and other common transport protocols - Solid grasp of networking and security principles - Experience implementing firewall technologies from vendors such as Palo Alto, Cisco ASA, Check Point, or Juniper SRX - Firewall policy development, implementation, and management experience - Firewall configuration and deployment experience, including: - + Network configuration (e.g., VLANs, subnets) - + Routing configuration (e.g., static routes, OSPF) - + Rule configuration (e.g., access control lists, security policies) Preferred Education, Experience, & Skills - Industry-recognized certifications, such as Security+, Network+, Palo Alto Networks, or CISCO Pay Information Full-Time Salary Range: $96623 - $164259 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems, Inc. BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Our Commitment to Diversity, Equity, and Inclusion: At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.

Job Description: The Implementation Specialist plays a key role in delivering CSI’s digital banking and Apiture product solutions to new and existing financial institution clients. This role blends customer-facing project coordination with hands-on configuration, data validation, and go-live support. You will serve as a liaison between CSI, Apiture, and client banks, ensuring smooth implementations, program upgrades, conversions, and technical changes that require fewer complex solutions. In this role, you will: You will act as the primary point of contact for assigned projects, drive timelines, coordinate with cross-functional teams, and deliver an implementation experience that is capable, committed, composed, and compassionate. Key Responsibilities - Serve as the primary client contact throughout the implementation lifecycle. - Introduce CSI digital banking & Apiture solutions and define implementation and configuration requirements. - Conduct data-gathering meetings to clarify data movement, application setup, and configuration. - Execute project plans, tasks, schedules, and milestones. - Configure applications, review test results, and guide clients through UAT. - Liaise between CSI, Apiture, and internal departments. - Communicate Apiture services and product functionality. - Provide go-live and post-implementation support. - Follow project methodology, risk management, and change control processes. Success Measures - Accurate data conversion and configuration. - On-time project delivery and milestone completion. - High customer satisfaction and successful go-live. - Effective communication with stakeholders. Required Qualifications - Bachelor’s degree or equivalent experience. - Strong written, verbal, and interpersonal communication skills. - Proficiency with Microsoft Office; strong Excel skills. - Ability to manage multiple priorities and tasks. - High accountability, organization, and follow-through. Preferred Qualifications - Banking or financial services experience. - Project management or implementation experience. - Experience with AWS, Salesforce, SQL, or other technical tools. - FinTech or SaaS experience. As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs. For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com) Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.